Senior Clerk

City of Davenport; Davenport (IA); On-site; USD 57,859,000 - 61,441,000; Full time

Benefits offered by this job

Retirement plan

457 Deferred Compensation

Paid holidays

Life Insurance

Long Term Disability Insurance

Tuition Reimbursement

Employee Assistance Program

Job summary

The City of Davenport is seeking a clerical staff member in Davenport, IA. The position performs a wide range of office duties, greets visitors, processes requests, and supports city services using MS Office and city software.

Requirements include a high school diploma or GED and at least two years of diversified clerical experience. Training and advancement opportunities are available within the department.

Qualifications

• High School diploma or GED equivalent.
• Two (2) years of diversified office clerical work or an equivalent combination of training and experience.

Responsibilities

• Answering telephone heavily and routing calls; entering requests into the customer service system.
• Greets and directs visitors and handles routine inquiries.
• Performs clerical tasks and compiles routine office correspondence according to policies.

Skills

Customer service

Data entry

Office software

Education

High School diploma or GED

Tools

Microsoft Office

Work order management software

Job description

Starting hourly rate | $20.59 6 Months | $21.06

The City of Davenport offers a comprehensive benefit package. The cost for a family plan for medical, dental, vision and prescription is only $98.61 per month for 2026 and starts on first day of employment.

The City also offers the following benefits (subject to change):

• Iowa Public Employee’s Retirement Pension plan


• 457 Deferred Compensation – The City will contribute 2.75% of the employee’s income to his/her 457 account if the employee contributes at least 1% (applicable to AFSCME)


• 13 paid holidays


• Life Insurance


• Long Term Disability Insurance


• Tuition Reimbursement


• Employee Assistance Program

Performs clerical duties of considerable difficulty under precedents; composes routine office correspondence in accordance with established policies and procedures; listens to complaints and advises inquirers of department policies and procedures; computes and collects fees and deposits; tracks citizens requests and follows up on City work complete using the current work order management and customer service software.

May be assigned to work in other Divisions within the Department.

May answer the telephone extensively, handle routine calls, route calls or enter requests into a Customer Service System.

Receives, greets and directs visitors.

Performs complex work involving the use of computer applications.

Designs and organizes forms, reports, highly detailed statistical summaries, large volumes of detailed contracts and material specifications using Microsoft Office products.

Organize and maintain a variety of files and records alphabetically, chronologically or numerically; utilizes a knowledge of system parameters and attention to procedural and functional details to classify, up-date and file reports, literature, correspondence, surveys, records of activity, etc.

Posts data, figures and statistics from various sources to update records in software with appropriate training; able to compute totals manually or using spreadsheet; itemizes variances in activities; prepares periodic reports to summarize activities; records and posts payroll data and personnel records.

Supports and performs the distribution process of communication to citizens and customers.

Operates a variety of office machines in the performance of complex or technical work.

May record or take minutes of meetings.

May assist in the training process for new employees.

High School diploma or GED equivalent.

Two (2) years of diversified office clerical work or an equivalent combination of training and experience which provides the knowledge, skills and abilities necessary to perform the required work in this position.

Must possess a valid driver’s license and maintain throughout duration of employment.

Must pass a background check as prescribed by the City of Davenport.

Must reside in Iowa or Illinois within two (2) years of hire and maintain residency throughout the duration of employment.

Considerable Knowledge of:

• Using a multi-line phone system, if applicable;


• Accessing, inputting and retrieving information from a computer;


• English grammar, spelling and basic arithmetic.

Good Knowledge of:

• Modern office practices and procedures.


• Microsoft Office Suite including Word, Excel, Outlook and PowerPoint

Considerable skill in:

• Customer service;


• Following oral and written instructions;


• Establishing and maintaining effective working relationships with associates and the public.

Working Skill in:

• Operation of office machines and equipment including copier, printer, scanner and facsimile;


• Learning different applications for data entry and retrieval in current work order management and customer service software with appropriate training.