Senior Client Service Administrator - Stock Plan Services

Charles Schwab Corporation; Phoenix (AZ); On-site; USD 65,000 - 85,000; Full time

Job summary

Charles Schwab Corporation in Phoenix is seeking a Senior Client Service Administrator to deliver world-class service to our Equity Compensation corporate clients. You will oversee daily processing and partner with Client Service Managers to manage relationships and events.

This role requires strong teamwork, exceptional client focus, and the ability to coordinate across SPS teams, with a tradition of operating on-site four days a week to support clients in multiple time zones.

Qualifications

• Demonstrated excellence in teamwork and interpersonal skills while functioning in a fast-paced environment.
• High school diploma and 2+ years of client/customer service experience.
• Strong organizational skills with ability to work on multiple assignments and complete them within established deadlines.
• Committed to delivering an exceptional client experience.
• Comfortable in making decisions and know when to include manager.
• High commitment to delivering a quality work product, following prescribed procedures, and handling escalated issues when appropriate.
• Strong computer skills with the ability to learn and work on multiple platforms simultaneously.
• Software skills include proficiency in Excel, Word, and PowerPoint.
• Ability to plan and communicate with internal partners to ensure appropriate implementation and support for all client projects.
• Flexible working schedule including the ability to support multiple time zone clients (possible overtime with little to no notice may be required).

Responsibilities

• Process daily exercise, restricted stock lapse, employee stock purchase plan settlement.
• Act as an Operations Subject Matter Expert for corporate clients.
• Research transaction inquiries, general plan information, and data feeds.
• Partner with SPS teams to provide a seamless world-class experience for clients and employees.
• Process escalated emails and phone calls from internal/external clients.
• Conduct consultative conversations with corporate clients and internal teams to share best practices and improve service experience.
• Provide backup support for other Client Service Administrators as needed.
• Demonstrate ability to communicate with senior leaders within Stock Plan Services.
• Act as an ambassador of Schwab’s vision and culture.
• Adhere to all SPS policies and procedures while fulfilling SPS’s mission to provide a world-class client experience.

Skills

Teamwork

Interpersonal skills

Customer service

Time management

Decision making

Quality driven

Communication

Multi-platform skills

Internal partner coordination

Flexibility

Education

High school diploma

Bachelor’s degree (preferred)

Tools

Excel

Word

PowerPoint

Job description

Your Opportunity

At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together.

Applicants must be authorized to work in the United States on a full-time basis without employer sponsorship, now or in the future.

We believe in the importance of in-office collaboration and fully intend for the selected candidate to work on site 4 days per week in one of the specified locations.

At Charles Schwab, our purpose is to champion every client’s goals with passion and integrity.Schwab Stock Plan Services (SPS) provides a variety of solutions to large,publiclytraded companies.The Senior Client Service Administrator role is responsible for creating and implementing a world class client experience for our Equity Compensation corporate clients. Working with the Client Service Managers, the Senior Client Service Administrator will oversee the relationship’s daily processing and lead client events. Assist the Team Service Managers with operational tasks and responsibilities.

What you are good at

Responsibilities include, but are not limited to:

• Process daily exercise, restricted stock lapse, employee stock purchase plan settlement


• Act as anOperationSubject Matter Expertfor our corporate clients


• Researching transaction inquiries, general plan information, and data feeds


• Partnering with other SPS teams, such as Conversion, Client Services, Technology, etc. to provide a seamless world class experience for our corporate clients and their employees.


• Process escalated emails and phone calls from Internal/External clients


• Have consultative conversations with corporate clients and internal teams to provide best practices, and improve service experience


• Provide back up support for other Client Service Administrators as needed


• Demonstrate ability to effectively communicate with senior leaders within Stock Plan Services


• Act as an ambassador of Schwab’s vision and culture


• Fully adhering to all SPS policies and procedures while fulfilling SPS's mission to provide a world class experience for our clients and their participants

What you have

To ensure that we fulfill our promise of "challenging the status quo," this role has specific qualifications that successful candidates should have.

Required Qualifications:

• Demonstrated excellence in teamwork and interpersonal skills while functioning in a fast-paced environment


• High school diploma and 2+ years pf client/customer service experience


• Strong organizational skills with ability to work on multiple assignments and complete them within established deadlines.


• Committed to delivering an exceptional client experience


• Comfortable in making decisions and know when to include manager


• High commitment to delivering a quality work product, following prescribed procedures, and handling escalated issues when appropriate


• Strong computer skills with the ability to learn and work on multiple platforms simultaneously


• Software skills include proficiency in Excel, Word, and PowerPoint


• Ability toplan andcommunicate with internal partners to ensure appropriate implementation and support for all client projects.


• Flexible working schedule including the ability to support multiple time zone clients (possible overtime with little to no notice may be required)

Preferred Qualifications:

• Bachelor's degree


• 4+ years of customer service experience working with corporate clients, benefits, and/or brokerage environment


• Experience with equity compensation


• Demonstrated experience in working in a B2B model

In addition to the salary range, this role is also eligible for bonuses or incentive opportunities.

#workplacejobs