Senior Claims Representative -Bodily Injury

National Interstate Insurance Company; Richfield Township (OH); Hybrid; USD 75,000 - 80,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision coverage

401(k) plan with company match

commuter benefits

Job summary

National Interstate Insurance Company is seeking a Bodily Injury Senior Claims Rep to join our team in Richfield, OH. This role offers hybrid work from the Richfield office four days a week or full-remote options for non-locals, with core in-office days Tuesday–Thursday and one remote day as needed.

Expect leadership in complex claim handling and negotiations. The position requires a Bachelor's degree in Business Administration, Risk Management and Insurance, Finance, or related field, plus

Qualifications

• 5+ years of property and casualty claims handling.
• Bachelor's Degree in Business Administration, Risk Management and Insurance, Finance, or related field.
• Progress toward a professional designation (e.g., AIC) preferred.
• Strong analytical, negotiation, and communication skills.

Responsibilities

• Manages an inventory of claims to evaluate compensability/liability.
• Plans and conducts claim investigations to confirm coverage and determine liability, compensability and damages.
• Determines and negotiates settlements within prescribed authority; may attend arbitrations, mediations, depositions, or trials.
• Conveys complex information regarding coverage and settlements to insureds, claimants, and external partners.
• Authorizes payments within authority limits and ensures timely payments.
• Maintains accurate and detailed claim files, including correspondence and settlement agreements.
• Performs other duties as assigned.

Skills

Claims handling

Negotiation

Analytical thinking

Communication

Leadership

Investigations

Policy knowledge

Education

Bachelor's degree in Business Administration, Risk Management and Insurance, Finance, or related field

Job description

National Interstate is a member of Great American Insurance Group. As one of the leading commercial transportation insurers in the nation, we offer risk financing solutions in all 50 states tailored to meet the needs of a wide variety of transportation classes. Our offerings include traditional insurance and innovative alternative risk transfer (ART) programs, including more than a dozen group captive programs catering to niche wheels markets. We are proud to be a multiple Northcoast 99 winner and Cleveland Plain Dealer Top Workplace in Northeast Ohio. It is because of our talented and dedicated team that we are able to live out our company values of integrity, transparency, fairness, accountability, empowerment and collaboration with each transaction we make. If you are ready to join an engaging and driven team such as ours, we would love to hear from you!

At Great American, we value and recognize the benefits derived when people with different backgrounds and experiences work together to achieve business results. Our goal is to create a workplace where all employees feel included, empowered, and enabled to perform at their best.

This position is not eligible for employment visa sponsorship. Applicants must be authorized to work in the United States without the need for current or future sponsorship.

Since 1989, National Interstate has specialized in serving the insurance needs of the wheels-based transportation industry. Our steadfast focus on developing niche expertise in product design, loss control and claim services has made National Interstate one of the most respected names in commercial transportation insurance today.

https://natl.com/

National Interstate is looking for a Bodily Injury Senior Claims Rep to join their team. This individual will either work hybrid from the Richfield, OH office 4 days per week or work fully remote from the USA ,if not local to the office.

National Interstate’s culture is built on connection, shared learning, and strong relationships. To support this, employees in this role are expected to be on-site four days a week, with the flexibility to work one day remotely. Core in‑office days are Tuesday–Thursday, with the fourth day determined by business needs.

Essential Job Functions And Responsibilities

• Manages an inventory of claims to evaluate compensability/liability.
• Plans and conducts claim investigations to confirm coverage and to determine liability, compensability and damages.
• Determines and negotiates appropriate claim settlements/reserves within prescribed authority. May attend arbitrations, mediations, depositions, or trials.
• Conveys moderately complex information regarding coverage and settlements to insureds, claimants, and external partners.
• Authorizes payments in accordance with assigned authority limit and ensures payments are made in a timely manner.
• Maintains accurate and detailed claim files, including all correspondence, reports, and settlement agreements.
• Performs other duties as assigned.

Job Requirements

Education:

Bachelor’s Degree in Business Administration, Risk Management and Insurance, Finance, or a related field or equivalent experience.

Prefer:

Commercial Auto and Litigation

Experience:

Generally, a minimum of 5 years of experience in property and casualty claims handling. Completion of or continuing progress toward a professional designation preferred, such as Associate in Claims (AIC).

Scope of Job/Qualifications:

Works within significant limits and authority on assignments of higher technical complexity and coordination. Demonstrates strong analytical, negotiation, and problem-solving skills. Demonstrates knowledge of insurance policies, coverage, and claims handling procedures. Maintains knowledge of industry laws and regulations. Demonstrates ability to organize and prioritize caseloads, ensuring timely resolution of claims. Excellent interpersonal and communication skills with the ability to build relationships and lead negotiations. Proven ability to handle confidential information with discretion.

This job is non-exempt in California and Washington

Company

NIIC National Interstate Insurance Company

Salary Range

$75,000.00 -$80,000.00

Benefits

We offer competitive benefits packages for full-time and part-time employees*. Full-time employees have access to medical, dental, and vision coverage, wellness plans, parental leave, adoption assistance, and tuition reimbursement. Full-time and eligible part-time employees also enjoy Paid Time Off and paid holidays, a 401(k) plan with company match, an employee stock purchase plan, and commuter benefits. Compensation varies by role, level, and location and is influenced by skills, experience, and business needs. Your recruiter will provide details about benefits and specific compensation ranges during the hiring process. Learn more at <http://www.gaig.com/careers>.

• Excludes seasonal employees and interns.