Senior Client Success Representative

CGS Federal (Contact Government Services); Knoxville (TN); On-site; USD 67,000 - 98,000; Full time

Job summary

An established industry player is seeking a dynamic Senior Client Success Representative to join their team. This role is pivotal in supporting client success initiatives, managing candidate pipelines, and enhancing business development efforts. You will engage in candidate sourcing, oversee security processes, and contribute to proposal support, all while fostering relationships with existing clients. If you're passionate about client success and eager to make a significant impact in a collaborative environment, this opportunity is perfect for you.

Qualifications

• Experience in client relationship management and business development.
• Strong skills in candidate sourcing and CRM management.

Responsibilities

• Maintain CRM with opportunity data and candidate pipelines.
• Support client relationship management and business growth.

Skills

Client Relationship Management

Candidate Sourcing

Business Development

Technical Writing

CRM Management

Education

Bachelor's Degree

Tools

Applicant Tracking System

CRM Software

Job description

Contact Government Services (CGS Federal) is seeking a Senior Client Success Representative to support our team.

Pay Range

This range is provided by CGS Federal. Your actual pay will depend on your skills and experience — talk with your recruiter to learn more.

Base pay range: $67,500.00/yr - $97,500.00/yr

Job Overview

The Senior Client Success Representative will support the Client Success department with responsibilities including identifying new opportunities, recruitment for new contracts, supporting existing client programs, and assisting the Director of the department. The role involves candidate sourcing, security process management, program coordination, and supporting business development efforts to grow CGS's portfolio. The position may also involve proposal support and operational project tasks, serving as a direct support to the Director of Client Success.

Key Responsibilities

1. Maintain and update the CRM with opportunity data, candidate sourcing, interviews, and requisition submissions.
2. Review and prepare candidate presentations for clients.
3. Manage candidate pipelines through pre-screens, interviews, security, and placement processes.
4. Update and enhance CGS’s Applicant Tracking System.
5. Contribute to core documentation and system maintenance.
6. Maintain knowledge of government contracting.
7. Support client relationship management and growth initiatives.
8. Develop organic growth with existing clients.
9. Participate in deal crafting, pricing, and contract strategy.
10. Assist with onboarding new clients from successful bids.
11. Support business development activities including market research, technical writing, and sourcing personnel.

Additional Details

• Seniority level: Not Applicable
• Employment type: Full-time
• Job function: Business Development and Sales
• Industries: Hospitality, Food and Beverage Services, Retail

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