Senior Catering Sales Manager

Compass Group USA; Baltimore (MD); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Flexible Time Off Plan

Holiday Time Off (varies by site/state

Personal Leave

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Job summary

Levy, a leader in sports and entertainment hospitality, is hiring a Senior Catering Manager to oversee in-house catering facilities and daily operations, coordinating with catering operations and culinary teams to deliver exceptional guest experiences.

You will drive guest satisfaction, secure client bookings, manage budgets and show quality standards, and lead a team to uphold Levy's Heartfelt Hospitality across events and venues.

Qualifications

• 3+ years of experience in a food and beverage operational position.
• Bachelor's degree in hospitality management is preferred.
• High level of computer literacy.
• Passion for hospitality, food, and retail.
• Excellent interpersonal and stakeholder management skills.

Responsibilities

• Oversee in-house catering operations and daily functions.
• Coordinate events with catering operations and culinary teams.
• Ensure services exceed guest expectations and profitability.
• Develop client relationships and secure event bookings.
• Monitor show quality and adherence to Levy standards.

Skills

Food & beverage operations

Hospitality management

Computer literacy

Interpersonal skills

Stakeholder management

Education

Bachelor's degree in hospitality management

Job description

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Other Forms of Compensation: Commission base

Different perspectives make us better. We're committed to creating an equal opportunity and fair treatment environment, where learning and growing together is just part of our every day. An environment where you can be your authentic self.

About Levy

The disruptor in defining the sports and entertainment hospitality experience, Levy is recognized as the market leader and most critically acclaimed hospitality company in its industry. Twice named one of the 10 most innovative companies in sports by Fast Company magazine and one of the top three Best Employers for Diversity in America by Forbes, Levy’s diverse portfolio includes award-winning restaurants; iconic sports and entertainment venues, zoos and cultural institutions, theaters, and convention centers; as well as the Super Bowl, Grammy Awards, US Open Tennis Tournament, Kentucky Derby, and NHL, MLB, NBA, NFL, and MLS All-Star Games.

Job Summary

As the Senior Catering Manager, you will be responsible for in-house catering facilities, managing the daily operations of all catering functions, coordinating all function activities with the catering operations and culinary teams.

• Ensures all catering services exceed guest expectations
• Successfully presents Levy catering services to guests in a manner that exceeds guest expectations and profitability
• Communicates client's needs through timely and detailed written and verbal communications to ensure internal understanding / compliance and external guest's expectation of services
• Has location specific food and wine knowledge
• Initiates contact with clients to secure their food and beverage selections in advance of event dates
• Has strong attention to detail
• Holds team accountable to steps of service to deliver great guest service
• Ensure that team members consistently deliver Heartfelt Hospitality to every guest, every time
• Ensures show quality standards are maintained at all times
• Builds and maintains strong relationships with clients, guests, subcontractors, not-for-profits and Levy team members
• Regularly obtains feedback from clients and guests to improve operations
• Supports and communicates Company initiatives
• Respond and assist in any departmental guest service issues
• Executes all menus, promotions and programs as outlined by the Director of Catering in accordance with Levy standards
• Develops and executes strategic research programs and plans in accordance with Core Signatures
• Thoroughly and accurately uses applicable Levy systems (Purchasing Systems, Point-of-sale, WFM, eReserve and more)
• Achieves daily sales and assigned cost goals
• Achieves assigned budget goals
• Employs good safety and sanitation practices
• Follows and enforces responsible alcohol service policies
• Executes required daily reporting in a timely manner
• Completes required department reports and compiles information at month end closing
• Ensures team members adhere to Levy Company guidelines as stated in team member training manual and employee handbook
• Assures the continual process of revenue development
• Promotes the sale of profitable Levy services
• Prepares account forecasts and analysis of group sales in accordance with Levy Core Signature Guidelines
• Assures the complete billing for client services and receipt of payments in accordance with Levy standards
• Uses all performance management tools to provide guidance and feedback to team
• Promotes a cooperative work climate, maximizing productivity and morale
• Conducts regular scheduled meetings to ensure lines of communication are open between management and team members
• Interviews, hires, trains and develops team members according to Levy guidelines
• Displays a positive attitude towards team members

Job Requirements

• 3+ years of experience in a food and beverage operational position
• Bachelor's degree in hospitality management is preferred
• High level of computer literacy
• Passion for hospitality, food, and retail
• Excellent interpersonal and stakeholder management skills

At Levy, team = family. And we'll always take care of family, learn more about Levy benefits offered.

• Medical
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Flexible Time Off Plan
• Holiday Time Off (varies by site/state)
• Personal Leave
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, for paid time off benefits information.

Levy is a member of Compass Group USA. Compass Group/Levy is an equal opportunity employer. At Compass/Levy, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable acccommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsiblities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.

We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.

Applications are accepted on an ongoing basis.