Senior Clinical Operations Training Professional

Humana Inc; Concord (NH); Remote; USD 78,000 - 108,000; Full time

Job summary

A healthcare company is looking for a Senior Clinical Operations Training Professional to deliver training support both virtually and onsite. This role involves preparing new hires and staff for successful operations, requiring travel across the US and collaboration with various associates. Candidates should have clinical experience and training background in a healthcare facility, along with strong communication skills. The position offers competitive pay ranging from $78,400 to $107,800 per year along with additional benefits.

Benefits

Competitive medical, dental, and vision benefits

401(k) retirement savings plan

Paid time off and holidays

Qualifications

• Five or more years training experience in a clinical setting which includes electronic medical record implementation.
• Experience providing training and support virtually.
• Ability to translate analytics into action and use data to impact business outcomes.

Responsibilities

• Lead training support (virtual and onsite) and implement organizational processes.
• Travel to new and existing clinics across the US for go-live support.
• Conduct in-person, classroom, one-on-one, and virtual learning sessions.

Skills

Clinical and operational experience in a healthcare facility

Training experience in a clinical setting

Strong written and verbal communication skills

Strong customer service skills

Microsoft Office proficiency

Education

Bachelor's Degree

Tools

eCW and/or Athena EMR experience

Job description

Overview

Become a part of our caring community and help us put health first

The Senior Clinical Operations Training Professional provides training support (both virtual and onsite) and implements organizational processes and programs to ensure new hires to the organization, along with, the staff and facilities in emerging markets are fully prepared for successful operations. This role includes an opportunity to travel to new and existing clinics across the US and participate in go-live support.

The Senior Clinical Operations Training Professional collaborates with training colleagues, market leadership, clinical and non-clinical associates throughout the organization. Secures needed resources and establishes/verifies key performance indicators to ensure readiness. Leads the transition to ongoing operational processes. Understands department, segment, and organizational strategy and operating objectives, including their linkages to related areas to connect the dots within the market. Follows established guidelines/procedures. Makes decisions on moderately complex to complex issues regarding technical approach for project components and work is performed with minimal direction. Has advanced level knowledge and a deep understanding of clinical workflows. Will conduct in-person, classroom, one on one and virtual learning sessions for care team members.

Responsibilities

Lead training support (virtual and onsite) and implement organizational processes and programs to prep new hires, staff, and facilities in emerging markets for successful operations. Travel to new and existing clinics across the US to participate in go-live support. Collaborate with training colleagues, market leadership, clinical and non-clinical associates to secure resources and verify KPIs for readiness. Manage the transition to ongoing operational processes. Understand department, segment, and organizational strategy and operating objectives and connect linkages within the market. Follow established guidelines and procedures. Make decisions on moderately to complex issues regarding technical approaches for project components with minimal direction. Conduct in-person, classroom, one-on-one and virtual learning sessions for care team members.

Required Qualifications

• Clinical and operational experience in a healthcare facility.
• Five or more years training experience in a clinical setting to include electronic medical record implementation
• Experience providing training and support virtually
• Strong written and verbal communication skills
• Strong customer service skills
• Prior experience with delivering presentations to all levels of leadership.
• Demonstrated ability to translate analytics into action and use the data to impact and influence business outcomes.
• Microsoft Office proficiency — able to write queries, create forms, reports, presentations, and documents in Word, Power Point, Access and Excel

Preferred Qualifications

• Bachelor’s Degree
• eCW and/or Athena EMR experience
• Understanding of Value Based Care model

Additional Information

• Travel required up to 75% of the time. Work from home when not traveling.
• Strong preference incumbent live near a PCO market in the following states: GA, TX, NC, SC, IN, KY, FL, AZ, MS, LA, TN, KS, VA, MO

Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$78,400 - $107,800 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

Application Deadline: 11-29-2025

About us

About CenterWell Senior Primary Care: CenterWell Senior Primary Care provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment and more. Our unique care model focuses on personalized experiences, taking time to listen, learn and address the factors that impact patient well-being. Our integrated care teams, which include physicians, nurses, behavioral health specialists and more, spend up to 50 percent more time with patients, providing compassionate, personalized care that brings better health outcomes. We go beyond physical health by also addressing other factors that can impact a patient’s well-being.

About CenterWell, a Humana company: CenterWell creates experiences that put patients at the center. As the nation’s largest provider of senior-focused primary care, one of the largest providers of home health services, and fourth largest pharmacy benefit manager, CenterWell is focused on whole-person health by addressing the physical, emotional and social wellness of our patients. As part of Humana Inc. (NYSE: HUM), CenterWell offers stability, industry-leading benefits, and opportunities to grow yourself and your career. We proudly employ more than 30,000 clinicians who are committed to putting health first – for our teammates, patients, communities and company. By providing flexible scheduling options, clinical certifications, leadership development programs and career coaching, we allow employees to invest in their personal and professional well-being, all from day one.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

Centerwell, a wholly owned subsidiary of Humana, complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our full accessibility rights information and language options https://www.partnersinprimarycare.com/accessibility-resources