Senior Client Tech Service Delivery Manager

Altera Digital Health APAC; South Carolina; On-site; USD 90,000 - 130,000; Full time

Job summary

Altera Digital Health APAC is seeking a client relationship and delivery lead to manage technology client relationships, including daily communications and weekly status meetings. You will provide monthly KPI/SLA reporting to executives and own hosting issue resolution, performance reporting, and proactive monitoring.

The role focuses on coordinating internal groups and business partners to ensure successful client delivery, controlling environmental change, and guiding multiple internal

Responsibilities

• Owns all client hosting issues and ensures they are satisfactorily resolved
• Delivers regular program status updates and performance reporting
• Owns all collaboration to ensure internal groups and business partners are delivering successfully
• Technology escalation point for our clients
• Manages our hosting profit margin and continuously strives to maximize
• Manages client delivery expectations
• Manages environmental change control for client awareness and acceptance
• Manages numerous internal workstreams for our clients (decommissions, right-sizing, security, best practices)
• Executes performance monitoring tools and reporting for proactive issue identification and resolution

Job description

Altera Digital Health APAC is seeking a client relationship and delivery lead to manage technology client relationships, including daily communications and weekly status meetings. You will provide monthly KPI/SLA reporting to executives and own hosting issue resolution, performance reporting, and proactive monitoring.

The role focuses on coordinating internal groups and business partners to ensure successful client delivery, controlling environmental change, and guiding multiple internal