Senior Clinical Advisor - Client Product Business Strategy (Pharmacist)

CVS Health; Illinois; Hybrid; USD 116,000 - 261,000; Full time

Benefits offered by this job

Comprehensive benefits package

Job summary

CVS Health is hiring a Senior Clinical Advisor - Client Product Business Strategy to deliver complex, customer-specific solutions for the myPBM platform. You will lead cross-functional teams, manage key customer relationships, and align priorities with PBM strategy while safeguarding clinical and operational excellence.

You’ll influence strategy and communication across stakeholders, including executive leadership, and drive measurable outcomes through analytical insights and collaborative

Qualifications

• 5+ years of pharmacist experience in customer relationship management (or equivalent client-facing experience).
• Active, unrestricted pharmacist license.
• Knowledge of PBM system technology.
• Critical thinking and problem-solving skills, including root cause analysis and solution design.
• Demonstrated ability to partner effectively across business units to improve member, provider, and customer experience.
• Strong leadership, organization, prioritization, and communication skills.
• Resourcefulness and confidence in learning complex material quickly.
• Excellent written and verbal communication skills, including presenting to peers, all levels of personnel, and customers.
• Demonstrated understanding of the role of UM in managed care environment.
• Ability to read, analyze, and interpret business correspondence, technical procedures, regulations, budget performance, and key metrics.
• Strategic mindset with a track record of driving long-term goals and priorities.
• Willingness to travel to customers for meetings, internal meetings, and other events as directed.

Responsibilities

• Deliver strategic leadership for customer relationships and partner with PBM teams to align priorities.
• Serve as go-to expert on processes and systems, translating complexity into practical solutions.
• Apply clinical expertise to influence strategy, communication, data analysis, project work, and customer interactions.
• Lead issue resolution, escalations, and corrective action plans across teams.
• Demonstrate and communicate the value of the partnership to customers.
• Support new technology implementations with focus on clinical intent and PBM strategy.
• Create and deliver materials on strategy, responsibilities, metrics, and performance.
• Act as a clinical expert in process and technology to build customer confidence.
• Drive continuous improvement through problem-solving and disciplined execution.
• Build engagement through recognition, feedback, coaching, and development.
• Own team outcomes through mentoring, accountability, and day-to-day leadership.

Skills

Pharmacist experience

Active pharmacist license

PBM system knowledge

Root cause analysis

Cross-functional collaboration

Leadership

Communication skills

Willingness to travel

Education

BS Pharmacy or PharmD

Tools

PBM platforms

IT systems knowledge

Job description

We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health®, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time.

Position Summary

Caremark is hiring a Senior Clinical Advisor - Client Product Business Strategy to deliver complex, customer‑specific solutions through adaptability, speed, and cross‑functional collaboration‑grounded in the CVS Health values. This role will have a primary focus on advancing the myPBM platform.

In this role, you'll serve as a strategic leader for key customer relationships and a close partner to PBM teams. You'll engage regularly with internal stakeholders and external customers‑including executive leadership to align priorities, remove barriers, and deliver measurable outcomes.

You’ll be accountable for managing customer relationships as they relate to systems and processes across multiple workstreams. Strong clinical expertise is essential‑you'll partner closely with clinicians across teams and with customers to understand the impact of clinical changes and design solutions that meet clinical needs while protecting operational excellence.

Success in this position requires strong influence and the ability to mobilize diverse teams toward shared goals.

You’ll make an impact by:

• Partnering with Account Teams, Technology, Operations, and other stakeholders to deliver on customer needs.
• Serving as the go‑to expert on key processes and systems‑translating complexity into practical solutions.
• Applying your clinical expertise to influence strategy, communication, data analysis, project work, and customer interactions.
• Leading issue resolution, escalations, and corrective action plans across teams.
• Demonstrating and communicating the value of our partnership to customers.
• Supporting new technology implementations with a focus on clinical intent and PBM strategy.
• Creating and delivering materials on strategy, responsibilities, metrics, and performance.
• Acting as a clinical expert in process and technology to build customer confidence.
• Driving continuous improvement through creative problem‑solving and disciplined execution.
• Building engagement through recognition, feedback, coaching, and development.
• Owning team outcomes through mentoring, accountability, and strong day‑to‑day leadership.

Required Qualifications

• 5+ years of pharmacist experience in customer relationship management (or equivalent client‑facing experience)
• Active, unrestricted pharmacist license
• Knowledge of PBM system technology
• Critical thinking and problem‑solving skills, including root cause analysis and solution design
• Demonstrated ability to partner effectively across business units to improve member, provider, and customer experience
• Strong leadership, organization, prioritization, and communication skills
• Resourcefulness and confidence in learning complex material quickly
• Excellent written and verbal communication skills, including presenting to peers, all levels of personnel, and customers
• Demonstrated understanding of the role of UM in managed care environment
• Ability to read, analyze, and interpret business correspondence, technical procedures, regulations, budget performance, and key metrics
• Strategic mindset with a track record of driving long‑term goals and priorities
• Willingness to travel to customers for meetings, internal meetings, and other events as directed

Preferred Qualifications

• Deep understanding of myPBM platform and capabilities
• Experience supporting customers using PBM technology
• Understanding of IT processes for business implementations and ongoing maintenance

Education

BS Pharmacy or PharmD degree; active pharmacist license in good standing.

Pay Range

The typical pay range for this role is:

$115,875.00 - $261,000.00

This pay range represents the base hourly rate or base annual full‑time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short‑term incentive program in addition to the base pay range listed above. This position also includes an award target in the company's equity award program.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Additional details about available benefits are provided during the application process and on Benefits Moments.

We anticipate the application window for this opening will close on: 09/18/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.