Senior Claims Customer Care Representative

Amerisure Insurance; Farmington Hills (MI); Hybrid; USD 42,000 - 58,000; Full time

Benefits offered by this job

Competitive base pay

Performance-based incentive pay

Health and welfare benefits

401(k) with profit sharing

Generous paid time off

Job summary

Amerisure Insurance is seeking a Senior Customer Care Representative for a hybrid role requiring 2 days onsite in Farmington Hills, MI. You will manage high-volume customer interactions, set up new losses, and route to the correct claims adjuster while handling medical bill support.

Ideal candidates will have a High School diploma or GED, 4+ years of customer service experience, and proficiency with Microsoft Office. Excellent communication and relationship-building skills are essential.

Qualifications

• High School diploma or GED required.
• 4+ years of high-volume customer service experience.
• Proficient in Microsoft Office Suite.
• Demonstrated ability to build positive relationships within the department and with external customers.
• Strong prioritization and multitasking capabilities.
• Accurate data entry with attention to detail.
• Excellent written and verbal communication skills.

Responsibilities

• Set up new claims for all lines of business from various sources.
• Handle all incoming calls and mail for the claims department.
• Process various requests for claims department support.
• Enter new losses into the claims system and index documents.
• Answer phones to set up new losses, route to the appropriate adjuster, and handle medical bill payments.
• Provide claims processing support including bill payment and state forms.

Skills

High School Diploma or GED

Customer Service (4+ years)

Microsoft Office Suite

Relationship Building

Prioritization & Time Management

Multi-Project Handling

Data Entry Accuracy

Communication Skills

Education

High School diploma or GED

Tools

Microsoft Office Suite

Job description

Amerisure creates exceptional value for its partners, policyholders, and employees. As a property and casualty insurance company, Amerisure’s promise to our partner agencies and policyholders begins with a comprehensive line of insurance products designed to protect businesses, as well as the health and safety of every employee. With an A.M. Best “A” (Excellent) rating, Amerisure serves mid-sized commercial enterprises focused in construction, manufacturing and healthcare. Ranked as one of the top 100 Property & Casualty companies in the United States, we proudly manage nearly $1 Billion of Direct Written Premium and maintain $1.21 billion in surplus. Amerisure is currently recruiting for a Senior Customer Care Representative that can do a 2-day hybrid approach onsite in our Farmington Hills office. The ideal candidate will also possess the following skill set.

Summary Statement

Sets up new claims for all lines of business from various sources. Handles all incoming calls and mail for the claims department from agents, policyholders, claimants, and providers. Processes various types of support requests for claims department.

Essential Tasks/Major Duties

• Enter new losses into the claims system accurately and in accordance with claim guidelines.
• Electronically index documents to claim files.
• Answer phones for claims call center to set up new losses, route to appropriate claims adjuster, and handle medical bills for payment.
• Provide claims processing support to department including bill payment, state forms, and correspondence.
• Acts as a subject matter expert on intake customer service processes procedures.
• Provide support on various claims related projects as assigned.

Knowledge, Skills & Abilities

• High School diploma or GED.
• 4 years high volume customer service experience.
• Proficient computer skills required including Microsoft Office Suite.
• Demonstrated successful ability to build positive relationships and partnerships within department, across the organization and with external customers.
• Demonstrated successful ability to organize and prioritize work to ensure timely deadlines.
• Demonstrated successful ability to work on several projects concurrently.
• Demonstrated successful ability to input data with a high accuracy rating, and strong attention to detail.
• Excellent verbal and written communication skills with the ability to interact with internal and external customers.

Just as we are committed to creating exceptional value for our Partners For Success agencies and policyholders, Amerisure also remains committed to being an employer of choice. We reinforce this commitment by adhering to an Employee Value Proposition that, in part, is provided through a competitive total rewards package. This package includes competitive base pay, performance-based incentive pay, comprehensive health and welfare benefits, a 401(k) savings plan with profit sharing, and generous paid time off programs. We also offer flexible work arrangements to promote work-life balance. Recognized as one of the Best and Brightest Companies to Work For in the Nation and one of Business Insurance magazine’s Best Places to Work in Insurance, we provide a workplace that fosters excellence and professional growth. If you are looking for a collaborative and rewarding career, Amerisure is looking for you.

Amerisure Mutual Insurance Company is an Equal Employment Opportunity employer. Amerisure provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex (to include sexual orientation and gender identity), national origin, age, disability, genetic information, veteran status, or any other protected characteristic under applicable federal, state, or local laws. Amerisure complies with all applicable laws governing nondiscrimination in employment in all locations where the company operates. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Amerisure prohibits harassment or discrimination of any kind and is committed to maintaining a workplace free from unlawful harassment or discrimination. Amerisure prohibits retaliation against anyone who reports discrimination, participates in an investigation, or opposes unlawful practices. Any improper interference with an employee’s ability to perform their job duties may result in disciplinary action, up to and including termination.