Senior Client Service Manager - Commercial Lines

Arthur J. Gallagher & Co.; Michigan; On-site; USD 90,000 - 140,000; Full time

Benefits offered by this job

Competitive pay

Benefits package

Career development opportunities

Collaborative culture

Job summary

Arthur J. Gallagher & Co. is seeking a Senior Client Service Manager to join our Commercial team.

You will lead efforts to deliver exceptional service and innovative insurance solutions, working closely with senior leaders, clients, and colleagues to build strong relationships and solve complex challenges. You will mentor team members, drive renewal strategies for complex accounts, and ensure compliance with regulations while maintaining high service standards.

Qualifications

• 5+ years of client service and/or claims management experience
• A Property and Casualty Insurance License
• Proficiency in Microsoft Office

Responsibilities

• Lead renewal processes and strategy for complex accounts
• Identify gaps in coverage and drive cross-sell of services
• Build and maintain strong client relationships and with carrier partners
• Provide strategic guidance to the team through consultative discussions
• Mentor team members and foster professional development
• Conduct regular audits to ensure regulatory compliance and high service standards
• Oversee accuracy of client and policy data in Gallagher systems
• Use Gallagher technology to improve productivity and processes

Job description

Introduction

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they're free to grow, lead, and innovate. You'll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you're not just improving clients' risk profiles, you're building trust. You'll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you're ready to bring your unique perspective to a place where your work truly matters; think of Gallagher.

Overview

At Gallagher,we'relooking for a Senior Client Service Manager to join our Commercial team. In this role,you'lllead efforts to deliver exceptional service and innovative insurance solutions to our clients.You'llwork closely with senior leaders, clients, and colleagues to build strong relationships, solve complex challenges, and ensure every interaction adds value. This is your opportunity to shape strategy, mentor others, and make a lasting impact while advancing your career.

How you'll make an impact

You'lltake on a leadership role in driving client success and team performance. From managing complex renewals toidentifyinggrowth opportunities,you'llensure clients receive tailored solutions that meet their needs.You'llalso play a key role in mentoring team members and fostering a culture of collaboration and excellence.

Here'swhatyou'lldo:

• Lead the renewal process and strategy for more complex accounts by overseeing compilation of client information, needs analysis, and helping deliver timely, tailored solutions.
• Identify gaps in coverage, review claims, secure existing business, and drive the sale of additional services and lines of coverage.
• Build and maintain strong relationships with clients and carrier partners through timely responses and strong customer service, ensuring trust and satisfaction.
• Provide strategic guidance to your team in addressing client risk management needs through consultative conversations and innovative strategies.
• Mentor team members by delegating tasks, providing transparent feedback, encouraging continuous learning, and fostering professional development.
• Conduct regular audits to ensure compliance with regulations and maintain high service standards.
• Oversee the accuracy and management of client and policy data using Gallagher's systems.
• Use Gallagher's technology to enhance productivity, streamline processes, and deliver quality results.
• Manage multiple priorities effectively, ensuring all tasks are completed on time and meet client expectations.

About You

Here'swhatyou'llbring to the role:

• Bachelor's degree with a minimum of 5+ years of client service and/or claims management experience, or a High School degree/GED with a minimum of 10+ years of client service and/or claims management experience
• A Property and Casualty Insurance License.
• Proficiency in Microsoft Office.
• A desire to build relationships and deliver results.
• Adaptability and resilience in managing shifting priorities.

Compensation and benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself.For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn't align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)