Senior Clinical Specialist, CRM- South Boston

Medtronic; Boston (MA); On-site; USD 81,000 - 99,000; Full time

Job summary

Medtronic plc is seeking a Cardiac Rhythm Management Clinical Specialist to support CRM devices and therapies in the Baltimore territory. You will provide technical, educational, and operational support to meet sales and customer service objectives, with extensive travel within the territory and after-hours coverage as needed.

The role requires experience with cardiac devices, Cath lab/EP Lab exposure, and strong collaboration with sales teams.

Qualifications

• High School Diploma plus minimum 8 years of healthcare, field sales, or related technical experience.
• Associate’s Degree plus minimum 6 years of relevant work experience.
• Bachelor’s Degree plus 4 years of work experience in healthcare, field sales, or related technical areas.

Responsibilities

• Provide technical support for CRM devices and therapies, perform system checks and troubleshooting.
• Coordinate operational support, manage patient documentation and inventory, and assist with coverage logistics.
• Educate clinicians, hospital staff, and field teams on CRM products and solutions.
• Collaborate with sales leadership to understand customer needs and market dynamics.
• Travel within the assigned territory to support clinics and meetings (approx. 80%).
• Perform physical duties including lifting up to 40 lbs and long periods of standing.

Skills

Cardiac device knowledge

Cath lab experience

Verbal & written communication

Sales collaboration

Education

Bachelor's degree

Associate's degree

High School Diploma

Tools

Salesforce

CRM software

Microsoft Office

Job description

We anticipate the application window for this opening will close on - 20 Nov 2026

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

A Day in the Life

The Cardiac Rhythm Management (CRM) portfolio delivers therapies designed to restore, support, and protect every heartbeat through advanced pacing, defibrillation, and remote monitoring solutions. CRM's unique ability to pair proven life‑saving therapies with intelligent technology gives clinicians and patients greater confidence. Clinical impact and innovation come together to improve lives through meaningful patient outcomes.

Provide technical, educational, operational and sales support to assist the district in meeting Cardiac Rhythm Management (CRM) sales and customer service objectives. CRM seeks collaborative candidates who will meet our customer expectations by striving without reserve for the greatest possible reliability and quality in our products, processes, and systems by being accountable, having a voice and acting promptly.

This role supports the Baltimore territory and requires candidates to reside within the assigned area and travel regularly to customer accounts. Clinical Specialists must be available to support urgent customer needs and participate in weekend, holiday, and occasional after‑hours coverage as business needs require. A valid driver's license, active auto insurance, and a driving record that meets company standards are required.

To find all Cardiac Rhythm Management Clinical Specialist roles available please use #crmcs in the key word search at Medtronic Careers

PRIMARY RESPONSIBILITIES:

• Provide technical support for CRM devices and therapies by performing system checks/interrogations, supporting implants, troubleshooting issues, and applying knowledge gained through comprehensive CRM field training.
• Coordinate operational support by ensuring accurate patient documentation, managing inventory and equipment resources, maintaining programmer software, and assisting with daily coverage logistics to meet customer and business needs.
• Educate physicians, hospital staff, office personnel, and field team members on CRM products, therapies, and solutions, while supporting the onboarding and development of new Clinical Specialists and Sales Representatives.
• Collaborate with sales leadership and field partners to understand customer needs, market dynamics, and the value of Medtronic CRM products and solutions.
• Identify customer opportunities, support purchase order activities, monitor competitive trends, and provide actionable feedback to help achieve sales objectives.
• Maintain technical expertise by staying current on new CRM products, therapies, solutions, and patient management offerings to effectively support customers and clinical outcomes.
• Travel extensively within the assigned territory to support customer clinics, hospitals, and business meetings, with frequent independent driving – approximate 80% of the time.
• Perform physical job requirements, including frequent two‑handed lifting of up to 40 lbs., sitting, standing, and walking for 8+ hours per day, and regularly bending, stooping, squatting, and maintaining balance.
• Work effectively in clinical environments with exposure to eye protection, infectious disease, and radiation, while wearing 7-9 lbs. of lead for extended periods, utilizing computers and mobile devices, and maintaining the vision capabilities necessary to support patient care and field‑based responsibilities.
• Performs other duties as assigned.

Required Qualifications:

• High School Diploma PLUS a minimum 8 years or
• Associate’s Degree PLUS a minimum 6 years or
• Bachelor’s Degree PLUS a minimum 4 years of work experience in healthcare, field sales, or work experience utilizing complex mathematics, mechanical concepts, science or computing

Preferred Qualifications:

• Bachelor's degree in nursing, life sciences, or biomedical engineering
• 4+ years in Cath lab, EP Lab, hospital/clinic with cardiology knowledge
• Demonstrated knowledge of cardiac anatomy, electrophysiology, cardiac rhythm recognition, and EKG interpretation, with experience supporting cardiac device therapies.
• Hands‑on experience with cardiac device interrogation and basic programming, as well as active participation in EP Lab, Cath Lab, or Operating Room procedures involving cardiac device implants, mapping, and ablation therapies.
• Expertise with Microsoft tools & other applications (i.e., SalesForce.com)
• Ability to meet vendor credentialing requirements
• Ability to coordinate/participate in numerous tasks/projects in a fast‑paced environment in an organized manner while meeting deadlines

For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co‑workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role.

U.S. Work Authorization & Sponsorship

At Medtronic, we are committed to fostering an environment where employees can thrive and make a meaningful impact. In alignment with our enterprise‑wide workforce planning approach, U.S. work authorization sponsorship (H-1B, TN, J, etc.) is offered exclusively for Principal-level roles and above, where specialized expertise aligns with long‑term business needs. Roles below the Principal level require candidates to possess unrestricted U.S. work authorization at the time of hire and for the duration of employment.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

Salary ranges for U.S (excl. PR) locations (USD):$90,000.00

The base salary range is applicable across the United States, excluding Puerto Rico and specific locations in California. The offered rate complies with federal and local regulations and may vary based on factors such as experience, certification/education, market conditions, and location. Compensation and benefits information pertains solely to candidates hired within the United States (local market compensation and benefits will apply for others).

In addition to Base Salary, this position is eligible for a Sales Incentive Plan (SIP), which provides the opportunity to earn significant incentive compensation for achieving or exceeding your goals.

The following benefits and additional compensation are available to those regular employees who work 20+ hours per week: Health, Dental and vision insurance, Health Savings Account, Healthcare Flexible Spending Account, Life insurance, Long‑term disability leave, Dependent daycare spending account, Tuition assistance/reimbursement, and Simple Steps (global well‑being program).

The following benefits and additional compensation are available to all regular employees: Incentive plans, 401(k) plan plus employer contribution and match, Short‑term disability, Paid time off, Paid holidays, Employee Stock Purchase Plan, Employee Assistance Program, Non‑qualified Retirement Plan Supplement (subject to IRS earning minimums), and Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums).

Regular employees are those who are not temporary, such as interns. Temporary employees are eligible for paid sick time, as required under applicable state law, and the Employee Stock Purchase Plan. Please note some of the above benefits may not apply to workers in Puerto Rico.

Further details are available at the link below:

If you are applying to perform work for Medtronic, Inc. (“Medtronic”) in any position which will involve performing at least two (2) hours of work on average each week within the unincorporated areas of Los Angeles County, you can find here a list of all material job duties of the specific job position which Medtronic reasonably believes that criminal history may have a direct, adverse and negative relationship potentially resulting in the withdrawal of a conditional offer of employment. Medtronic will consider for employment qualified job applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.