Senior Client Partnerships Manager

Spotlight Media; New York (NY); Remote; USD 120,000 - 160,000; Full time

Job summary

Spotlight Media is a fast-growing TikTok Shop partner agency seeking a Senior Client Partnerships Manager to orchestrate growth for flagship clients. You’ll lead strategy, own P&L levers, and drive multi-team execution, ensuring client success and scalable playbooks.

In this high-visibility role, you’ll mentor junior teammates, partner with creative and paid media teams, and set quarterly metrics across GMV, ROI, and margins. Remote work from the US with NYC hybrid options.

Qualifications

• 3–6+ years’ experience in e-commerce, marketplaces, or social commerce.
• Hands-on TikTok Shop experience (Seller Center, creator marketplace, live shopping, or shop ads).
• Proven track record of owning revenue growth targets (GMV, AOV, margins).
• Analytical depth; comfortable with Excel/Sheets and dashboards.
• Exceptional client communication and executive storytelling.
• Comfortable working in ambiguity and charting a path forward.
• Experience mentoring junior team members.
• Must have at least one year of TikTok Shop end-to-end management.

Responsibilities

• Lead full-funnel TikTok Shop growth strategies including assortment, pricing, promotions, content, live events, and creator programs.
• Set quarterly GMV, ROI, and margin goals and deliver them.
• Conduct weekly/quarterly business reviews and translate performance into insights for executives.
• Identify opportunities for expansion, upsells, and scope evolution.
• Build and manage affiliate/creator programs with commissions and KPIs.
• Lead live shopping events end-to-end and optimize content for conversion.
• Develop dashboards and interpret data to inform client strategies.

Skills

TikTok Shop experience

Revenue growth ownership

Analytical skills

Client communication

Executive storytelling

Mentoring

Ambiguity tolerance

Team leadership

Tools

Excel/Sheets

Dashboards/BI tools

TikTok Shop Seller Center

Job description

Senior Client Partnerships Manager

About Spotlight Media

Spotlight Media is a leading TikTok Shop Partner agency, scaling some of the most recognizable brands in the new age of social commerce. Unlike traditional agencies, we don’t believe in cookie‑cutter playbooks - every strategy we craft is custom‑built to unlock our clients’ full potential on TikTok Shop. As a TikTok Shop–only agency, our entire focus, from the initiatives we pursue to the talent we hire, is singularly dedicated to driving growth on the platform. We’ve guided brands through the full funnel - from launch to scaling into the millions in GMV and we’re just getting started.

Role Overview

Spotlight Media is looking for a Senior Client Partnerships Manager to serve as the quarterback for our flagship TikTok Shop clients. This is a high-impact, client-facing role where you’ll lead strategy, own P&L levers, and drive execution across multiple moving parts of the business. You won’t just manage “day-to-day tasks” - you’ll be accountable for client growth, shop health, and overall success.

As a Senior Account Manager, you’ll manage a pod of Account Managers and a Creator Managers, giving you direct leadership experience while building scalable systems and playbooks. This is the perfect opportunity for someone who thrives in ambiguity, loves taking ownership, and wants to pioneer the future of social commerce with some of the biggest brands in the world.

Location Requirement

Remote (US). If you're based in the New York City area, this is a hybrid role: you'll work from our Midtown Manhattan office four days a week, Monday through Thursday.

What You’ll Own

Client Strategy & Growth

• Lead full-funnel TikTok Shop growth strategies: assortment, pricing, promotions, content, live events, and creator/affiliate programming.

• Set quarterly GMV, ROI, and margin goals - and deliver them.

• Conduct regular WBRs and QBRs, translating complex performance into actionable insights for executives.

• Identify opportunities for expansion, upsells, and scope evolution.

Affiliate & Creator Relationships

• Build and operationalize affiliate/creator programs, including commission structures, contracts, and KPIs.

• Align creators with client goals, promotional calendars, and content strategies.

• Lead live shopping events end-to-end: scripting, host selection, pin strategies, and post-event analysis.

• Partner with creative teams to optimize content for conversion.

Paid Media & Measurement

• Align shop inventory, attribution, and catalog with ad campaigns (Spark Ads, Shopping Ads, etc.).

• Build and interpret dashboards, analyze funnel drop-offs, and test hypotheses.

• Translate raw data into client-facing narratives and recommendations.

Cross-Functional Leadership

• Serve as the internal glue, coordinating between client, brand, TikTok

• Escalate issues, remove roadblocks, and ensure alignment.

• Mentor junior team members, build scalable playbooks, and raise the bar for execution.

What You Bring

• 3–6+ years’ experience in e-commerce marketplaces, digital commerce operations, or social commerce.

• Hands-on operator experience in TikTok Shop (Seller Center, creator marketplace, live commerce, or shop ads).

• Proven track record of owning revenue/growth targets (GMV, AOV, margins).

• Analytical depth - you’re comfortable in Excel/Sheets and can work with dashboards and reporting tools.

• Exceptional client communication, executive storytelling, and negotiation skills.

• Comfortable in ambiguity - you can chart a path forward with little precedent.

• Experience leading or mentoring junior team members.

• You must have at least one year of experience managing TikTok Shop end-to-end.

Success Metrics

• Client GMV and margin growth on a quarterly basis.

• Client satisfaction, retention, and renewal.

• Mentorship of junior team members

• Quality and speed of execution, including documentation and playbook improvements.

Why You’ll Love Working with Us

• High autonomy: you’ll be trusted to own your domain - no micromanagement.

• Direct access to top-tier clients and the opportunity to shape their social commerce strategy.

• Growth-oriented culture: if you see inefficiencies, you’re encouraged to fix them and will be recognized for it.

• Entrepreneurial runway: Spotlight is a blank canvas for high-agency operators to build new ideas, initiatives, and verticals.

• Competitive compensation, health benefits, and performance-based bonuses.

• A collaborative, lean, and scrappy team that moves fast and wins together.