Senior Cloud Operations Engineer, Deployments
Pega
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Benefits offered by this job
Job summary
Pega is seeking an experienced Cloud Operations professional to ensure the reliability and availability of its cloud offerings. You will work across global teams, manage deployments, and automate routine tasks to reduce toil while supporting 24x7 operations.
This role emphasizes on-call rotation, proactive incident handling, and collaboration with engineering and support teams. You will leverage Kubernetes, Linux administration, and AWS/GCP expertise to deliver resilient services and implement
Qualifications
- 5+ years of hands-on cloud operational or engineering experience.
- Direct experience deploying and managing applications on Kubernetes in production.
- 5+ years of enterprise-scale Linux administration.
- Hands-on experience with AWS and/or GCP.
- Understanding of cloud-based infrastructure and operational administration.
Responsibilities
- Provision and upgrade of infrastructure components and product applications.
- Decommission of existing environments.
- Troubleshoot and perform root-cause analysis for customer environments.
- Create and maintain runbooks for operations.
- Identify and document standard operating procedures for daily tasks.
- Participate in pre-release testing with engineering.
- Automate repetitive tasks with scripts; reduce toil.
- Coordinate deployment of system updates, patches, and hotfixes.
- Monitor ticket queues and escalate as needed.
- Provide handoffs to global teams and be on-call rotations.
Skills
Education
Tools
Job description
As a member of Cloud Operations team, you will be a key member responsible for the reliability and availability of Pegasystems cloud service offerings. We operate as a global follow the sun 24x7 team with locations in Bangalore, Sydney, and the East Coast of the United States. We encourage a culture of diversity, openness, intellectual curiosity, problem solving, and consistently strive to create an environment that provides the support and mentorship needed to learn and grow.
As a member of Cloud Operations team, you will be a key member responsible for the reliability and availability of Pegasystems cloud service offerings. We operate as a global follow the sun 24x7 team with locations in Bangalore, Sydney, and the East Coast of the United States. We encourage a culture of diversity, openness, intellectual curiosity, problem solving, and consistently strive to create an environment that provides the support and mentorship needed to learn and grow.
The standard work week will be five days per week, Monday-Friday. Shift hours are fixed and do not rotate day-to-day, rather on a monthly or quarterly basis (shifts of 8am-4pm or 3pm-12am.) This approach allows for stability in scheduling while ensuring coverage across our global teams.
You will have the opportunity to work on diverse problems and apply your expertise and experience to improve reliability of Pega Cloud Platform. You will take personal ownership of the systems you manage and possess the tenacity to delve to the root of the problem quickly, understand why it happened, and prevent it from recurring. By collaborating and communicating with customers and internal stakeholders, you will deliver best in class support.
- Perform provisioning of new environments and upgrade of the infrastructure components and product application
- Perform decommission of existing environments
- Troubleshoot and resolve customers environment issues along with root cause analysis
- Create and maintain operational runbooks
- Identify and document Standard operating procedures for daily tasks
- Participate in testing of pre-release product enhancement testing with engineering
- Identify opportunities for automation of repeated tasks and reduce toil
- Write scripts to automate repetitive tasks
- Work with team on scheduling upgrade tasks / hotfixes and patches
- Manage / execute deployment of system updates / patches and hotfixes
- Monitor the teams ticket queue and work with team to distribute tickets in timely manner
- Monitor teams email distribution list for escalation / communication
- Prepare handoff documentation to work with other global teams
- Willing to be on-call to support customers on a rotational basis
- Proven professional and technical experience in an enterprise cloud environment supporting SaaS applications with a focus on operational delivery excellence and customer service
- You are self-motivated, inquisitive, and creative, with a passion for continuous improvement and excellent people skills
- Works well with cross-functional global and remote teams
- Demonstrated ability to learn new technologies, techniques, and tools quickly to meet our business requirements
- Comfortable working in a fast-paced, enterprise environment
- Possess customer obsession and proven empathy towards customers
- 5+ years of hands-on cloud operational or engineering experience
- Current, direct experience deploying and managing applications on Kubernetes in a production environment
- 5+ years of experience with enterprise scale Linux Administration
- Hands-on operational experience with Amazon Web Services (AWS) and/or Google Cloud Platform (GCP)
- Deep understanding of cloud-based infrastructure, platform, and application operational administration - including product and platform upgrades, installations, backup, and recovery, monitoring and observability, etc.
- Experience with microservices architecture with Kubernetes is a plus
- Basic network troubleshooting skills including TCP/IP, DNS, VPN is a plus
- Experience in Bash/Shell, Python, or similar scripting languages to automate common tasks, a plus
- Bachelor’s degree in Computer Science/Engineering or equivalent
- AWS / GCP Certification, a plus
- Certified Kubernetes Administrator, a plus
- Gartner Analyst acclaimed technology leadership across our categories of products
- Continuous learning and development opportunities
- An innovative, inclusive, agile, flexible, and fun work environment
- Competitive global benefits program inclusive of pay + bonus incentive, employee equity in the company
Base salary range for this role is 102,400 - 153,200 USD annually. This role may also be eligible for annual bonus OR commission, as well as benefits and other incentives.
The final compensation will be determined during the offer process based on the candidate's education, experience, skills, and qualifications, as well as market conditions and may vary from the posted range. We will share an information on benefits, bonus/commission, and other pay components for this role at the relevant recruitment stage.
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