Senior Client Manager

Brown & Brown; Town of Florida (NY); On-site; USD 90,000 - 130,000; Full time

Job summary

Brown & Brown is seeking a Senior Client Manager to own the end-to-end relationship with a designated book of public sector clients and deliver strategic benefits guidance. The role emphasizes retention, executive advisory, and long-term value through complex implementations and open enrollment execution.

The candidate will navigate regulatory and governance nuances, align programs with organizational goals and budgets, and lead collaboration across internal teams and external carriers for

Qualifications

• Advanced knowledge of employee benefits programs across medical, dental, vision, pharmacy, life, disability, and voluntary benefits.
• Deep understanding of public sector benefits environments, governance, procurement, and lengthy decision cycles.
• In-depth knowledge of benefits compliance and regulatory frameworks and the ability to apply them strategically.
• Exceptional client relationship management skills with executive presence and credibility.
• Strategic planning and execution capabilities across implementations, renewals, and open enrollment.

Responsibilities

• Own the end‑to‑end client relationship for a designated book of public sector clients, with accountability for retention, client satisfaction, and long‑term partnership value.
• Serve as a trusted advisor to executive leadership, benefit committees, and governing bodies by delivering strategic guidance on plan design, funding, compliance risk, and workforce impact.
• Maintain senior‑level client relationships through proactive communication, thought leadership, and disciplined follow‑through.
• Serve as the senior escalation point for complex or high‑risk issues impacting trust, employee experience, timing, or compliance.
• Define and lead overall implementation strategy, including timelines, governance, roles, success metrics, and risk mitigation.
• Facilitate implementation of kickoffs and complex decision‑making sessions involving client leadership, internal stakeholders, carriers, and vendors.
• Lead multi‑year benefits strategy discussions, ensuring solutions align to organizational goals, budgetary realities, and regulatory requirements.
• Anticipate risks, dependencies, and operational challenges; proactively adjust strategies to ensure desired outcomes.
• Own open enrollment strategy and execution, aligning communications, timelines, and enrollment approach to maximize employee understanding and participation.
• Lead carrier and vendor relationship management, holding partners accountable to performance standards, service‑level agreements, and contractual commitments.

Skills

Benefits expertise

Public sector benefits

Executive presence

Client relationship management

Strategic planning

Job description

Brown & Brown is seeking a Senior Client Manager to join our growing team.

The Senior Client Manager is responsible for the strategic ownership, retention, and growth of a complex book of public sector clients offering comprehensive employee benefit programs, including group medical, dental, vision, pharmacy management, life, disability, and workplace benefits.

This role serves as a primary strategic advisor, escalation point, and single point of accountability for assigned clients. The Senior Client Manager leads high‑impact initiatives, such as multi‑year benefits strategy, complex implementations, renewals, compliance alignment, and open enrollment execution while navigating the regulatory, governance, and political nuances unique to public sector organizations.

Success in this role requires deep benefits expertise, strong public sector acumen, executive presence, and the ability to influence decision‑making across diverse stakeholder groups. The Senior Client Manager anticipates client needs, mitigates risk, and drives long‑term value by aligning benefit programs with organizational goals, financial constraints, and workforce strategies.

How You Will Contribute:

• Own the end‑to‑end client relationship for a designated book of public sector clients, with accountability for retention, client satisfaction, and long‑term partnership value.
• Serve as a trusted advisor to executive leadership, benefit committees, and governing bodies by delivering strategic guidance on plan design, funding, compliance risk, and workforce impact.
• Maintain senior‑level client relationships through proactive communication, thought leadership, and disciplined follow‑through.
• Serve as the senior escalation point for complex or high‑risk issues impacting trust, employee experience, timing, or compliance.
• Define and lead overall implementation strategy, including timelines, governance, roles, success metrics, and risk mitigation.
• Facilitate implementation of kickoffs and complex decision‑making sessions involving client leadership, internal stakeholders, carriers, and vendors.
• Lead multi‑year benefits strategy discussions, ensuring solutions align to organizational goals, budgetary realities, and regulatory requirements.
• Anticipate risks, dependencies, and operational challenges; proactively adjust strategies to ensure desired outcomes.
• Own open enrollment strategy and execution, aligning communications, timelines, and enrollment approach to maximize employee understanding and participation.
• Lead carrier and vendor relationship management, holding partners accountable to performance standards, service‑level agreements, and contractual commitments.

Cross-Functional Leadership:

• Partner closely with Analytics, Client Services, Sales, Compliance, and Operations teams to deliver a cohesive, high‑quality client experience.
• Translate data and insights into actionable recommendations for clients and internal teams.
• Contribute to the evolution of best practices, service models, and process improvements across the Client Services function.
• Provide informal guidance and mentorship to client managers as a subject‑matter expert.
• Lead and foster team collaboration enhancing seamless client engagement.

Skills & Experience to be Successful:

• Advanced knowledge of employee benefits programs, including medical, dental, vision, pharmacy, life, disability, and voluntary benefits.
• Strong understanding of public sector benefits environments, governance structures, procurement considerations, and long decision‑making cycles.
• Deep working knowledge of benefits compliance and regulatory frameworks and the ability to apply them strategically.
• Exceptional client relationship management skills, with demonstrated executive presence and credibility.
• Strategic planning and execution capabilities across implementations, renewals, and open enrollment.
• Excellent written and verbal communication skills, with the ability to simplify complex benefits and compliance topics for diverse audiences.
• Ability to influence and guide decision‑making among senior client leaders and cross‑functional internal teams.
• Proven ability to manage complexity, competing priorities, and high‑impact escalations with sound judgment.
• Demonstrated ability to proactively identify risks, opportunities, and improvement areas.
• Commitment to delivering a consistently high‑quality client experience that supports retention and long‑term growth.