Senior Clinic Patient Access & Billing Liaison

CHRISTUS Health; Tyler (TX); On-site; USD 28,000 - 36,000; Full time

Job summary

CHRISTUS Health in Tyler, TX seeks a Front Desk / Patient Access Clerk to greet and direct patients, verify demographics and insurance, and assist with payments and referrals. You will collaborate with medical support staff to ensure smooth clinic operations and accurate data entry.

The role requires strong interpersonal skills, basic math ability, and experience handling cash and insurance information. Full-time hours apply, with standard 8AM–5PM Monday–Friday scheduling.

Qualifications

• High school diploma or equivalent required.
• Experience in a health care setting preferred.
• Strong interpersonal and mathematical skills.
• Ability to handle cash and insurance information accurately.

Responsibilities

• Maintains flow of patient check-in, verifies demographic and insurance information and enters into computer database.
• Assists with answering phones, taking messages and assisting with patient and staff inquiries.
• Responds to CBO requests for patient account corrections and/or maintenance, in a timely manner.
• Schedules appointments for patients in accordance with physician guidelines.
• Collects time of service payment amounts; collects prior balance amounts and/or arranging payment plans as requested.
• Checks in patients, verifies and updates necessary information in the medical record.
• Scheduled appoints according to clinician template and follows office scheduling policies.
• Assists front office lead/supervisor with other administrative duties such as front end duties, denials, work queues and correct any errors to ensure clean claims.
• Screens visitors and responds to routine requests for information.
• Follows the CHRISTUS Health guidelines related to HIPAA, designed to prevent or detect unauthorized disclosure of PHI.
• Maintains strict confidentiality.
• Uses oral and written communication skills to effectively convey ideas in a clear, positive manner that is consistent with the CHRISTUS Mission.
• Maintains established CHRISTUS Health policies, procedures, objectives, quality assurance, safety, environmental and infection control.
• Performs job responsibilities in a manner that is consistent with the CHRISTUS Mission and Code of Ethics and supportive of CHRISTUS Health’s cultural diversity objectives.
• Supports and adheres to CHRISTUS Service Guarantee.
• Performs other related work as assigned by leadership.

Skills

Interpersonal skills

Communication

Math proficiency

Organizational skills

Education

High school diploma or equivalent

Some College preferred

Tools

10-key calculator

Phone system

Job description

CHRISTUS Health in Tyler, TX seeks a Front Desk / Patient Access Clerk to greet and direct patients, verify demographics and insurance, and assist with payments and referrals. You will collaborate with medical support staff to ensure smooth clinic operations and accurate data entry.

The role requires strong interpersonal skills, basic math ability, and experience handling cash and insurance information. Full-time hours apply, with standard 8AM–5PM Monday–Friday scheduling.