Senior Client Delivery Director

Life Sciences WA; South San Francisco (CA); On-site; USD 180,000 - 220,000; Full time

Benefits offered by this job

Flexible working options

Paid parental leave

Flexible leave entitlements

Wellness programs

Professional development programs

Circle Back Initiative Employer

Job summary

Novotech seeks a Senior Director, Client Delivery to lead client experience management and act as a strategic guardian of the global delivery portfolio. The role ensures health of client relationships and delivery of productized services with transparency and commercial impact.

Responsibilities include client delivery management, portfolio strategy, onboarding, and advocacy. The candidate will lead cross-functional teams, engage with C-suite executives, and drive value-based solutions on a

Qualifications

• 15+ years of clinical research experience in CRO/pharma/biotech.
• At least 5 years in a client-facing leadership role.
• Proven track record of managing high-value multinational trial portfolios.
• Experience engaging with C-suite executives.
• Knowledge of global regulatory landscape and site practices.

Responsibilities

• Client Delivery Management
• Commercial Support and Client Portfolio Strategy
• Client Onboarding and Relationship Lifecycle Management
• Client Advocacy and Customer Satisfaction Excellence
• Cross-Functional Collaboration

Skills

Client leadership

Portfolio management

Regulatory knowledge

Data analytics

Escalation management

Cross-functional leadership

Executive advisory

Job description

The Senior Director, Client Delivery leads client experience management and is a strategic guardian of the global delivery portfolio. The role is responsible for the systemic health of client relationships, transforming the ‘voice of the customer’ into actional operational excellence. This role ensures that Novotech’s productized service offerings are delivered with consistency, transparency, and high commercial impact.

Responsibilities

• Client Delivery Management
• Commercial Support and Client Portfolio Strategy
• Client Onboarding and Relationship Lifecycle Management
• Client Advocacy and Customer Satisfaction Excellence
• Cross-Functional Collaboration

Experience and Qualifications

• 15+ years of clinical research experience in the CRO, pharmaceuticals, or biotech industry with at least 5 years in a client-facing leadership role.
• Proven track record of managing high-value, multi-national clinical trial portfolios with expertise in risk mitigation and project recovery.
• Comprehensive knowledge of the global regulatory landscape, guidelines, and site practices.
• Strong ability to leverage global clinical trial systems, processes, and data analytics.
• Advanced proficiency in managing client escalations and negotiating value-based solutions.
• Strong ability to lead cross-functional, matrixed teams across different regions and functions.
• Capability to engage, influence, and act as a trusted advisor to client C-suite executives
• The individual will have experience working at a Director/Senior Director level to be successful

Salary Band – Senior Director Client Delivery: $180,000 to $220,000 USD – Salary offered will be based on candidates experience level.

Novotech is proud to offer a great workplace. We are committed to being an employer of choice for gender equality and providing an inclusive work environment where everyone is treated fairly and with respect.

Our team members are passionate about what we do, but we understand work is only one of the things that is important to them. We support our team members with flexible working options, paid parental leave for both parents, flexible leave entitlements, wellness programs and ongoing development programs.

We are looking for people who are passionate about working clinical research and biotech, including people who identify as LGBTIQ+, have a disability or have caring responsibilities.

We are a Circle Back Initiative Employer and commit to respond to every application. We look forward to talking to you about working at Novotech.

About Us

Novotech is a global full-service clinical Contract Research Organization (CRO).

At Novotech, ambition meets opportunity. As a globally recognized leader in clinical research and scientific advisory services, we are proud to combine our position at the forefront of the industry with an award-winning workplace culture that values ambition, innovation, and growth. Named Employer of Choice, Great Place to Work and Employer of Choice for Gender Equality (EOCGE), we are committed to fostering an environment that reflects the life-changing work we do.

Since 1997, we have expanded our global footprint, now with 30+ offices across Asia-Pacific, the United States, and Europe. This growing network unites professionals from diverse backgrounds and disciplines to advance therapies that improve patient outcomes worldwide.

At Novotech, our employees are at the heart of our success. By offering trust, flexibility, and autonomy through programs like NovoLife, our flexible benefits framework, we empower team members to create an effective work-life balance that delivers professional satisfaction and maximum results for clients.

With access to mentorship opportunities, professional development programs, and a dynamic community, Novotech offers a platform for driven individuals to achieve personal growth while shaping the future of healthcare. Join us to be a part of a team that values your contributions and supports your ambition to make a global impact.

About the Team

At Novotech we have advanced therapeutic and regulatory expertise, the ability to execute across markets and a client-centric service model,so that our clients get a trusted, long-term partner and an accelerated path to bring their life-changing advances to market. This gives our employees the opportunity to develop their careers by joining a diverse and supportive global organization with a collaborative culture, whilst working with clients on the cutting-edge of life sciences. At Novotech you will work alongside empowered teams with a shared commitment to success.

• Strategic vs transactional mindset.

At Novotech we have advanced therapeutic and regulatory expertise, the ability to execute across markets and a client-centric service model,so that our clients get a trusted, long-term partner and an accelerated path to bring their life-changing advances to market. This gives our employees the opportunity to develop their careers by joining a diverse and supportive global organization with a collaborative culture, whilst working with clients on the cutting-edge of life sciences. At Novotech you will work alongside empowered teams with a shared commitment to success.

• Strategic vs transactional mindset.

• Ability to gain insights and make proactive decisions quickly.

• Culture that fosters partnership and collaboration, where every voice is heard and valued.

• Ongoing support from senior stakeholders and leadership team.

Job Info

• Job Identification 3728
• Job Schedule Full time
• Locations 400 Oyster Point Boulevard, Suite 401, South San Francisco, CA, 94080, US