Senior Client Support Associate

Ryan Specialty Group; Maryland; On-site; USD 60,000 - 85,000; Full time

Job summary

A leading insurance service provider is seeking an experienced professional to assist clients with insurance inquiries, guide them through coverage details, and maintain organized client records. The ideal candidate holds a Bachelor's degree and has a minimum of 2 years of experience in customer service or the insurance industry. The role offers a competitive salary of up to $85,000 annually along with eligibility for bonuses, comprehensive benefits, and opportunities for career advancement in a supportive environment.

Benefits

Comprehensive benefits package

Paid parental leave

Mental health services

Paid time off

Qualifications

• Minimum 2 years of experience in the Insurance Industry or Customer Service.
• Knowledge of insurance industry regulations.
• Proficiency in customer support and engagement.

Responsibilities

• Assist clients with inquiries and insurance products.
• Guide clients through policy coverage details.
• Collaborate with underwriting and claims teams.

Skills

Customer engagement

Consulting skills

Strong support skills

Education

Bachelor’s degree in Business Administration or related field

Tools

Microsoft Office

Data entry

Job description

Why consider this opportunity

Employer Industry: Insurance Services

• Salary up to $85,000 annually
• Eligibility for bonuses and comprehensive benefits package
• Paid parental leave, mental health services, and paid time off for holidays, vacation, and personal days
• Opportunity for career advancement and growth within the organization
• Supportive and inclusive work environment that values diverse perspectives

Job Responsibilities

• Assist clients by addressing inquiries, resolving issues, and providing information related to insurance products and services
• Guide clients through policy-related matters, explaining coverage details, terms, and conditions
• Communicate regarding policy renewals, providing information on renewal options and any changes in coverage
• Maintain accurate and organized client records, documenting all interactions and transactions in the company's systems
• Collaborate with underwriting and claims teams to provide comprehensive support to clients during policy issuance and claims processes

Qualifications

• Bachelor’s degree required; Business Administration, Customer Service, or Business Operations preferred
• Minimum 2 years of work experience in the Insurance Industry or Customer Service
• Knowledge of insurance industry regulations and compliance
• Strong customer engagement, consulting, and support skills
• Proficiency in Microsoft Office and data entry

Preferred Qualifications

• Certification as a Certified Insurance Service Representative (CISR) is a plus
• Experience in claims case management and claims resolution

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