Senior Centralized Services Lead

Walgreens; United States; On-site; USD 25,141 - 33,544; Full time

Job summary

Walgreens is seeking a Customer Service Specialist who will lead the resolution of customer inquiries and issues. The ideal candidate will efficiently manage a high volume of inbound and outbound calls while providing information and support.

They will assist in monitoring the work of specialists and facilitate training processes. Qualifications include a High School Diploma and experience in customer service. The position offers a salary range of $18.25 - $24.35 per hour.

Qualifications

• High School Diploma or GED.
• One year experience as a Specialist II.
• Experience in identifying operational issues and recommending strategies.
• Intermediate to advanced PC and Search Engine skills.

Responsibilities

• Resolve intermediate to complex questions or problems with customers.
• Assist in coordination of centralized services specialists.
• Serve as first escalation point for problem resolution.
• Maintain records of contact interactions and complaints.
• Monitors trends and notify supervisors of high priority issues.

Skills

Customer service

Time management

Keyboarding skills

Bilingual (Spanish and English)

Education

High School Diploma or GED

Job description

Walgreens is seeking a Customer Service Specialist who will lead the resolution of customer inquiries and issues. The ideal candidate will efficiently manage a high volume of inbound and outbound calls while providing information and support.

They will assist in monitoring the work of specialists and facilitate training processes. Qualifications include a High School Diploma and experience in customer service. The position offers a salary range of $18.25 - $24.35 per hour.