Senior Client Intake Specialist (Immigration and Criminal Defense)

The United Firm | La Liga Defensora, APC; Georgia; On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Catered lunches

Complimentary parking

Paid time off

Job summary

The United Firm | La Liga Defensora, APC in Houston seeks a Senior Client Intake Specialist with strong sales experience to grow within the legal industry. The role involves screening leads, gathering case details, and coordinating initial consultations, with a focus on immigration or criminal defense. Weekend work and potential travel to Los Angeles are required.

Bilingual English/Spanish is essential. You will support attorneys, maintain logs, and handle high volumes of client calls with

Qualifications

• Bilingual English/Spanish required.
• Minimum 3 years of sales experience.
• Strong track record with performance-based metrics.
• Experience with case management software is a plus.
• Must be able to work weekends.
• Immigration and criminal defense experience preferred.

Responsibilities

• Screen telephone calls before scheduling attorney-client consultations.
• Monitor all potential inquiries (email, internet, phone, referrals).
• Contact potential clients and establish relationships.
• Update logs and reporting systems.
• Conduct interviews with empathy and compassion.
• Schedule appointments for potential clients.
• Take accurate notes during initial consultations.
• Collaborate with attorneys to complete intake process.
• Assist attorneys with opening new cases and maintaining databases.
• Follow supervising attorney instructions.
• Draft emails, transcribe notes, research legal documents, and manage spreadsheets.

Skills

Bilingual English/Spanish

Sales experience

Customer service

Case management software

Communication

Goal-oriented

Weekend availability

Immigration/Criminal defense

Tools

Case Management software

Job description

Our Houston office is looking to hire an experienced Senior Client Intake Specialist with strong sales experience and a desire to grow within the legal industry. The Intake Specialist will be the point of contact with prospective clients, will screen leads, and will be responsible for obtaining case details that will allow the firm to determine if a case should be retained. This position must be staffed by an individual who is business development oriented, and works well with people. We ask that you have a strong Immigration or Criminal Defense background and possess the ability to screen potential client calls. You will ensure operational excellence and handle a large volume of incoming client calls. The ideal candidate will be able to work some weekends and be able to commute to our Los Angeles office as is required for this role.

Responsibilities

• Screen telephone calls before scheduling an attorney-client consultation
• Persistently monitor all potential new client inquiries (email, internet, phone and referrals)
• Immediately contact every potential client and establish relationship with client
• Update logs and reporting systems to reflect status of all potential new clients
• Conduct potential new client interviews with genuine empathy and compassion
• Schedule appointments for potential clients
• Take accurate notes during the attorney-client initial consultation
• Collaborate with our attorneys to complete the initial consultation process
• Assist attorneys with administrative tasks related to opening new cases and maintaining databases
• Follow instructions from the supervising attorney and perform accordingly
• Write emails, transcribe notes, research legal documents, fax, copy, and create spreadsheets (can maintain complex spreadsheets)

Qualifications

• Bilingual (English/Spanish) with full proficiency REQUIRED.
• Minimum 3 years of sales experience required, customer service experience a major plus
• Strong background with performance-based metrics
• Case Management software experience is a major plus
• Resourceful and motivated to solve issues as they arise
• Proven track record to meet goals and deadlines
• Must be able to work weekends
• Immigration and Criminal Defense experience is strongly preferred.

Pay range is subject to change based on experience on a case-by-case basis.

Here at The United Firm | La Liga Defensora, APC, we offer medical, dental, and vision insurance. We have a great compensation package including a 401(k) plan. Some perks include catered lunches, complimentary parking, paid time off, and more! Come be apart of our growing firm and its opportunities for your career development.

The United Firm | La Liga Defensora, APC, is an equal employment opportunity employer, and we welcome everyone regardless of their race, color, religion, sex, national origin, age, disability, veteran status or genetics. We are dedicated to providing an inclusive, open, and diverse work environment.