Senior Client Manager

Maersk; Madison (NJ); On-site; USD 80,000 - 105,000; Full time

Benefits offered by this job

Health Insurance

Paid Time Off

401k Match

Job summary

Maersk is seeking a Senior Client Manager for Florham Park to drive growth in Direct Transportation Sales. You will manage customer portfolios, onboard clients to digital products, and coordinate cross-functional teams to deliver integrated container logistics solutions.

The role requires a Bachelor's degree with at least five years in a commercial freight role, strong communication, and a proven ability to close sales in a global environment.

Qualifications

• Bachelor's degree in a commercial role within containerized freight is required.
• Strong interpersonal, presentation and communication skills are essential.
• Self-starter with resourcefulness and integrity is valued.
• Proficiency in Microsoft Office and sales tools is expected.

Responsibilities

• Manage assigned customer and target base portfolio to secure business aligned with objectives.
• Proactively develop new customer relationships and grow accounts.
• Onboard customers to our Digital products or quarterly contracts.
• Build understanding of service offerings to offer integrated solutions.
• Coordinate with teams to ensure smooth booking and promote self-service.
• Identify cross-selling and upselling opportunities based on customer needs.

Skills

Self-starter

Excellent interpersonal

Presentation skills

Communication skills

Time management

Education

Bachelor's degree

Tools

Microsoft Office

Job description

High Level Position

• A part of the core Direct Transportation Sales sales team in the journey to transform conventional way of doing business in Shipping and Logistics. From manual, full of delays, and lack of transparency - to become digital, real time, paperless and truly global.

• A dynamic commercial position in an international setup with excellent employment terms and benefits, and with ample opportunities to grow both locally and globally.

• A unique opportunity to become part of a highly engaged and motivated team within the Global Container Logistics Integrator and the possibility to help Maersk become the best in class integrator of container logistics.

Senior Client Manager- Florham Park

The Opportunity

This role is a key part of the core Direct Transportation Sales team, contributing to Maersk’s transformation of the shipping and logistics industry from traditional, manual processes that often lack transparency into a more digital, real-time, and paperless global operation. It offers a dynamic commercial opportunity within an international environment, providing strong employment benefits and meaningful growth potential both locally and globally. The position also presents a unique chance to join a highly engaged and motivated team at the forefront of Maersk’s vision to become the leading global integrator of container logistics.

Key Responsibilities

• Manage assigned customer and target base portfolio in pursuit to secure business in line with strategic objectives within the market segment.
• Proactively engage into new customer relationships, identify high potential customers, and develop them further into regular accounts.
• On board customers to our Digital products or quarterly contracts.
• Build understanding of all service offerings to be able to offer integrated solutions.
• Transfer sales leads to the concrete Spot and contract, own the lead through time of booking, coordinating with Customer service for smooth booking process, and engage with customers to promote self-service.
• Ensure opportunities for cross‑selling and up‑selling are identified based on a deep understanding of the customer’s business model, commodity, and pain points.
• Drive the Logistics and Service revenue by connecting with product experts to deliver the L&S target.

Accountabilities

• Prepare and communicate weekly plan itineraries to sales team; maintain active contact list for clients in assigned territory.
• Respond to all sales leads/key correspondence within identified timelines.
• Provide personalized service and build relationships with customers, identify.
• Ensure customer relationship management tools are updated accurately.
• Sales onboarding with new customers and hypercharge.

Primary internal stakeholders (key interdependencies)

• Must be willing to collaborate and work with many other teams within the organization including but not limited to ROM/TRADE, Marketing, Customer Service, Logistics Service Product owners and Maersk offices globally.

Primary external stakeholders

• 70+ Customer Based Portfolio

Required experience & skills

• The ideal candidate must possess enthusiasm, a strong work ethic, and a willingness to learn. They must also be self‑starters willing to be resourceful on their own within the organization. We also value great people skills, ambition, and integrity. The ideal candidate must have excellent interpersonal, presentation and communication skills (both written and oral). In addition, you must have organizational and time management skills including multi‑tasking, prioritizing, and the ability to plan work activities efficiently to meet deadlines.
• A Bachelor's degree with at least 5 years’ work experience in a commercial role within the containerized freight industry.
• Proficiency in persuasive End to End selling.
• Ability to be both persuasive and influential.
• Results driven and capable of working under pressure while keeping sight of the bigger picture and End to End business processes.
• Proficient in Microsoft Office and industry sales related tools.

Parameters for Success (key measures)

• Year on Year Volume, Ocean volume target and Revenue Performance.
• Delivering Logistics and service revenue on target.
• Intermodal attachment ratio.
• Spot Conversion Ratio.
• Contract Fulfillment Ratio.
• Quarterly Volume and Logistics Services.

Working Hours

This position generally requires availability for a 40 hour work week during standard business hours. The position also requires availability for nights, weekends, and holidays, based on customer and/or business needs, to include adjustments for global time zone differences.

Job Type

Full Time

Salary

$80,000 to $105,000

Benefits

Full time employees are eligible for Health Insurance, Paid Time Off, and 401k Match.

The above stated pay range is the anticipated starting salary range for this position. The Company may adjust this range in light of prevailing market conditions and other factors such as location. The Company will work directly with the selected candidate(s) on the final starting salary in accordance with all applicable laws.

Notice to applicants applying to positions in the United States

You must be authorized to work for any employer in the U.S.

Equal Employment Opportunity

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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