Senior Claims Specialist - Cyber/MPL/Media

AXIS (AXIS Capital); Chicago (IL); Hybrid; USD 130,000 - 160,000; Full time

Benefits offered by this job

Medical plans

Retirement plans

Tuition reimbursement

Job summary

AXIS Capital is seeking an experienced claims professional to handle cyber, privacy, and professional liability claims in a hybrid US-based role. You will analyze exposure, set reserves, validate coverage, and coordinate with insureds, claimants and attorneys to timely resolutions.

The role emphasizes collaboration with underwriters, documentation accuracy, and compliance with evolving legal frameworks, with a focus on delivering premier claim service across multiple jurisdictions.

Qualifications

• Bachelor’s degree or equivalent; JD is a plus.
• Claims adjusting license required; valid licenses in needed states.
• 4–8 years of claims adjusting experience required.
• Experience with cyber, privacy liability and media liability claims.
• Comfort with remote work and virtual platforms.
• Strong written and verbal communication skills.

Responsibilities

• Analyze claim exposure and pursue claims to conclusion.
• Set accurate claim reserves and escalate as needed.
• Validate coverage by reviewing policy wordings.
• Prepare coverage positions for Claim Manager.
• Collaborate with insureds, claimants, attorneys and brokers.
• Document file notes and manage electronic documents.
• Develop knowledge of applicable legal frameworks.
• Monitor and investigate assigned claims and develop strategy.
• Attend mediations, arbitrations, and meetings.
• Validate indemnity and fee payments; manage bordereaux and ISO reporting.
• Ensure file setup with proper coding and CAT/Event Codes.

Skills

Cyber claims

Claims adjusting

Professional liability

Communication skills

Remote work familiarity

Education

Bachelor’s degree or equivalent

JD a plus

Tools

Excel

PowerPoint

SharePoint

Word

OneNote

Job description

This is your opportunity to join AXIS Capital – a trusted global provider of specialty lines insurance and reinsurance. We stand apart for our outstanding client service, intelligent risk taking and superior risk adjusted returns for our shareholders. We also proudly maintain an entrepreneurial, disciplined and ethical corporate culture. As a member of AXIS, you join a team that is among the best in the industry.

At AXIS, we believe that we are only as strong as our people. We strive to create an inclusive and welcoming culture where employees of all backgrounds and from all walks of life feel comfortable and empowered to be themselves. This means that we bring our whole selves to work.

All qualified applicants will receive consideration for employment without regard to any protected characteristic, including age, color, disability, ethnicity, gender identity, marital status, national origin, pregnancy, race, religion, sex, sexual orientation, veteran status, or any basis prohibited by the laws that govern its operations.

All qualified applicants will receive consideration for employment without regard to race, color, religion or creed, sex, pregnancy, sexual orientation, gender identity or expression, national origin or ancestry, citizenship, physical or mental disability, age, marital status, civil union status, family or parental status, or any other characteristic protected by law. Accommodation is available upon request for candidates taking part in the selection process.

Please note this role requires hybrid work, with in office attendance 3 days a week. The role can be based in any of these Axis office locations: NYC, Short Hills - NJ, Red Bank – NJ, Princeton – NJ, Alpharetta, Stamford - CT, or Chicago.

• Exercises critical thinking, proper judgment and decision making in a best practices claim environment to promptly analyze the claim exposure, determine the proper course of action, and pursue claims to conclusion.
• Set accurate and timely claim reserves and make referrals to senior members of the team where necessary.
• Obtain relevant policies, review policy wordings to validate coverage for claims and elevate any issues arising.
• Prepare coverage positions to be reviewed and approved by Claim Manager.
• Work closely with Insureds, Claimants, attorneys and brokers ensuring a premier and best practices claim service is maintained, escalating issues as appropriate.
• Documents claim file notes, stores electronic documents, documents claim details in an effective and timely manner.
• Develop a working knowledge of the legal frameworks and claims handling practices relevant to the jurisdictions in which the claims arise.
• Monitor and investigate assigned claims and develop resolution strategy.
• Attend mediation, arbitration and other claim meetings as needed.
• Participate in presentations and discussions with Underwriters.
• Additional responsibilities for this role include validation of indemnity and fee payments, ensuring these are processed accurately and promptly, including monitoring and processing of claims bordereaux and ISO searches and reporting.
• Ensure file set up accurately with proper coding, LOB, Danger Signal and CAT/Event Codes.

REQUIRED EDUCATION/TRAINING & EXPERIENCE:

• Bachelor’s degree or equivalent; JD a plus.
• Claims adjuster license required; valid adjusting licenses in required states and additional states as needed.
• Minimum Of 4-8 Years Claim Adjusting Experience Required.
• Experience handling cyber primary and excess claims, including first party and third-party privacy liability claims, and media liability claims. Experience handling technology errors and omissions and miscellaneous professional liability is a plus.
• Attain expert comfort level in remote and work from home virtual working practices and platforms.
• Excellent written and verbal communication skills, to liaise with numerous customers, both internal and external.
• Solid understanding of individual and group performance metrics and KPIs.
• Experience with Excel, Word, PowerPoint, OneNote and SharePoint a plus.
• Availability for occasional travel.
• Team player who has a positive outlook and is flexible, organized, efficient and timely.

For this position, we currently expect to offer a base salary in the range of $130,000 - $160,000.

The specific salary offer will be based on an assessment of a variety of factors including the experience of the successful candidate and their work location.

For this position, we currently expect to offer a base salary in the range of X to Y (NY), [X to Y (GA), X to Y (CA)]. Your salary offer will be based on an assessment of a variety of factors including your specific experience and work location.

In addition, you will be offered competitive target incentive compensation, with awards based on overall corporate and individual performance. On top of this, you will be eligible for a comprehensive and competitive benefits package which includes medical plans for you and your family, health and wellness programs, retirement plans, tuition reimbursement, paid vacation, and much more.

Where this role is based in the United States of America, this role is [Exempt/Non-Exempt] for FLSA purposes.

This posting is for an existing vacancy.