Senior Client Manager - PNC Private Bank

PNC Financial Services Group, Inc.; Baltimore, Northern (MD, KY); Hybrid; USD 123,000 - 229,000; Full time

Job summary

PNC Financial Services Group, Inc. in Baltimore, MD is seeking a Senior Client Manager for the Private Bank to lead highly complex client relationships, coordinate with Relationship Strategists and Functional Advisors, and manage the client lifecycle from prospecting through onboarding and ongoing relationship management.

The role requires deep product knowledge, proactive servicing, escalation handling, and the ability to identify new opportunities while maintaining risk discipline and

Qualifications

• 8+ years of industry experience.
• University/college degree required.
• Strong client relationship management skills.

Responsibilities

• Lead client relationship management across the life cycle.
• Coordinate with Relationship Strategists and Specialists.
• Open communications and prepare client meetings.
• Escalate high-severity requests and resolve issues.
• Stay up-to-date with products, services and market trends.

Skills

Communication

Relationship management

CRM Applications

Decision Making

Critical Thinking

Adaptability

Prioritization

Products and Services

Education

Bachelor's degree

Job description

## Senior Client Manager - PNC Private BankApply: MD - Baltimore (21202): Full time: Posted Today: R237575# **Position Overview**At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Senior Client Manager within PNC's Private Bank organization, you will be based in Baltimore, MD.PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.# **Job Description*** Responsible for the delivery of the most complex client relationship management activities and execution of the client experience and strategy in coordination with Relationship Strategists and Functional Advisors. Leads internal team coordination through the entire client life cycle (prospecting, onboarding, and ongoing relationship management). Serves as the clients' main point of contact for all ongoing client relationship management related activities in support of the client experience as directed by advisors or internal partners.* Handles higher volume, higher visibility and more complex clients or a larger number of clients.* Responsible for account opening communications and client meeting preparation. Coordinates with internal team members and specialists to address client needs and resolve client complaints and issues. Independently manages processes outlined in the client service agreement and partners to resolve challenges regarding implementation and client issues. Serves as an escalation point for high severity requests or issues. Identifies the best solution to maintain a positive client relationship.* Actively remains up to date with current products, services, business events, and market trends. Has well developed knowledge of all business segment capabilities and offerings. Identifies and develops new servicing opportunities with existing clients to build and maintain a long-lasting relationship. Leverages industry and PNC knowledge to inform customers of appropriate products/services, rates, and other opportunities. Serves as an escalation point and training resource to junior staff.PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:* **Customer Focused** - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.* **Managing Risk** - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.# **Qualifications**Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.## **Competencies**Client Relationship Management, Communicating for Impact, Customer Relationship Management Applications, Decision Making and Critical Thinking, Flexibility and Adaptability, Managing Multiple Priorities, Products and Services## **Work Experience**Roles at this level typically require a university / college degree. Higher level education such as a Masters degree, PhD, or certifications is desirable. Industry relevant experience is typically 8+ years. Specific certifications are often required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.## **Education**Bachelors## **Certifications**No Required Certification(s)## **Licenses**No Required License(s)## **Language Assessments**No Required or Preferred Language Assessments# **Pay Transparency**Base Salary: $123,200.00 – $228,800.00Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance.# **Application Window**Generally, this opening is expected to be posted for two business days from 09/30/2026, although it may be longer with business discretion.# **Benefits**PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com.# # **Disability Accommodations Statement**If an accommodation is required to participate in the application process, please contact us via email at [e-mail]. Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say \"Workday\" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.# **Equal Employment Opportunity (EEO)**PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.