Senior Client Service Officer

Ascendo Resources; Miami (FL); On-site; USD 55,000 - 85,000; Full time

Job summary

Ascendo Resources in Miami seeks a client services professional to serve as the primary contact for assigned clients, supporting wealth management teams and enhancing the client experience.

You will prepare paperwork, coordinate meetings, and collaborate with internal teams, applying attention to detail and strong communication to reliably meet regulatory and service standards.

Qualifications

• Bachelor's degree in finance, business administration, or a related field.
• 2+ years of experience in client service within the financial services industry, preferably in wealth management or investment advisory.
• Strong understanding of financial products and services, including investment vehicles, retirement accounts, and insurance products.
• Excellent communication and interpersonal skills, with the ability to build rapport with clients and collaborate effectively with internal teams.
• Detail-oriented with strong organizational skills and the ability to prioritize and manage multiple tasks in a fast-paced environment.

Responsibilities

• Serve as the primary contact for assigned clients, building relationships.
• Proactively communicate with clients to address inquiries and provide updates.
• Assist financial advisors in managing client portfolios, including account openings and transfers.
• Prepare and process client paperwork accurately, ensuring compliance.
• Coordinate client meetings and post-meeting follow-ups.
• Maintain accurate client records using CRM software.

Skills

Relationship building

Communication

Organizational skills

Education

Bachelor's degree in finance, business administration, or related field

Tools

CRM software

Job description

• Serve as the primary point of contact for assigned clients, building and maintaining strong relationships based on trust and integrity.
• Proactively communicate with clients to address inquiries, provide updates on account activity, and offer support as needed.
• Anticipate client needs and identify opportunities to enhance the client experience through personalized service and attention to detail.
• Assist financial advisors in managing client portfolios, including account opening, transfers, and account maintenance.
• Prepare and process client paperwork accurately and efficiently, ensuring compliance with regulatory requirements and internal policies.
• Coordinate client meetings, including scheduling, agenda preparation, and post-meeting follow-up.
• Collaborate with internal teams to resolve client issues and inquiries in a timely manner, demonstrating a commitment to exceeding client expectations.
• Maintain accurate client records and documentation, utilizing CRM software and other tools to track client interactions and account activity.

Requirements

• Bachelor's degree in finance, business administration, or a related field.
• 2+ years of experience in client service within the financial services industry, preferably in wealth management or investment advisory.
• Strong understanding of financial products and services, including investment vehicles, retirement accounts, and insurance products.
• Excellent communication and interpersonal skills, with the ability to build rapport with clients and collaborate effectively with internal teams.
• Detail-oriented with strong organizational skills and the ability to prioritize and manage multiple tasks in a fast-paced environment.