Senior Client Services Manager

Tatari; San Francisco (CA); Hybrid; USD 110,000 - 155,000; Full time

Benefits offered by this job

Equity compensation

Health insurance coverage

Unlimited PTO

Catered lunches at the office

Annual continued education benefit

Monthly wellness day off

Job summary

A leading TV advertising firm in San Francisco is seeking a Client Service Manager to enhance agency relationships and develop TV strategies. This role requires a combination of account management and media strategy expertise, aiming to provide insights for client pitches and performance. The suitable candidate must have at least 6 years of experience in account management and possess excellent communication skills. The position offers a competitive salary, health benefits, and a hybrid work model.

Qualifications

• 6+ years of experience in post sales account management at an agency.
• Proficient understanding of linear and streaming TV landscape.
• 3+ years experience providing media strategy for new business pitches/RFPs.
• Highly organized and detail-oriented.

Responsibilities

• Act as primary contact and trusted advisor to agency and client partners.
• Collaborate with Media Buying team for campaign success.
• Craft strategic narratives to support client expansion.
• Develop strategy and provide recommendations for new business pitches.

Skills

Client relationship management

Strategic narrative crafting

Data storytelling

Presentation skills

Education

Bachelor’s degree in marketing, economics, statistics or business administration

Job description

Tatari is on a mission to revolutionize TV advertising. We work with some of your favorite disruptor brands—like Calm, Vuori, Rocket Money, and hundreds more—to grow their business using linear and streaming TV ads. Our platform combines sophisticated media buying with proprietary analytics to turn TV advertising into an automated, digital-like experience. Our technology and services are pushing the industry forward, enabling businesses of any size to advertise on TV.

Named one of the 16 Hottest Ad Tech Companies by Business Insider and Best Places to Work by Inc. Magazine, Tatari is experiencing rapid growth. Our executive team is comprised of former founders and senior leaders at fast-rising startups like Shazam, TrueCar, AdapTV, and LiveRail and larger, more established tech companies like Amazon, Google, Meta, Microsoft, and Yahoo.

Tatari is looking for a Client Service Manager to join its Agency Relationship team. In this role, you will be the main point of contact for a set number of agencies and their clients. You will also spearhead TV strategy development for new business RFPs for agencies as well as brands directly. You are committed to building strong client relationships and seen as a leader by clients, driven by insight led thinking and an in-depth knowledge of the clients’ business. You will use your superior management skills to work across internal departments to ensure that client needs are met. You will also prepare and present weekly presentations for clients highlighting performance and recommending optimizations. This is a fast paced environment and requires a way of working that is agile, flexible and thorough.

Responsibilities:

• Act as primary contact and trusted advisor to your agency + client partners
• Collaborate with our Media Buying team on a weekly basis to ensure success and scale with TV campaigns
• Become an expert of all-things Tatari and leverage internal subject matter experts (Engineering, Data Science, etc.) to help clients prioritize and solve problems
• Craft strategic narratives with agency partners to support client expansion within their portfolio of accounts
• Develop strategy and provide recommendations to support new business pitches/RFPs in collaboration with media and client development teams (brief analysis, target audience research, channel mix recommendations, etc.)
• Spend time and building relationships with agency + client partners (up to 10% travel)

Qualifications:

• Bachelor’s degree from a 4-year institution, preferably majored in marketing, economics, statistics, or business administration
• Minimum 6 years of experience in post sales account management at an agency
• Proficient understanding of linear and streaming TV landscape
• 3+ years experience providing media strategy for new business pitches/RFPs
• Highly organized and detail oriented
• Ability to tell a story with data
• Ability to clearly communicate technical terms and concepts
• Great presentation and listening skills—you come prepared to every meeting
• You’re at ease holding a conversation with an engineer or marketing manager
• You’re not a salesperson
• Bonus: understanding of digital marketing (i.e. SEM, FB), advanced Excel skills, advanced data visualization abilities
• Competitive salary ($110,000K-155,000K/annually)
• Equity compensation
• Health insurance coverage for you and your dependents
• Unlimited PTO and sick days
• Snacks, drinks, and catered lunches at the office
• Team building events
• $1,000 annual continued education benefit
• Monthly lifestyle spending reimbursements
• FSA and commuter benefits
• Monthly Company Wellness Day Off
• Hybrid RTO of 2 days per week. THIS IS AN IN-OFFICE POSITION

At Tatari, we believe in the importance of cultivating teams with diverse backgrounds and offering equal opportunities to all. We strive to create a welcoming, inclusive environment where every team member feels valued and diversity is celebrated.