Senior Case Manager

voalacs; Los Angeles (CA); Hybrid; USD 37,000 - 39,000; Full time

Job summary

Volunteers of America Los Angeles is seeking a Senior Case Manager to mentor the case management team and ensure services meet SSVF client needs. This role blends administrative duties with field outreach and community coordination.

The position requires a Bachelor's in Social Work or related field, at least 3 years of case management experience, and the ability to obtain required clearances. On-site work in Los Angeles, CA with hourly pay.

Qualifications

• Must pass fingerprint clearance and background checks.
• Ability to work with difficult or uncooperative clients.
• DOJ Live Scan required.
• TB test required.
• Flu vaccine (or declination) required.

Responsibilities

• On-site service delivery is mandatory; report to work on-site daily.
• Conduct comprehensive assessments to develop client case plans.
• Monitor and support case managers to ensure service quality and progress.
• Coordinate referrals to VA/community providers and resources.
• Maintain documentation for program eligibility and record-keeping.
• Develop and deliver workshops and participate in outreach events.
• Perform other duties as assigned.

Skills

Interpersonal skills

Mentoring/leadership

Crisis awareness

Documentation

Education

Bachelor’s Degree in Social Work or related field

Completion of VOALA Case Management training

Tools

HMIS navigation

Job description

Career Opportunities with Volunteers of America Los Angeles

A great place to work.

Careers At Volunteers of America Los Angeles

Current job opportunities are posted here as they become available.

Helping Our Most Vulnerable Change Their Life Stories

Volunteers of America is a non‑profit human services organization committed to serving people in need, strengthening families, and building communities. VOA - LA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more at www.voala.org .

PAY RATE: $26.68 - $28.08 Per Hour

BENEFITS: VOALA offers competitive medical, dental, vision and retirement benefits

JOB SUMMARY AND PURPOSE

The Senior Case Manager is the subject matter expert for the case management team. The Senior Case Manager will mentor the team, and, as directed by the Program Coordinator, will arrange, coordinate, monitor, and assure all delivered services by the case management team meet the needs of SSVF clients. This includes assisting case managers in: assessing and reassessing client/household needs, educating on program and community resource opportunities, developing relevant service plans, scheduling appointments, and providing necessary follow-up to ensure service plans are progressing on schedule and needs are adequately being addressed. The position requires a combination of administrative/office duties and field/outreach work.

DUTIES AND RESPONSIBILITIES

• Services for this position must be provided on-site. As a result, the position requires incumbents to report to work on-site each day of active employment.
• Conducts comprehensive screenings and assessments with clients to collect functional, environmental, financial, employment, housing, educational, and health information, as appropriate, to develop a case plan
  • Develops support systems to meet client needs, coordinates and facilitates move-in activities, rental negotiations, and service referrals as required
  • May make home and field visit
• Monitors case managers on a regular basis to determine quality and effectiveness of services provided
  • Conducts crisis intervention as necessary
  • Audit case file on a regular basis for completeness and accuracy
  • Review cases with Program Coordinator and Case Management Team
• Assists case managers by identifying and coordinating a variety of available services necessary for veterans and families to maintain/obtain self-sufficiency and family stabilization
  • Makes referrals to available VA/community providers for therapeutic, social, educational, and medical resources, as appropriate
  • Provides support to case managers, clients and families through ongoing case conferencing, counseling, and advocacy
• Conducts comprehensive file reviews and assessment of data collected to assure all necessary documentation is collected by case managers for program services eligibility purposes
  • Assure all program assets and file documents are maintained and secure for all client records
• Develops, performs, and assists with workshops pertaining to program services that meet client needs
• Participates and assists with outreach events
• Other duties as assigned

ESSENTIAL ABILITY ACKNOWLEDGEMENT

Ability to work and deal with difficult, uncooperative, and potentially aggressive clients as VOALA serves the neediest of the needy in our programs, which may include clients with homelessness, mental illness, substance abuse, recently released from incarceration, and other challenges.

MANDATED REPORTER

As service providers to the underprivileged and vulnerable in our community, all employees are considered Mandated Reporters, and must report any instance of physical or sexual abuse to proper authorities.

Qualifications

REQUIREMENTS:

• Must be able to pass fingerprint clearance, background check, including criminal history, personal references, employment and education verifications
• Ability to work and deal with difficult, uncooperative, and potentially aggressive clients as VOALA serves the neediest of the needy in our programs, which may include clients with homelessness, mental illness, substance abuse, recently released from incarceration, and other challenges.
• DOJ Live Scan
• TB test
• Flu Vaccine (or declination form - for religious purposes only)

EDUCATION:

• Bachelor’s Degree in Social Work or related field or a combination of education and relevant experience (four years’ total).
• Completion of VOALA Case Management training within 6 months of hire.

EXPERIENCE:

• Minimum total 3 years of experience as a case manager

PREFERRED QUALIFICATIONS:

• Master’s Degree (Social Work or related)
• 4 years of experience working with target population
• Experience in supervision or lead role preferred
• HMIS navigation

Volunteers of America is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

This employer participates in E-Verify as required by the federal government and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.