Senior Clinical Support Specialist

Haemonetics Corp; Boston (MA); On-site; USD 78,000 - 133,000; Full time

Benefits offered by this job

401(k) match

Employee stock purchase plan

Flexible time off

Vacation accrual

Paid sick time

Holidays

Parental leave

Disability insurance

Tuition reimbursement

Health benefits

Job summary

Haemonetics is seeking a Senior Clinical Support Specialist for the Opsens portfolio in the Boston area. You will provide advanced clinical and technical support to physicians, cath lab staff, and internal teams, addressing complex issues and delivering training.

Responsibilities include troubleshooting, product launches, field support, documentation, and cross-functional collaboration with R&D, Marketing, and Quality. Travel up to 40% may be required.

Qualifications

• Bachelor's degree or equivalent healthcare field required.
• Minimum 5+ years in interventional cath lab environment.
• Experience with physician interaction during procedures.

Responsibilities

• Serve as the primary Product Support SME for Opsens portfolio.
• Provide advanced clinical and technical support to physicians and staff.
• Troubleshoot complex product, procedural, and clinical issues.
• Support product launches, evaluations, and customer implementations.
• Collaborate with R&D, Marketing, and Quality to relay feedback.
• Develop and deliver clinical/technical trainings for customers and teams.
• Assist with field escalations and remote guidance on complex cases.
• Participate in investigations, complaint reviews, and root-cause analysis.
• Create technical docs, troubleshooting guides, and knowledge articles.
• Document customer interactions in Salesforce and other systems.
• Contribute to cross-functional projects and product improvements.
• Occasional after-hours support and up to 40% travel for training.

Skills

Interventional cardiology

Cath lab knowledge

Pressure guidewire

Hemodynamic monitoring

Clinical problem-solving

Communication

Presentation skills

Training

Education

Bachelor's degree in Nursing, Cardiovascular Technology, Biomedical Engineering, or related healthcare field

5+ years in interventional cardiology/cath lab

Job description

Pay Transparency:

The pay range for this role is:

$78,400.00-$133,400.00/Annual

The base pay actually offered to the successful candidate will take into account, without limitation, the candidate's location, education, job-knowledge, skills, and experience in prior relevant roles.

Incentives may also be provided as part of Haemonetics' employee compensation. For sales roles, employees will be eligible for sales incentive (i.e., commission) under the applicable plan terms. For non-sales roles, employees will be eligible for a discretionary annual bonus, the target amount of which varies based on the applicable role, to be governed by the applicable plan terms. Employees may also be eligible to participate in the Company's long-term incentive plan, with eligibility and target amount dependent on the role.

In addition to compensation, the Company offers a competitive suite of benefits to its employees, including without limitation,

• a 401(k) with up to a 6% employer match and no vesting period
• an employee stock purchase plan
• "flexible time off" for salaried employees
• for hourly employees, accrual of three to five weeks' vacation annually (based on tenure)
• accrual of up to 64 hours (annually) of paid sick time
• paid and/or floating holidays
• parental leave
• short- and long-term disability insurance
• tuition reimbursement
• and/or health and welfare benefits

If you believe you may be entitled to such information by law, you may contact 1-781-348-7777, Monday through Friday, 7:30 a.m. - 5 p.m. ET or email [e-mail].

We are constantly looking to add to our core talent. If you are seeking a career that is challenging and rewarding, a work environment that is diverse and dynamic, look no further - Haemonetics is your employer of choice.

Job Details

Senior Clinical Support Specialist - Interventional Technologies (Opsens)

We Make It Possible

Haemonetics provides a suite of innovative medical technology solutions that improve the quality, effectiveness and efficiency of care. We challenge ourselves to think big and make new possibilities a reality, so that our customers can make it matter for patients, every single day.

You Make It Matter

We strive to give you an inclusive workplace that promotes and values diversity. Companies that are diverse in gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, or citizenship are proven to be better companies. More importantly, creating an environment where everyone, from any background, can do their best work is the right thing to do.

About the Team

Come join a highly collaborative Product Support team that plays a critical role in helping healthcare professionals deliver safe, reliable care every day. Our team is the frontline connection between innovative medical technology and the customers who depend on it. We work closely with Field Service, R&D, and Quality to quickly resolve issues, share insights, and continuously improve how our products perform in the field. You'll be part of a supportive, learning-focused environment where building product expertise, developing technical skills, and growing your career are strongly encouraged. If you enjoy solving problems, working directly with customers, and being part of a mission-driven organization where your work truly matters, this is your team.

What You'll Do

• Serve as the primary Product Support subject matter expert for the Opsens product portfolio.
• Provide advanced clinical and technical support to physicians, cath lab personnel, field-based employees, distributors, and internal stakeholders.
• Troubleshoot complex product, procedural, and clinical issues involving pressure guidewire technology and associated SGT systems.
• Support product commercialization activities, including new product launches, evaluations, installations, and customer implementations.
• Partner closely with R&D, Marketing, Clinical Affairs, and Quality to communicate customer feedback, identify product improvements, and support continuous product development.
• Develop and deliver clinical and technical training for customers, Product Support Engineers, Field Service Engineers, and commercial teams.
• Support field escalations and provide remote guidance during complex customer cases when appropriate.
• Participate in product investigations, complaint reviews, and root cause analysis activities.
• Create and maintain technical documentation, troubleshooting guides, knowledge articles, and training materials.
• Participate in cross-functional projects supporting product enhancements, process improvements, and commercialization initiatives.
• Document customer interactions and technical findings within Salesforce and other required business systems.
• Participate in scheduled hotline coverage and after-hours support as required.
• Ability to travel up to 40% for training, product launches, and internal meetings.

Required Knowledge, Skills & Capabilities

• Advanced knowledge of cath lab workflows and interventional cardiology procedures.
• Strong understanding of pressure guidewire technology, hemodynamic monitoring, and related clinical applications.
• Ability to communicate effectively with physicians, nurses, technologists, and hospital leadership.
• Demonstrated clinical problem-solving skills in a fast-paced procedural environment.
• Ability to translate complex technical concepts into practical clinical guidance.
• Strong presentation and training skills.
• Excellent written and verbal communication skills.

Required Education & Experience

• Bachelor's degree in Nursing, Cardiovascular Technology, Biomedical Engineering, or a related healthcare field, or equivalent clinical experience.
• 5+ years of experience in an interventional cardiology/cath lab environment.
• Current or previous experience as one or more of the following is strongly preferred:
  • Registered Nurse (RN)
  • Registered Cardiovascular Invasive Specialist (RCIS)
  • Cath Lab Technologist
  • Cardiovascular Technologist
• Experience supporting interventional cardiology devices or medical technologies.
• Demonstrated experience interacting directly with physicians during interventional procedures.

Extra Credit / Preferred Skills

• Experience with pressure guidewire technology, FFR/iFR physiology systems, or other interventional cardiovascular devices.
• Previous experience providing clinical education or product support for medical device manufacturers.
• Experience supporting commercialization or new product launches.
• Knowledge of FDA Quality System Regulations and complaint handling processes.
• Experience developing clinical education programs or technical documentation.
• Bilingual (English/French or English/Spanish) preferred.

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