Senior Care Advocate II

AltaMed Health Services; Chicago (IL); On-site; USD 39,000 - 44,000; Full time

Benefits offered by this job

Medical, Dental & Vision insurance

403(b) Plan

Flexible Spending Accounts

Commuter Flexible Spending

Career Development

Job summary

AltaMed Health Services in Chicago seeks a Social Worker to join the PACE IDT, coordinating essential services and promoting participant satisfaction and retention through high-quality customer service. You'll handle inquiries, complaints, appeals, and incident reporting, and assist with linkage to community resources and case management activities.

Minimum requirements include a Bachelor's in social work or related field, 2 years in customer service or case management, and knowledge of

Qualifications

• Bachelor’s degree in social work or a related field is required.
• Minimum of 2 years of customer service or case management experience in healthcare preferred.
• Knowledge of Medi-Cal, Medicare, and Social Security benefits, including applications and renewals.
• BLS/First Aid certification is required.
• Experience in PACE or healthcare settings serving frail or elderly populations is preferred.
• Bilingual: Spanish/English, Chinese/English, or another second language is strongly preferred.

Responsibilities

• Coordinate essential PACE services and promote participant satisfaction and retention.
• Lead efforts to answer participant/family questions, requests, complaints, appeals, and incident reporting.
• Ensure Medi-Cal and Medicare issues are addressed via established workflows for prompt resolution.
• Process involuntary disenrollments and facilitate on-site satisfaction surveys.
• Assist participants with linkage and referrals to community resources; perform case management activities.
• Collaborate with MSWs and interdisciplinary teams to achieve program goals.

Skills

Customer service

Case management

BLS/First Aid knowledge

Bilingual preferred

Education

Bachelor’s degree in social work or related field

Job description

Grow HealthyIf you are as passionate about helping those in need as you are about growing your career, consider AltaMed. At AltaMed, your passion for helping others isn’t just welcomed – it’s nurtured, celebrated, and promoted, allowing you to grow while making a meaningful difference. We don’t just serve our communities; we are an integral part of them. By raising the expectations of what a community clinic can deliver, we demonstrate our belief that quality care is for everyone. Our commitment to providing exceptional care, despite any challenges, goes beyond just a job; it’s a calling that drives us forward every day.Job OverviewAs a member of the social work department, assist the PACE IDT in coordinating essential PACE services and promote participant satisfaction and retention through consistent, high-quality customer service skills. Lead efforts to support and address participant and family service questions, requests, complaints, appeals, and incident reporting. Ensure Medi-Cal and Medicare issues are effectively addressed via established workflows to promote prompt resolution. Responsibilities also include processing involuntary disenrollments, as well as facilitating on-site satisfaction surveys and actively engaging in other center-wide participant experience activities. Will assist participants and families with linkage and referrals to community resources and perform other case management activities as needed. Works collaboratively with MSWs and the interdisciplinary teams to achieve program and organizational goals while adhering to established state and federal regulations.Minimum RequirementsBachelor’s degree in social work or another health or human services field requiredA minimum of 2 years of customer service or case management experience is required, with a preference for experience in the healthcare field.Knowledge of Medi-Cal, Medicare, and Social Security benefits is required, including application and renewal requirements, and related forms and documentation.BLS/First Aid certificate is required.Experience in PACE or other healthcare settings serving the frail or elderly is preferred.Bilingual: Spanish/English, Chinese/English, or another second language is strongly preferred.Compensation$27.51 - $32.32 hourlyCompensation DisclaimerActual salary offers are considered by various factors, including budget, experience, skills, education, licensure and certifications, and other business considerations. The range is subject to change. AltaMed is committed to ensuring a fair and competitive compensation package that reflects the candidate's value and the role's strategic importance within the organization. This role may also qualify for discretionary bonuses or incentives.Benefits & Career DevelopmentMedical, Dental and Vision insurance403(b) Retirement savings plans with employer matching contributionsFlexible Spending AccountsCommuter Flexible SpendingCareer Advancement & Development opportunitiesPaid Time Off & HolidaysPaid CME DaysMalpractice insurance and tail coverageTuition Reimbursement ProgramCorporate Employee DiscountsEmployee Referral Bonus ProgramPet Care InsuranceJob Advertisement & Application Compliance StatementAltaMed Health Services Corp. will consider qualified applicants with criminal history pursuant to the California Fair Chance Act and City of Los Angeles Fair Chance Ordinance for Employers. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if AltaMed Health Service Corp. is concerned about a conviction directly related to the job, you will be given a chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.