Senior Cloud Delivery Consultant

Amazon Web Services (AWS); Seattle (WA); On-site; USD 131,000 - 178,000; Full time

Job summary

Amazon Web Services, Inc. seeks a Senior Delivery Consultant to design, implement, and manage AWS solutions that meet complex customer requirements. You will lead migration strategies, provide technical guidance, and ensure best practices across the project lifecycle.

You’ll collaborate with stakeholders, mentor teammates, and act as a trusted advisor on evolving cloud technologies, helping customers achieve their business outcomes with AWS ProServe.

Qualifications

• Bachelor's degree in a related field.
• 3+ years cloud architecture and implementation experience.
• 3+ years working as a contact center technology architect or similar role.
• 2+ years designing NLP/NLU solutions in enterprise contact centers.
• 2+ years coding with REST APIs and integrating multiple contact center platforms.

Responsibilities

• Design and implement complex, secure AWS solutions tailored to customer needs.
• Provide technical guidance and troubleshooting throughout project delivery.
• Collaborate with stakeholders to gather requirements and plan migrations.
• Act as a trusted advisor on industry trends and emerging technologies.
• Mentor teammates, share knowledge, and create reusable artifacts.

Skills

Bachelor's degree

Cloud architecture

Contact center architect

NLP/NLU design

REST APIs

Education

Bachelor's degree

Tools

Amazon Connect

Avaya

Cisco

Genesys

NICE InContact

Salesforce

Job description

Amazon Web Services, Inc. seeks a Senior Delivery Consultant to design, implement, and manage AWS solutions that meet complex customer requirements. You will lead migration strategies, provide technical guidance, and ensure best practices across the project lifecycle.

You’ll collaborate with stakeholders, mentor teammates, and act as a trusted advisor on evolving cloud technologies, helping customers achieve their business outcomes with AWS ProServe.