Senior Client Success & Escalation Lead

Ll Oefentherapie; Dover (DE); On-site; USD 120,000 - 150,000; Full time

Job summary

Ll Oefentherapie seeks a Senior Support Service Owner to manage key client relationships within a healthcare IT context, ensuring value-driven outcomes and alignment across organizations. The role emphasizes executive relationship management, escalation handling, and ongoing service scope governance.

You will lead cross-team collaboration to sustain healthy customer relationships and deliver measurable value, with a focus on revenue cycle applications and federal experience where possible.

Qualifications

• Experience managing complex external customer relationships with a high degree of variability.
• Experience with revenue cycle applications and federal systems preferred.
• Healthcare IT experience.

Responsibilities

• Manage complex external customer relationships with a high degree of variability.
• Influence customer support strategy focusing on value achievement and targeted outcomes.
• Develop complex continuous improvement strategies.
• Act as the single point of contact for cross-organizational support escalations.
• Provide support processes expertise and advise on expectations for both internal stakeholders and external clients.
• Contribute to internal team value and improvements.

Skills

Executive relationship management

Stakeholder management

Healthcare IT experience

Job description

Ll Oefentherapie seeks a Senior Support Service Owner to manage key client relationships within a healthcare IT context, ensuring value-driven outcomes and alignment across organizations. The role emphasizes executive relationship management, escalation handling, and ongoing service scope governance.

You will lead cross-team collaboration to sustain healthy customer relationships and deliver measurable value, with a focus on revenue cycle applications and federal experience where possible.