Senior Client Intake Specialist (Immigration and Criminal Defense)

The United Firm | La Liga Defensora, APC; Bakersfield (CA); On-site; USD 55,000 - 68,800; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) plan

Catered lunches

Complimentary parking

Paid time off

Job summary

A law firm in California seeks an experienced Senior Client Intake Specialist to serve as the point of contact for prospective clients. Responsibilities include screening leads, conducting interviews, and assisting attorneys. Candidates must be bilingual in English and Spanish, have minimum experience in sales, and be willing to work weekends. This role offers a salary of $55,000.00 - $68,800.00/year, along with medical benefits and a comprehensive compensation package.

Qualifications

• Minimum 3 years of sales experience required.
• Must be able to work weekends.
• Immigration and Criminal Defense experience is preferred.

Responsibilities

• Screen client calls before scheduling consultations.
• Monitor all potential client inquiries diligently.
• Contact every potential client to establish relationships.
• Update client inquiry logs and reporting systems.
• Conduct empathetic interviews with potential clients.
• Schedule appointments for potential clients.
• Maintain accurate notes during initial consultations.
• Assist attorneys with administrative tasks.

Skills

Bilingual (English/Spanish)

Problem-solving

Sales experience

Customer service experience

Performance-based metrics

Tools

Case Management software

Job description

Our Bakersfield office is looking to hire an experienced Senior Client Intake Specialist with strong sales experience and a desire to grow within the legal industry. The Senior Client Intake Specialist will be the point of contact with prospective clients, will screen leads, and will be responsible for obtaining case details that will allow the firm to determine if a case should be retained. This position must be staffed by an individual who is business development oriented, and works well with people. We ask that you have a strong Immigration or Criminal Defense background and possess the ability to screen potential client calls. You will ensure operational excellence and handle a large volume of incoming client calls. The ideal candidate will be able to work some weekends and be able to commute to our Bakersfield office as is required for this role.

Responsibilities

• Screen telephone calls before scheduling an attorney‑client consultation
• Persistently monitor all potential new client inquiries (email, internet, phone and referrals)
• Immediately contact every potential client and establish relationship with client
• Update logs and reporting systems to reflect status of all potential new clients
• Conduct potential new client interviews with genuine empathy and compassion
• Schedule appointments for potential clients
• Take accurate notes during the attorney‑client initial consultation
• Collaborate with our attorneys to complete the initial consultation process
• Assist attorneys with administrative tasks related to opening new cases and maintaining databases
• Follow instructions from the supervising attorney and perform accordingly
• Write emails, transcribe notes, research legal documents, fax, copy, and create spreadsheets (can maintain complex spreadsheets)

Qualifications

• Bilingual (English/Spanish) with full proficiency REQUIRED.
• Minimum 3 years of sales experience required, customer service experience a major plus
• Strong background with performance‑based metrics
• Case Management software experience is a major plus
• Resourceful and motivated to solve issues as they arise
• Proven track record to meet goals and deadlines
• Must be able to work weekends
• Immigration and Criminal Defense experience is strongly preferred.

Salary

$55,000.00 - $68,800.00 per year

Here at The United Firm | La Liga Defensora, APC, we offer medical, dental, and vision insurance. We have a great compensation package including a 401(k) plan. Some perks include catered lunches, complimentary parking, paid time off, and more! Come be apart of our growing firm and its opportunities for your career development. You will learn and develop alongside a team of professionals who aim to excel in the legal industry. Apply now!

The United Firm | La Liga Defensora, APC is an equal employment opportunity employer, and we welcome everyone regardless of their race, color, religion, sex, national origin, age, disability, veteran status or genetics. We are dedicated to providing an inclusive, open, and diverse work environment.