Senior Clinical Specialist

PharmaCord LLC. “PharmaCord,” “PharmaCord Lynk,” “PharmaCord Scripts,” and associated logos are trad; Jeffersonville (IN); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Company-paid Short-term Disability (STD)

401(k) company match up to 4%

Medical, Dental, and Vision benefits

Concierge Medical Clinic free of cost

Employee Referral Program

Tuition reimbursement program up to $5,000

Job summary

Join PharmaCord LLC as a Senior Clinical Specialist, where you'll support nurse educators and assist in device training and advanced reimbursement protocols. This role requires a strong clinical background and offers opportunities for leadership while contributing to improved patient outcomes in a collaborative environment.

Qualifications

• 5+ years of clinical experience in a healthcare setting.
• Experience in training and leadership preferred.
• Knowledge of reimbursement protocols preferred.

Responsibilities

• Provide support in device training and reimbursement processes.
• Serve as primary point of contact between nurses and advocates.
• Analyze data for quality improvement initiatives.

Skills

Detail oriented

Self-awareness

Multitasking

Analytical skills

Communication skills

Education

Bachelor of Science in Nursing (BSN)

Tools

Microsoft Office

Job description

Due to an increase in hiring scams, please be aware that if you are selected to move forward in our hiring process, a member of our Talent Acquisition team will contact you directly using an official @pharmacord.com and/or @echo.newtonsoftware.com email address regarding next steps in our interview process.

Please Note:

• PharmaCord will never use Microsoft Teams to reach out to candidates for interview scheduling. However, video interviews are typically conducted via Microsoft Teams. Official meeting links will always be sent from an @pharmacord.com or @echo.newtownsoftware.com email address, or through our scheduling platform, Calendly.
• We will never request your bank account information at any stage of the hiring process.
• We will never send a check (electronic or physical) to purchase home office equipment.

If you receive any suspicious communication regarding employment with PharmaCord, please report it to our Talent Acquisition team immediately at [e-mail]

When you join the team as a Senior Clinical Specialist, you will support nurse educators in device training, troubleshooting, and advanced reimbursement support. Additionally, this role will serve as the primary point of contact between the field nurses and the nurse advocates, representing the program on team meetings and reviewing all communication and escalations with the field nurse vendor.

The Senior Clinical Specialist will act as a subject matter expert in all aspects related to device education, product complaint reporting and training. Client requested matters related to adherence or persistency captures in LYNK will be overseen by this role.

The Senior Clinical Specialist will support the development and maintenance of the reimbursement support tool, not limited to research requested by the client, working cross-functionally with IT on development and updates to the tool and assisting other program in need of assistance of tool development/implementation.

A typical day in the life of a Senior Clinical Specialist will include the following:

The responsibilities include, but are not limited to the following:

• Become subject matter expert in device and PQC training programs for program staff
• Provide advanced reimbursement support related to PA denials to improve patient care and outcomes
• Analyze data and provide recommendations for quality improvement initiatives
• Serve as a resource for nurse advocates regarding device troubleshooting
• Provide guidance and leadership on best practices when working with field nurse vendor
• Collaborate with program management to implement and improve adherence through program initiatives
• Keep up to date with product related research and emerging trends in disease state
• Perform other duties as assigned

This job might be for you if (must have requirements of the role):

Successful candidates possess the following personal attributes:

• Detail oriented
• Self-awareness of your own emotions and the potential impact on others
• Basic computer knowledge
• Ability to multitask effectively
• Ability to recognize emotions and their effects
• Sureness about self-worth and capabilities
• Maintain standards of honesty and integrity
• Takes responsibility for performance
• Adapts and handles change with flexibility
• Is innovative and open to new ideas
• Achievement driven; constant striving to improve or to meet a standard of excellence
• Aligns with the goals of the group or organization
• Ready to take initiative and act on opportunities
• Be optimistic and pursue goals persistently despite obstacles and setbacks
• Be service oriented and anticipate, recognize and meet needs of others, including patients and care partners
• Clear and concise communication

Requirements:

• Bachelor of Science in Nursing (BSN) degree preferred
• Minimum of 5 years of clinical experience in a healthcare setting
• Experience in training and leadership preferred
• Knowledge of reimbursement protocols, policies, and procedures including Utilization Management Guidelines and review of PA/Appeal Denials preferred
• Excellent communication and interpersonal skills
• Strong analytical and problem-solving skills
• Ability to work independently and as part of a team
• Ability to prioritize tasks and manage multiple projects simultaneously
• Proficient in Microsoft Office
• This is an office-based position, the ability to sit for extended periods of time is necessary
• All employees working onsite in a PharmaCord facility are strongly encouraged to be vaccinated against COVID-19
• We are located in Jeffersonville, IN. You must be willing to work in this location; PharmaCord does reimburse for tolls if applicable, at the frequent user rate. This rate is applied after 40 trips per month (valued at $655.20 per year)

Physical Demands & Work Environment:

• While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit for long periods of time, use hands to type, handle or feel; and reach with hands and arms. Must be able to type 35 WPM with 97% accuracy.
• Although very minimal, flexibility to travel as needed is preferred.
• This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, etc.

Once you land this position, you’ll get to enjoy:

• Company paid Short-term Disability (STD)
• Increased competitive 401(k) company match up to 4%
• Affordable Medical, Dental, and Vision benefits - PharmaCord covers 75% of Medical Premiums for our employees
  • PharmaCord has not increased healthcare premiums in the past 4 years
  • NEW! Concierge Medical Clinic free of cost for those enrolled in a PharmaCord medical plan(includingdependents)
  • Wellness discounts of up to $260 per year for participation in wellness program
• Annual HSA employer contribution
• Company paid and voluntary Life Insurance options
• Voluntary Life, AD&D and Long-Term Disability Insurances
• Paid Parental Leave of Absence
• Wellness and Employee Assistance Programs
• PTO benefits, flex days and paid holidays
• Employee Referral Program
• Tuition reimbursement program up to $5,000 per year

Competitive Compensation & Flexible Working

• Competitive starting pay rates
• Yearly merit increases
• Toll reimbursement program (valued at $655.20 per year)
• This role may be eligible for a hybrid schedule (50% in office, 50% remote). To qualify for a hybrid schedule, you are required to work a minimum of 6 months on-site at our headquarters location. You must show you've successfully completed training, are in good performance and attendance standing, and are consistently meeting KPI's as outlined within the program business rules.
• Multiple shift options between 8 AM and 11 PM Monday - Friday

A Career You'll Love

• Working for PharmaCord - voted Best Places to Work in Kentucky for 2019 and 2021
• Work for a company that values diversity and makes deliberate efforts to create in inclusive workplace
• Opportunities for advancement with a company that supports personal and professional growth
  • PharmaCord has doubled in size over the last few years and expects to be over 1000 employees by the end of 2023 giving current employees first access to promotional opportunities
• A challenging, stimulating work environment that encourages new ideas
• Exposure to many learning and development opportunities
• Playing a crucial part in the lives of our patients, physicians, and pharmacies by enhancing the patient services experience
• Our new state of the art Headquarters building offering many amenities including collaborations spaces, outdoor dining, walking path, marketplace café, and more!

Any offer of employment is contingent on completion of a background checkto company standard. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

At PharmaCord, we don’t just accept difference – we celebrate it, support it and we thrive on it for the benefit of our employees, our products and our community. PharmaCord is proud to be an equal opportunity employer.

In order to maintain a safe workplace for our team members, PharmaCord strongly recommends that all employees are vaccinated against COVID-19.

Want to learn more about us? Find us on LinkedIn, Glassdoor, Twitter & Facebook!