Senior Client Solutions Manager

Matrix Technologies, Inc.; Edina (MN); Hybrid; USD 106,000 - 150,000; Full time

Benefits offered by this job

Profit sharing

ESOP participation

401(k) matching

Overtime pay

Job summary

Matrix Technologies, Inc. in Edina, MN seeks a Senior Client Solutions Manager to drive strategic customer relationships and support account management. This hybrid position requires strong strategic sales experience, a Bachelor’s degree in a related field, and excellent communication skills. The role offers a competitive salary range of $106,000 to $150,000 annually, along with benefits like profit sharing and 401(k) matching. Join us to contribute to successful client engagements and project planning.

Qualifications

• Five to ten years of strategic sales experience in business-to-business sales.
• Engineering/Industrial sales experience preferred.
• Active driver’s license and ability to travel as needed.

Responsibilities

• Develop and maintain relationships with key clients.
• Support Corporate Account Managers in client management.
• Participate in strategic planning and account development.

Skills

Strategic sales experience

Verbal and written communication skills

Organizational skills

Time management skills

Computer proficiency

Ability to travel frequently

Education

Bachelor's of Science degree

MBA preferred

Tools

MS Office

Job description

Matrix Technologies, Inc. has been a leading provider of engineering, automation, and systems integration services since 1980. Guided by "The Matrix Way," we value teamwork, collaboration, and fun. Recognized as a Top Workplace, we offer flexible schedules, professional growth opportunities, and market‑leading compensation. Our expertise spans multiple industries, and 87% of our projects are from repeat clients, showcasing our commitment to quality and customer satisfaction. Come experience “A Better Process for Success” with us.

SENIOR CLIENT SOLUTIONS MANAGER

Join our team as a Senior Client Solutions Manager! This hybrid role is based out of our Minneapolis Office in Edina, MN. The position is salaried. The CSM focuses on early client engagement and initial planning of the project to hand over to the project teams, maintaining and expanding relationships with strategically important large and regional customers in addition to multiple named customers within a specific region of the business. The CSM supports the Corporate Account Managers (CAM) in developing, growing, and maintaining key and strategic accounts.

Key Responsibilities

• Works in a safe manner at all times. Adheres to both Matrix and client‑established safety standards when appropriate.
• Adheres to the policies and procedures of the Quality System and/or discipline standards.
• Achieves strategic customer objectives defined by company management.
• Closely coordinates company executives’ involvement with customer management.
• Establishes productive, professional relationships with key personnel at assigned customers.
• Proactively supports a joint company‑strategic account planning process that develops mutual performance objectives, financial targets, and critical milestones for a one and three‑year period.
• Proactively assesses, clarifies, and validates customer needs on an ongoing basis through project bid walks with clients.
• Assists clients in project definition for undefined engagements by working through conceptual development and a path forward.
• Leads introductory client meetings and supports the project team by developing a streamlined process to set up proposals successfully with each client engagement.
• Develops and maintains strategic relationships and partnerships with construction and distributors.
• Provides technical training and education to the CAM group and other management groups as needed.
• Develops and maintains a technical program within a specific discipline, enhancing client services for future growth.
• Maintains strategic relationships with key vendor partners assigned by management.
• Understands the competitive landscape in strategic accounts.
• Supports the negotiations of the Master Service Agreement with strategic accounts.
• Meets assigned expectations for profitability. Creates and maintains account‑specific sales presentations.
• Supports the completion of strategic customer account plans that meet company standards.
• Maintains high customer satisfaction ratings that meet company standards.
• Enlists the support of engineering and management resources as needed for client proposals.
• Coordinates the involvement of company personnel, including engineering and management resources, in order to meet account performance objectives and customers’ expectations on opportunities.
• Leads solution development efforts that best address customer needs, coordinating the involvement of all necessary company personnel.
• Maintains involvement in active projects to ensure company and account goals are being managed and attained.

Qualifications

• Bachelor's of Science degree or other related technical field, or business/engineering hybrid degree from an accredited college or university.
• MBA preferred.
• Engineering/Industrial sales experience.
• Five to ten years of strategic sales experience in a business‑to‑business sales environment.
• Strong verbal and written skills.
• Strong organizational and time management skills.
• Computer proficiency and competence with MS Office products.
• Active driver’s license.
• Ability to travel frequently.
• • Local travel: 25‑50%
  • Overnight travel: 25‑50%

Physical Requirements

• While performing the duties of this job, the employee is occasionally required to stand; walk; sit; stoop, kneel, crouch; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; talk, and hear.
• The employee must frequently lift and/or move objects up to 10 pounds and occasionally lift and/or move objects up to 25 pounds.
• Specific vision abilities required by the job include close vision, distance vision, color, vision, peripheral vision, depth perception, and the ability to adjust focus.
• This employee may perform industrial field work which could include exposure to hazardous locations, inclement weather, moving mechanical parts, noise, ladders, uneven ground, and stairs.
• This employee may perform industrial field work which could include exposure to a wide range of known food allergens.

Compensation

We offer market‑competitive compensation for a Senior Client Solutions Manager, with a base range of $106,000 to $150,000 annually, a total compensation package that includes profit sharing, ESOP participation, 401(k) matching, and overtime pay. Salaries are based on experience, skills, and qualifications.

Equal Employment Opportunity Statement

Matrix Technologies, Inc. is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.