Senior Care Advocate II

AltaMed Health Services; Lynwood (CA); On-site; USD 38,000 - 45,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

403(b) Matching

Flexible Spending Accounts

Commuter Benefits

Career Development

Paid Time Off

Paid CME Days

Malpractice tail coverage

Tuition Reimbursement

Employee Discounts

Referral Bonus

Pet Insurance

Job summary

AltaMed Health Services Corp. is seeking a Senior Care Advocate II in Lynwood to support the PACE IDT, coordinating services and improving participant satisfaction and retention through high-quality customer service.

You will handle inquiries, complaints, and appeals, ensure proper Medi-Cal and Medicare workflows, and assist with disenrollments and on-site satisfaction surveys. Join a team delivering compliant, compassionate care to seniors.

Qualifications

• Bachelor's degree in social work or related health/human services field is required.
• Minimum 2 years of customer service or case management experience, healthcare preferred.
• Knowledge of Medi-Cal, Medicare, and Social Security benefits; including applications and renewals.
• BLS/First Aid certification required.
• Experience in PACE or healthcare settings serving frail/elderly preferred.
• Bilingual: Spanish/English, Chinese/English, or another second language preferred.

Responsibilities

• Coordinate essential PACE services with the IDT and promote participant satisfaction.
• Address participant/family questions, requests, complaints, appeals, and incident reporting.
• Ensure Medi-Cal and Medicare issues are resolved via established workflows.
• Assist with involuntary disenrollments, satisfaction surveys, and center-wide participant experience activities.
• Link participants to community resources and perform case management as needed.
• Collaborate with MSWs and interdisciplinary teams to meet program goals while following regulations.

Skills

Customer service

Case management

Medi-Cal knowledge

Medicare knowledge

BLS/First Aid

Bilingual in Spanish/English/other

Education

Bachelor's degree in social work

Job description

Position Title

Senior Care Advocate II

Location

Lynwood - (3820 Martin Luther King Jr Blvd)

Description

Grow Healthy

If you are as passionate about helping those in need as you are about growing your career, consider AltaMed. At AltaMed, your passion for helping others isn't just welcomed it's nurtured, celebrated, and promoted, allowing you to grow while making a meaningful difference. We don't just serve our communities; we are an integral part of them. By raising the expectations of what a community clinic can deliver, we demonstrate our belief that quality care is for everyone. Our commitment to providing exceptional care, despite any challenges, goes beyond just a job; it's a calling that drives us forward every day.

Job Overview

As a member of the social work department, assist the PACE IDT in coordinating essential PACE services and promote participant satisfaction and retention through consistent, high-quality customer service skills. Lead efforts to support and address participant and family service questions, requests, complaints, appeals, and incident reporting. Ensure Medi-Cal and Medicare issues are effectively addressed via established workflows to promote prompt resolution. Responsibilities also include processing involuntary disenrollments, as well as facilitating on-site satisfaction surveys and actively engaging in other center-wide participant experience activities. Will assist participants and families with linkage and referrals to community resources and perform other case management activities as needed. Works collaboratively with MSWs and the interdisciplinary teams to achieve program and organizational goals while adhering to established state and federal regulations.

Minimum Requirements

• Bachelor's degree in social work or another health or human services field required
• A minimum of 2 years of customer service or case management experience is required, with a preference for experience in the healthcare field.
• Knowledge of Medi-Cal, Medicare, and Social Security benefits is required, including application and renewal requirements, and related forms and documentation.
• BLS/First Aid certificate is required.
• Experience in PACE or other healthcare settings serving the frail or elderly is preferred.
• Bilingual: Spanish/English, Chinese/English, or another second language is strongly preferred.

Compensation

$27.51 - $32.32 hourly

Compensation Disclaimer

Actual salary offers are considered by various factors, including budget, experience, skills, education, licensure and certifications, and other business considerations. The range is subject to change. AltaMed is committed to ensuring a fair and competitive compensation package that reflects the candidate's value and the role's strategic importance within the organization. This role may also qualify for discretionary bonuses or incentives.

Benefits & Career Development

• Medical, Dental and Vision insurance
• 403(b) Retirement savings plans with employer matching contributions
• Flexible Spending Accounts
• Commuter Flexible Spending
• Career Advancement & Development opportunities
• Paid Time Off & Holidays
• Paid CME Days
• Malpractice insurance and tail coverage
• Tuition Reimbursement Program
• Corporate Employee Discounts
• Employee Referral Bonus Program
• Pet Care Insurance

Job Advertisement & Application Compliance Statement

AltaMed Health Services Corp. will consider qualified applicants with criminal history pursuant to the California Fair Chance Act and City of Los Angeles Fair Chance Ordinance for Employers. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if AltaMed Health Service Corp. is concerned about a conviction directly related to the job, you will be given a chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.

Remote Type

In Person

About US

As the nation's largest Federally Qualified Health Center (FQHC), AltaMed is at the forefront of providing affordable, high-quality health care to underserved communities in Los Angeles and Orange Counties. At AltaMed, you will have the opportunity to work with a diverse team of dedicated professionals who are passionate about making a difference and supporting our community of over 400,000 patients.

Learn About AltaMed

Click Here

Equal Opportunity Statement

AltaMed Health Services Corporation is committed to providing equal employment opportunities for all qualified individuals. We strictly prohibit discrimination in employment based on race, color, creed, religion, marital status, sexual orientation, registered domestic partner status, sex, gender, gender identity or expression, ancestry, national origin, age, medical condition, physical or mental disability, military or protected veteran status, pregnancy or perceived pregnancy, childbirth, breastfeeding or related medical conditions, genetic information, or any other characteristic protected by local, state, or federal law, ordinance, or regulation.

We are committed to promoting equality and inclusivity beyond our recruitment and hiring processes. We aim to create a respectful, valued, and inclusive workplace through training, advancement opportunities, and access to resources and support. We focus on fostering a diverse workforce because it enriches our organization and improves our ability to effectively serve our clients and community. We encourage individuals from all backgrounds to apply and join us in our mission to create a positive impact.

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