Senior Casualty Claims Specialist, Attorney Represented - Pacific or Mountain Time Zone

Liberty Mutual Fire Insurance Co.; Chandler (AZ); Hybrid; USD 75,000 - 95,000; Full time

Job summary

Liberty Mutual is hiring a Senior Claims Specialist for the Personal Lines Casualty team. The role focuses on managing attorney-represented auto and homeowner bodily injury claims, with hybrid on-site and remote options based on distance from a Liberty Mutual Claims office.

The position operates on Pacific or Mountain time, requires strong communication, analytical, and negotiation skills, and involves trials, subrogation opportunities, and interaction with policyholders and counsel.

Qualifications

• Strong written and oral communications required.
• Good interpersonal, analytical, investigative, and negotiation skills.
• Customer service experience preferred.
• Bachelor's degree or equivalent experience and 12-18 months of directly related experience.
• Ability to obtain proper licensing as required.
• Applicants residing in WA, CA, or DC are not eligible at this time.

Responsibilities

• Manages, investigates, and resolves claims within prescribed authority levels.
• Investigates coverage, liability, damages, and settlements; refers to SIU as needed.
• Prepares for and attends trials, hearings, and conferences; reports status to Home Office and local management.
• Confers with trial counsel and prepares trial reports.
• Communicates with policyholders, witnesses, and claimants to gather information and advise on action.
• Responds to inquiries and status reports; ensures reserves are adequate.
• Responsible for security of financial processing of claims and files.
• Updates files and provides comprehensive reports; manages outside and in-house counsel billing.
• Training and attendance are mandatory for success.

Skills

Communication skills

Interpersonal skills

Negotiation

Customer service

Education

Bachelor's degree or equivalent experience

Job description

Advance Your Career with Liberty Mutual's Personal Lines Casualty Team!

Our Casualty Attorney Represented team is currently hiring for Senior Claims Specialists to manage attorney represented and litigated auto and homeowner's bodily injury claims. This role will manage, investigate and resolve claims as well as assist in providing prompt and quality service to policyholders for mild to moderate severity and/or complexity claims.

Work Arrangement

Hybrid: Candidates who live within 50 miles of a Liberty Mutual Claims office are expected to work on-site at least two days per month.

Remote: Candidates who live more than 50 miles from a Liberty Mutual Claims office are eligible to work fully remote.

This position operates on a Pacific (PST) or Mountain (MST) time schedule.

Responsibilities:

• Manages, investigates, and resolves claims. Investigates and evaluates coverage, liability, damages, and settles claims within prescribed authority levels.
• Identifies potential suspicious claims and refers to SIU and identifies opportunities for third party subrogation.
• Prepares for and attends trials, hearings and conferences and reports to Home Office and local management on status.
• Confers with trial counsel and prepares trial reports.
• Communicates with policyholders, witnesses, and claimants in order to gather information regarding claims, refers tasks to auxiliary resources as necessary, and advise as to proper course of action.
• Responds to various written and telephone inquiries including status reports.
• Ensures adequacy of reserves.
• Accountable for security of financial processing of claims, as well as security information contained in claims files.
• Updates files and provides comprehensive reports as required.
• Responsible for managing the practices and billing activities of outside and in-house counsel.
• Training is a critical component to your success and that success starts with reliable attendance. Attendance and active engagement during training is mandatory.

Preferred Qualifications:

• 1+ years Personal Lines Third-Party Auto Casualty Experience.
• 1+ years Attorney Represented Experience.
• Experience handling Litigated Third-Party Auto Casualty Claims.
• Experience handling Uninsured and Underinsured Motorist (UM/UIM) Claims.

Qualifications

• Strong written and oral communications skills required.
• Good interpersonal, analytical, investigative, and negotiation skills required.
• Customer service experience preferred.
• Demonstrated competency of legal liability, general insurance policy coverage and State Tort Law.
• The capabilities, skills and knowledge required is normally acquired through a Bachelor's degree or equivalent experience and at least 12-18 months of directly related experience.
• Ability to obtain proper licensing as required.
• Applicants residing in Washington state, California, or the District of Columbia are not eligible at this time.

About Us

Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve. We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://www.libertymutualgroup.com/about-lm/careers/benefits

Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.

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