Senior Client Architect (Remote in US)

Resultant; Oregon; Ibrido; USD 140.000 - 200.000; Tempo pieno

Vantaggi offerti da questo lavoro

Unlimited vacation

401k contributions

Career development opportunities

Descrizione del lavoro

Resultant in the United States seeks a senior technology leader for its MS_Client Success Team. You will own client environments, develop multi-year roadmaps, and coordinate with delivery teams to implement recommendations across mid-market and enterprise clients.

You will lead high-priority incident responses, perform root cause analysis, and serve as a technical lead in client reporting and meetings. The role requires mentoring engineers, maintaining documentation, and driving process

Competenze

• 10+ years of experience in client-facing technology leadership, systems engineering, or enterprise architecture within IT Managed Services or technology consulting.
• Demonstrates expertise across multiple technology domains and can design, lead, and troubleshoot complex solutions.
• Has worked directly with clients and internal stakeholders to support delivery, proposals, and strategy.
• Understands business impacts of technical decisions and can clearly communicate these with clients.
• Has experience leading high-severity incident responses, root cause analysis, and problem management.
• Is highly organized, detail-oriented, and passionate about driving both client success and internal process improvements.
• Thrives in a collaborative, fast-paced environment and is comfortable mentoring others and providing feedback.
• Possesses excellent written and verbal communication skills and can tailor technical language to client needs.

Mansioni

• Own the client's technical environment and ensure alignment with business goals and industry regulations.
• Develop multi-year technology roadmaps and gap assessment for Mid-Market and Enterprise clients; coordinate with delivery teams.
• Lead and coordinate resolution of high-priority incidents, including RCA and problem management.
• Act as the technical lead in internal and external meetings, assessments, and client reporting.
• Mentor and advise engineers and delivery teams to foster technical growth.
• Maintain and improve accuracy of client documentation, architecture, inventory, and monitoring.
• Drive innovation through design, QA, and advocacy for tool/process improvements.
• Partner with Client Success Managers to scope projects, gather requirements, and support contract reviews.
• Facilitate performance management, recruiting, and training initiatives for technical staff.
• Oversee patching, antivirus, backup, and monitoring to keep client systems secure and efficient.

Conoscenze

Client leadership

Technical leadership

Incident management

Stakeholder communication

Mentoring

Documentation

Problem solving

Travel willingness

Formazione

Bachelor's in CS/Engineering/Information Systems

Azure/AWS/Microsoft/ITIL certifications

Strumenti

Azure

Office 365

AWS

Cisco

Fortinet

Barracuda

Windows Server

Active Directory

Descrizione del lavoro

Company DescriptionResultant is an outcomes-focused consulting firm committed to helping clients make technology a strategic asset and use data to guide better decisions. But we're not just data and tech experts; we are problem solvers and industry experts who work alongside our clients to help them achieve their mission.We don't solve problems for our clients. We solve problems with them.We take the time to deeply understand goals and roadblocks to drive toward outcomes that serve organizations, people, and communities. Through outcomes driven by data analytics, technology solutions, digital transformation, and beyond, our team works with clients in both the public and private sectors to solve their most complex challenges. We start by learning as much as we can about who they are, how they work, and what they're striving for so we can feel their problems as our own. Partnering with our clients means their desired outcomes are always top of mind, their challenges and strengths guiding our efforts. We build client-focused relationships before we build unique solutions that blaze past expectations.Originally founded in Indianapolis in 2008, Resultant now employs more than 450 team members who operate remotely and from offices and hubs around the United States including Indianapolis, IN; Fort Wayne, IN; Denver, CO; Atlanta, GA; and Dallas, TX.We're Resultant. Clients partner with us to see a difference. People join us to make one.

Job Description

• Own the client's technical environment and ensure alignment with business goals and industry regulations
• Develop multi-year technology roadmaps and gap assessment for organizations in the Mid-Market and Enterprise sectors. Work with our clients and our delivery teams to deliver upon recommendations
• Lead and coordinate resolution of high-priority incidents, including ownership of root cause analysis (RCA) and problem management
• Act as the technical lead in internal and external meetings, assessments, and client reporting
• Serve as a mentor and advisor to engineers and delivery teams, fostering continuous technical growth
• Maintain and improve the accuracy of client technical documentation, architecture, inventory, and monitoring
• Drive innovation through solution design, technical QA, and advocacy for tool and process improvement
• Partner with Client Success Managers to scope projects, gather technical requirements, and support contract reviews
• Facilitate performance management, recruiting efforts, and training initiatives for technical staff
• Maintain oversight of patching, antivirus, backup, and monitoring systems to ensure client systems are protected and efficient

Qualifications

• Has 10+ years of experience in client-facing technology leadership, systems engineering, or enterprise architecture within the IT Managed Services (strongly preferred) or technology consulting industry
• Demonstrates expertise across multiple technology domains and can design, lead, and troubleshoot complex solutions
• Has worked directly with clients and internal stakeholders to support delivery, proposals, and strategy
• Understands business impacts of technical decisions and can clearly communicate these with clients
• Has experience leading high-severity incident responses, root cause analysis, and problem management
• Is highly organized, detail-oriented, and passionate about driving both client success and internal process improvements
• Thrives in a collaborative, fast-paced environment and is comfortable mentoring others and providing feedback
• Possesses excellent written and verbal communication skills and can tailor technical language to client needs

Some of the skills we are expecting are:

• Strong analytical skills and a demonstrated ability to troubleshoot problems
• Excellent communication and customer service skills, both written and oral
• Ability to explain just about anything technical to anyone, regardless of their background
• Ability to context switch and balance multiple clients and priorities through good communication and strong task management and prioritization
• Experience working in a dynamic IT environment
• Ability to develop and maintain Standard Operating Procedures (SOP)
• Experience creating documentation and reports using MS Word, Excel and PowerPoint, working
• Can communicate with hardware and software vendors for maintenance/repair/upgrade/license management
• Experience solutioning and presenting proposals for new business
• Must be willing to travel as needed (approximately 10% of the time)
• Must be legally authorized to work in the United States for any employer without sponsorship

Some of the technical skills we are expecting:

• Servers: Active Directory, Domain, SSL Certificate, Backups, Antivirus
• Cloud: Azure, Office 365, AWS, Google
• Network: Firewalls, Switches, Wireless, Voice, DHCP, TCP/IP, DNS, Routing
• Applications and Products: Office 365, Common Line of Business Apps, Barracuda, Fortinet, Cisco, HP
• Hands-on technical experience with Windows Server operating systems, anti-virus and antispam products, identity management solutions, Server Virtualization, and Group Policy

Education

• Bachelor's degree (preferably in Computer Science, Engineering, Information Systems) or related field experience required
• Relevant industry certifications (e.g., Azure, AWS, Cisco, Microsoft, ITIL) strongly preferred

Additional Information

What you should know about Resultant:

• Rezzers are humble, hungry, and smart. We solve big problems, serve lots of clients, and are entirely committed to delivering transformative outcomes.
• Rezzers are team players, deeply dedicated to the mission of the organization and to helping everyone around us be successful.
• Resultant compensates well, rewarding performance that delivers positive outcomes for our clients and ensuring incentives are aligned to achieve our goals.
• Resultant leaders work hard, serving as a shining example of what it means to be a great Rezzer. They are servant leaders, helping their team to be successful in all possible ways.
• We have a great benefits package including unlimited vacation, significant 401k contributions, and several opportunities to develop yourself.
• We pride ourselves in having the best talent in the industry and hope that you're up for the challenge!

What our team members say about us…

• "I love our true empathy and concern for our clients, it's very rare and appreciated. It is a pleasure to be a part of an organization like Resultant."
• "I learn something new every single day, and I feel like I'm a part of building an organization that has legs. I appreciate that I'm consistently humbled by the talent and caliber of our team."
• "The culture of the company is amazing, and the climate of my team is great. The benefits that employees are offered are better than competitors, and the one-on-one presence that my team lead gives is extremely beneficial to me."

All qualified applicants will receive consideration for employment without regard to age, color, sex, disability, national origin, race, religion, or veteran status.Equal Opportunity Employer

Department: MS_Client Success TeamBusiness Unit: Managed Services