Senior Claims Specialist, TPA Liability

AXA XL; New York (NY); On-site; USD 117,000 - 184,000; Full time

Job summary

AXA XL, the P&C and specialty risk division of AXA, seeks a seasoned Claims Manager to oversee high-value liability claims across the United States. You will coordinate coverage referrals, supervise TPA activity, and drive improvements in claim outcomes.

This role requires multi-jurisdictional experience, strong leadership, and excellent negotiation and communication skills. You will partner with regional practice leads, claim legal, and clients to align strategies and manage external

Qualifications

• Advanced claim handling experience with high-value/complex claims.
• Expertise in coverage and compliance issues.
• Experience across multiple US jurisdictions.
• Leadership with ability to coach and influence external relationships.
• Strong communication and negotiation skills.

Responsibilities

• Actively manage a caseload of high-value liability claims across the United States.
• Coordinate coverage referrals and compliance with TPAs and internal teams.
• Oversee TPAs in major claim handling phases: coverage, investigation, evaluation, reserving, recovery, resolution.
• Provide guidance to TPA adjusters on all claim phases and outcomes.
• Collaborate with partners to align claim strategy and optimize outcomes.
• Engage internal claim resources to mitigate claim expense and improve results.
• Perform Claim Account Management and participate in TPA audits.
• Share claim experience, trends, and metrics with stakeholders.

Skills

Advanced claim handling

Multi-jurisdictional US experience

Leadership

Negotiation

Communication

Collaboration

Job description

Our Claims team sets us apart. Our experienced Claims professionals use their specialized expertise to handle even the most complex claims seamlessly. How do you make a good thing better? You focus on excellence and creating a culture of continuous improvement. You create an environment that fosters collaboration, customer service and colleague development. You build a team of passionate and innovative claims experts who see success as a reason to roll up their sleeves and drive for improvement.

What You’ll Be DOING

What will your essential responsibilities include?

• Active management of caseload of high-value liability claims venue throughout the United States for assigned clients in our US Risk Management, Construction, Programs and other supported business units.
• Effectively coordinate coverage referrals and compliance related issues with Third Party Administrators (TPAs), Claim Management and our Compliance Department.
• Conduct claims handling and oversight of TPAs in accordance with AXA XL best practices in the major phases of claim handling including coverage, investigation, evaluation, reserving, recovery, and resolution.
• Provide oversight, guidance and direction to TPA claim adjusters on all major phases of claim handling including coverage, investigation, evaluation/reserving, recovery, and resolution.
• Collaborate with business partners, as appropriate, on claim management and strategy to help deliver the most optimal outcome and ensure, to the extent possible, that we are in alignment on our evaluation of the exposure and strategy to resolve.
• Collaborate and consult with internal claim resources such as regional practice leaders and claim legal to ensure the most optimal outcome and mitigate claim expense.
• Perform Claim Account Management for assigned clients to communicate claim issues and results, participate in the TPA audit process, and collaborate on technical and service issues relating to the TPA performance and the client.
• Collaborate proactively with internal and external stakeholders regarding claim experience, results, and trends (e.g. actuarial, reinsurance, credit risk and underwriting).
• Provide input into the development of key metrics to support Claim Audits and assist in the coordination and retention of external counsel, as needed.

You will report to the Claims Manager – TPA Liability.

What You Will BRING

We’re looking for someone who has these abilities and skills:

• Advanced claim handling experience involving high value/complex claim management and litigation management.
• Defined expertise in managing coverage and compliance related issues.
• Multi-jurisdictional (U.S.) experience.
• Demonstrated expertise in designated line(s) of business: Automobile, Construction, and General Liability.
• Experience managing claims in an unbundled insurance model.
• Experience with NY Labor Law desired.
• Overall knowledge of worker’s compensation, employers' liability desired, but not required
• Leadership: Demonstrates managerial courage and ability to influence actions of external relationships. Coaches, sets expectations, evaluates and holds people accountable for delivering.
• Effective communication and negotiation skills: Excellent verbal and written communication, and negotiation skills.
• Effective organizational and time management skills.
• Strategic thinking: Exhibit ownership to look for ways to continuously improve internal processes as it relates to improving claim outcomes and managing the performance of external relationships.
• Effective teamwork/collaboration skills in order to effectively collaborative with Regional Practice Leads, Claim Legal, TPA and clients to produce desired outcomes, as well as with other internal and external stakeholders such as, brokers, actuarial, reinsurance and business partners to communicate regarding claim results, experience and trends.

Who WE are

AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don’t just provide re/insurance, we reinvent it.

How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business − property, casualty, professional, financial lines and specialty.

With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.

Learn more at axaxl.com

What we OFFER

Inclusion

AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic. At AXA XL, we know that an inclusive culture and enables business growth and is critical to our success. That’s why we have made a strategic commitment to attract, develop, advance and retain the most inclusive workforce possible, and create a culture where everyone can bring their full selves to work and reach their highest potential. It’s about helping one another — and our business — to move forward and succeed.

• Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe.
• Robust support for Flexible Working Arrangements
• Enhanced family-friendly leave benefits
• Named to the Diversity Best Practices Index
• Signatory to the UK Women in Finance Charter

Learn more at Inclusion & Diversity at AXA XL | AXA XL. AXA XL is an Equal Opportunity Employer.

Total Rewards

AXA XL’s Reward program is designed to take care of what matters most to you, covering the full picture of your health, wellbeing, lifestyle and financial security. It provides enterprising compensation and personalized, inclusive benefits that evolve as you do.

We’re committed to rewarding your contribution for the long term, so you can be your best self today and look forward to the future with confidence.

Sustainability

At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 2023-26 Sustainability strategy, called “Roots of resilience”, focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations.

Our Pillars

• Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society – are essential to our future. We’re committed to protecting and restoring nature – from mangrove forests to the bees in our backyard – by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans.
• Addressing climate change: The effects of a changing climate are far-reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions.
• Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We’re training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting.
• AXA Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL’s “Hearts in Action” programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day – the Global Day of Giving.

For more information, please see Sustainability at AXA XL.

The U.S. base salary range for this position is USD 117,000-184,400.

Actual pay will be determined based upon the individual’s skills, experience and location. We strive for market alignment and internal equity with our colleagues’ pay.

At AXA XL, we know how important physical, mental, and financial health are to our employees, which is why we are proud to offer benefits such as an enterprising retirement savings plan, health and wellness programs, and many other benefits. We also believe in fostering our colleagues' development and offer a wide range of learning opportunities for colleagues to hone their professional skills and to position themselves for the next step of their careers. For more details about AXA XL’s benefits offerings, please visit US Benefits at a Glance 2026.