Senior Client Service & Relations Lead

State Street; Quincy (MA); On-site; USD 52,000 - 88,000; Full time

Benefits offered by this job

401K with company match

Health insurance

Paid time off

Employee assistance program

Incentive compensation

Job summary

State Street is seeking a Client Service Senior Associate in the US Asset Owners division. The role serves as the primary client-contact and relationship lead, handling inquiries, coordinating with COEs and shared services to ensure timely resolution and strong service delivery.

You will liaise across business units, participate in governance and KPI reviews, and prepare materials for client meetings and implementations.

Qualifications

• Strong communication and organizational skills.
• Consultative mindset.
• Strategic and analytical thinking.
• High responsiveness.
• Ability to collaborate across organizations and levels.
• Self-motivated with strong work ethic.
• Ability to adapt to change and multitask.
• Bachelor's degree required.

Responsibilities

• Serve as the day-to-day relationship lead for multiple clients.
• Ensure client inquiries are addressed and resolved in a timely manner.
• Liaise with COEs, Shared Service teams, and other business units to resolve service and operational issues.
• Facilitate communication across service partners and clients.
• Work with shared services, outsource partners, and business units to ensure SLA compliance.
• Participate in projects, governance, oversight activities, committees, and KPI reviews.
• Keep management informed of service issues and business opportunities.
• Compile client documentation, organize meetings, and prepare presentation materials.
• Act as liaison between clients and internal departments for successful implementations.

Skills

Communication

Organization

Consultative mindset

Strategic thinking

Analytical thinking

Responsiveness

Collaboration

Self-motivation

Change & multitasking

Bachelor's degree

Education

Bachelor's degree

Job description

State Street is seeking a Client Service Senior Associate in the US Asset Owners division. The role serves as the primary client-contact and relationship lead, handling inquiries, coordinating with COEs and shared services to ensure timely resolution and strong service delivery.

You will liaise across business units, participate in governance and KPI reviews, and prepare materials for client meetings and implementations.