Senior Claims Representative - REMOTE

Ryder System, Inc.; Jackson (MS); Remote; USD 75,000 - 80,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Paid time off

Job summary

Ryder System, Inc. seeks a Senior Claims Representative to handle complex and mid-to-high exposure bodily injury and property damage claims under Ryder's liability program.

You will investigate, adjust, and direct defense counsel, adjusters, and other vendors while coordinating with field operations and legal teams. The role requires strong negotiation, regulatory knowledge, and excellent written communication to ensure accurate reserves and timely reporting.

Qualifications

• Bachelor's degree in a related field required.
• Five (5) years or more experience in Casualty Claims required.
• Adjuster License(s) are a plus.

Responsibilities

• Investigates and adjusts claims, and directs defense counsel, independent adjusters, experts, and vendors in claims-handling processes.
• Supervises outside vendors for investigations, cost containment, expert witnesses, and litigation management.
• Alerts Claims Manager to changes in laws that could impact Ryder's Liability program.
• Assists Claims Manager in identifying exposures and recommends solutions.
• Interacts with field management, legal counsel, safety managers, customers, insurance carriers, and third party claimants.
• Interacts with Law Department on significant cases and updates field operations personnel on claims status.
• Recommends reserves and ensures reserves reflect probable ultimate payout.
• Completes detailed internal reports.
• Interacts with primary/excess carriers and reinsurers on file meeting reporting thresholds.

Skills

Claims handling

Customer relationships

Negotiation

Written communication

Regulatory knowledge

Legal terminology

Education

Bachelor's degree in related field

Tools

Adjuster licenses

Job description

Job Description

Summary

The Senior Claims Representative handles complex and mid-to-high exposure bodily injury and property damage claims under Ryder's self-administered liability program. This position investigates and adjusts claims, as well as directs defense counsel, independent adjusters, experts, and other vendors in the claims-handling processes.

Essential Functions

• Investigates and adjusts claims, as well as directs outside defense counsel, independent adjusters, experts, and other vendors in the claim-handling processes.
• Supervises outside vendors retained for investigations, cost containment, expert witnesses, and litigation management to ensure claims are being handled appropriately according to the applicable jurisdiction.
• Alerts the Claims Manager to changes and proposed changes in laws that could impact Ryder s Liability program.
• Assists Claims Manager in the identification of exposures and recommends solutions.
• On-going interaction with field and operations management, legal counsel, safety managers, customers, insurance carriers, and third party claimants.
• Interacts with Law Department on significant cases, and updates field operations personnel on claims status.
• Recommends and sets reserves to ensure the reserves represent the probable ultimate payout based on documented file developments
• Completes detailed and quality internal reports
• Routinely interacts with primary and excess insurance carriers, and re-insurers on file meeting reporting thresholds.

Additional Responsibilities

• Performs other duties as assigned.

Skills and Abilities

• Demonstrated ability to handle mid to high exposure claims
• Ability to build strong customer relationships
• Strong commitment to the principles of customer focus
• Effective interpersonal skills
• Strong verbal and written communication skills
• Comprehensive understanding of all relevant laws and regulations as well as related medical and legal terminology
• Requires strong claim technical skills
• Superior negotiation skills and ability to deal effectively with claimants and plaintiff attorneys

Qualifications

• Bachelor's degree required in a related field
• Five (5) years or more experience in Casualty Claims required
• Adjuster License(s) are a plus

Job Category: Risk Management

Our Culture & Commitment

At Ryder, you’re trusted to make an impact—while enjoying room to grow and having a voice that’s heard. Our culture is built on respect, collaboration, and shared pride in doing great work rooted in innovation and safety.

Your Voice. Your Success. The Future We Build Together.

Compensation Information

The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below:

Pay Type

Salaried

Minimum Pay Range:

75,000.00

Maximum Pay Range:

80,000.00

Benefits Information

• Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.

For more information about benefits, click here (https://ryder.icims.com/icims2/servlet/icims2?module=AppInert&action=download&id=4022345&hashed=256118533) to download the comprehensive benefits summary.

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.

All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Important Note

Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned.

Security Notice for Applicants

Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com/careers .

Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at [e-mail] .