Senior Cloud Engineer
United States Digital Space LLC
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Job summary
United States Digital Space LLC is seeking a Senior Cloud Engineer to drive customer adoption of the edge cloud platform across pre- and post-sales phases. You will own technical relationships, guide deployment designs, and lead post-sales implementations including logging endpoints and CDN/VCL work.
Travel and remote-work flexibility apply for a global customer base. The role requires deep networking, cloud architecture, and scripting experience, with strong communication and problem-solving
Qualifications
- 5+ years Pre-Sales or Post-Sales experience in Sales Engineering, Web Development, Customer facing DevOps Engineer, Technical Account Management, or Solutions Architect
- Hands-on role with ability to tackle customer issues
- Understanding of networking (BGP, internet routing, transit vs peering)
- Understanding of HTTP/HTTPS, TCP, TLS, DNS, HLS, DASH, Load Balancing, Apache, NGINX
- Hands-on Linux and scripting languages/tools (Python, Sed, Awk, Perl, JSON, Ruby, Go, Node.js)
- Experience with cloud architectures and providers (AWS, Azure, GCP)
- Empathy for customers and ability to present/lead
- Strong interpersonal, communication, feedback, critical thinking & analytical skills
- Ability to present technical concepts to varied stakeholders and outline deliverables/business impact
- Willingness to travel for customer meetings
- Occasional flexible scheduling for customer needs
Responsibilities
- Serve as the customer’s technical extension within the company
- Build deep technical relationships to understand team, infrastructure, plans and problems
- Post-sales implementation of company products (logging endpoints, image optimization, VCL coding) and document configurations
- Investigate and propose improvements to customer deployments
- Identify opportunities to introduce new company products to meet customer needs
- Collaborate internally to create customer strategies and assist in support requests
- Participate in regular customer meetings on-site and via video/phone
- Track and report on health of customer accounts to Client Services leadership
Skills
Tools
Job description
the company helps people stay better connected with the things they love. the company’s edge cloud platform enables customers to create great digital experiences quickly, securely, and reliably by processing, serving, and securing our customers’ applications as close to their end-users as possible — at the edge of the Internet. The platform is designed to take advantage of the modern internet, to be programmable, and to support agile software development. the company’s customers include many of the world’s most prominent companies, including GitHub, Yelp, Paramount, and JetBlue.
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Our customers are interested in optimizing their product delivery, global footprint, and user experience using the the company platform. You will be on the front lines of this adoption. Internally we title this role as a the company Senior Cloud Engineer (CE) within the the company Revenue Organization. As a trusted customer advocate, the CE will help organizations understand various technologies such as Edge Computing and CDN architectures, as well as assisting them on efficiently migrating existing workload to the company, all while linking technology with measurable business value. You should be able to demonstrate technical ownership across assigned strategic customer accounts, bringing emotional intelligence and clear communication to all interactions and audiences (both technical and non-technical). With your technical expertise, you should act as a problem solver, identifying challenges and advocating solutions.
At the company, we are looking for individuals who are passionate about technology and have an ongoing drive and capability to absorb and retain vast amounts of deep technical information.
- As the resident the company architect for your customer, you are an extension of the customer’s technical team, and represent and champion the customers needs within the company
- Develop technical relationships with customers to build a deep understanding of their team, infrastructure, plans, and problems they are encountering
- Post sales implementation of the company products, such as logging endpoints, image optimization and VCL coding while documenting key aspects of the customer’s configuration for troubleshooting and engagement
- Investigate and recommend improvements to customers implementation and utilization of the company’s technology stack
- Look for opportunities to introduce new the company products that compliment the customer’s needs
- Partner internally to create customer strategies and assist in support requests or problems for assigned customers
- Participate in regularly scheduled customer meetings on-site and by video/phone as necessary, including cadence calls and Quarterly Business Review meetings
- Responsible for tracking and reporting on the health of your customer accounts, providing regular updates to Client Services leadership
- 5 + years Pre-Sales or Post-Sales experience in Sales Engineering, Web Development, Customer facing DevOps Engineer, Technical Account Management, or Solutions Architect
- This is a hands on role, you must be willing to roll your sleeves hop on the keyboard and tackle customer issues and requests
- Understanding of networking, including, BGP, internet routing, and the difference between transit and peering
- Understanding of HTTP/s, TCP, TLS, DNS, HLS, DASH, Load Balancing, Apache, NGINX
- Hands-on experience with Linux and scripting languages/tools such as (Python, Sed, Awk, Perl, JSON, Ruby, GO, Node.js)
- Experience with internet and cloud based architecture as well as an understanding of bare metal deployments as well as cloud environments such as AWS, Azure, and GCP
- Empathy and understanding of the customer
- Possess a comfort level with presenting and leading customer presentations and training
- Strong interpersonal, communication and feedback (writing and verbal), critical thinking & analytical skills
- Able to present technical concepts to various business stakeholders (technical and non-technical). Able to outline deliverables and business impact.
- Capable and willing to travel for customer meetings as necessary
- While most duties will be performed during normal business hours, there is an occasional requirement for a flexible schedule as necessary based on customer needs
- Experience with Varnish, Varnish Configuration Language
- Streaming video/audio technologies or experience in e-commerce technologies/solutions
- Experience in the CDN or cloud computing industries
- This position will require you to be available during core business hours.
- While most duties will be performed during normal business hours, there is an occasional requirement for a flexible schedule as necessary based on customer needs.
This position is open to remote workers in the following preferred regions (US):
- Pacific Timezone
the company currently embraces a largely hybrid model for most roles which allows employees flexibility to split their time between the office and home.
This position may require travel as required by your role or requested by your manager.
Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
The estimated salary range for this position is $122,280 to $172,632.
Starting salary may vary based on permissible, non-discriminatory factors such as experience, skills, qualifications, and location.
This role may be eligible to participate in the company’s equity and discretionary bonus programs.
We care about you. the company works hard to create a positive environment for our employees, and we think your life outside of work is important too. We support our teams with great benefits that start on the first day of your employment with the company. Curious about our offerings?
We offer a comprehensive benefits package including medical, dental, and vision insurance. Family planning, mental health support along with Employee Assistance Program, Insurance (Life, Disability, and Accident), a Flexible Vacation policy and up to 18 days of accrued paid sick leave are there to help support our employees. We also offer 401(k) (including company match) and an Employee Stock Purchase Program. For 2026, we offer 12 paid local holidays, 12 paid company wellness days
the company is a small company with a big reach. Not only doour customershave a tremendous user base, but we also support a growing numb
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