Senior Business & Technology Transformation Advisor

Aaa-Washington; Factoria (WA); Hybrid; USD 106,000 - 127,000; Full time

Benefits offered by this job

Health insurance

401(k) with Employer Match

Paid time off

Holidays

Life insurance

Disability insurance

Flexible Spending Accounts

Volunteer Time Off

On-Demand Pay

AAA Washington Membership

Discounts and Perks

Free parking

Job summary

AAA Washington seeks a Senior Business & Technology Transformation Advisor to partner with business and technology leaders to assess current-state capabilities and define future needs. You will translate objectives into actionable roadmaps, lead discovery, and guide initiatives with senior stakeholders.

You will work with Product Engineering and other teams to shape solution directions, evaluate options, and drive investment decisions.

Qualifications

• 7+ years of experience in business consulting, analysis, solution design, or related roles.
• Experience defining future-state processes, capabilities, or operating approaches.
• Experience evaluating business and technology solution options and presenting recommendations.
• Experience working with enterprise systems (ERP, CRM, MarTech).
• Strong facilitation, communication, and stakeholder engagement skills.

Responsibilities

• Lead initiative shaping and discovery workshops with business and technology stakeholders.
• Develop practical roadmaps translating future-state capabilities into initiatives.
• Partner with Product Engineering and technical teams to align business and tech objectives.
• Assess options, risks, dependencies and implementation considerations.
• Present findings to support stakeholder decision-making and investment planning.

Skills

Stakeholder engagement

Facilitation

Business process mapping

Lucidchart

RPA awareness

Change management

Decision support

Education

CBAP / PMI-PBA certifications

Business Architecture certification

Tools

Lucidchart

Job description

Senior Business & Technology Transformation Advisor

AAA Washington, 3605 132nd Ave SE, Bellevue, Washington, United States of America

Job Description

Posted Friday, August 14, 2026 at 10:00 AM

Senior Business & Technology Transformation Advisor

WHAT YOU'LL DO:

The Senior Business & Technology Transformation Advisor partners with internal business and technology stakeholders to assess current-state capabilities, define future-state operating needs, and develop practical roadmaps that enable organizational and technology change. This role leads discovery, analysis, and stakeholder engagement activities to identify challenges, opportunities, capability gaps, and solution options across complex business functions.

Working closely with business stakeholders, Product Engineering, and other technical teams, the role translates business objectives into actionable recommendations, future-state capabilities, and prioritized initiatives. The position combines hands-on analysis with workshop facilitation to support informed decision-making, investment planning, and successful business transformation.

This role operates with a high degree of independence and is responsible for shaping initiatives and providing strategic direction, but is not accountable for day-to-day project management or project delivery execution.

WHO WE ARE:

At AAA Washington, we equip our members with trusted service and expertise to confidently travel through life. We provide our members with best-in-class roadside assistance, discounts and rewards, travel services and insurance. For over 120 years, we've served our members, not shareholders, so our growth supports innovation for the Club today and for the future. Seeking to reflect the communities we serve and create an inclusive culture, we encourage employees to bring their full self to work and support applicants from all backgrounds, abilities and walks of life to apply.

WHY YOU'LL LOVE WORKING AT AAA WASHINGTON:

You'll play an important role in bringing AAA Washington's spirit of service and peace of mind to our membership. Consistently ranked as one of the Best Places to Work by Puget Sound Business Journal, we aim for work-life balance across the organization. We support hybrid and remote work options for many positions based in our corporate office (Bellevue, Washington) along with some of the best benefits in the region!

ESSENTIAL DUTIES/RESPONSIBILITIES:

Initiative Shaping

• Lead project initiation activities, including problem framing, scoping, objectives, and success measures.
• Facilitate discovery workshops and working sessions with business and technology stakeholders.
• Build a shared understanding of business challenges, opportunities, priorities, and desired outcomes.
• Establish initiative scope, guiding principles, and key assumptions.

Business Capability Assessment

• Assess current-state business capabilities, processes, and operating practices.
• Perform capability mapping and gap analysis to identify improvement opportunities and future-state needs.
• Evaluate organizational impacts, dependencies, constraints, and readiness factors.
• Facilitate the definition of future-state capabilities, processes, and operating approaches required to achieve business objectives.
• Create business capability assessments, future-state recommendations, and decision materials that support planning and investment decisions.

Design and Solution Evaluation

• Analyze business processes, workflows, and system interactions.
• Partner closely with Product Engineering and technical stakeholders to shape solution direction, evaluate options, and ensure alignment between business objectives and technical capabilities.
• Assess solution alternatives, trade-offs, risks, dependencies, and implementation considerations.
• Develop recommendations that balance business value, organizational impact, and delivery feasibility.
• Present findings and recommendations to support stakeholder decision-making.

Roadmap Development

• Develop practical roadmaps that translate future-state capabilities into actionable initiatives.
• Prioritize work based on business value, dependencies, organizational readiness, and delivery feasibility.
• Identify key milestones, sequencing considerations, risks, and implementation impacts.
• Support initiative planning by ensuring clear alignment between desired outcomes and delivery activities

Stakeholder Partnership & Leadership

• Build strong relationships across business and technology teams.
• Facilitate alignment and decision-making among stakeholders with competing priorities.
• Communicate recommendations, risks, impacts, and progress to stakeholders at all levels.
• Influence initiative direction and drive consensus without direct authority.

SUPERVISORY RESPONSIBILITIES:

• None

MINIMUM QUALIFICATIONS:

• 7+ years of experience in business consulting, business analysis, solution design, process improvement, organizational transformation, or related roles supporting business and technology change.
• Experience defining future-state processes, capabilities, or operating approaches.
• Experience evaluating business and technology solution options and presenting recommendations.
• Experience working with enterprise systems (e.g., ERP, CRM, MarTech platforms)
• Strong facilitation, communication, and stakeholder engagement skills

PREFERRED QUALIFICATIONS:

• Experience leading discovery and initiative shaping activities.
• Experience supporting cross-functional business and technology initiatives.
• Experience developing business cases, recommendations, and decision materials.
• Background in process improvement, solution design, or organizational change.

CERTIFICATES, LICENSES, REGISTRATIONS:

• None required.
• Preferred: Certifications in business analysis (e.g., CBAP, PMI - PBA), Business Architecture certification, facilitation, stakeholder engagement, or strategic planning are a plus.

KNOWLEDGE, SKILLS, ABILITIES:

• Operates effectively in ambiguous, evolving environments
• Skilled in business process mapping, process analysis, and process modeling using tools such as Lucidchart.
• Experience with business capability mapping, capability assessments, value stream analysis, and gap analysis.
• Ability to assess current-state and future-state business capabilities and translate findings into practical roadmaps and initiatives
• Strong facilitation, stakeholder engagement, and decision-support skills.
• Balances strategic thinking with practical implementation considerations.
• Drives alignment and builds confidence across business and technology stakeholders.
• Focused on achieving practical, actionable outcomes.
• Familiarity with Robotic Process Automation (RPA), Agentic AI solutions, and intelligent automation concepts preferred
• Knowledge of change management principles and practices preferred.

SALARY:

• Hiring Range: $105,876 - $126,990
• Discretionary bonus based on company performance

BENEFITS WE OFFER:

• Health insurance (medical, vision, dental and prescription drug)
• Up to 22 days of Paid Time Off (PTO) in the first year
• Eleven paid holidays in addition to PTO
• 401(k) with Employer Match
• Life, Short-Term Disability and Long-Term Disability insurance
• Flexible Spending Accounts
• 4 Hours of Volunteer Time Off per year
• On-Demand Pay / Earned Wage Access
• Free Premier RV AAA Washington Membership
• Travel, Insurance, and Membership Discounts and Perks
• Paid, on-going training throughout your career
• THRIVE wellness program
• Tax-advantaged commuter benefit
• Free parking

WORK ENVIRONMENT & PHYSICAL DEMANDS:

Hybrid work from home and office required

The physical environment is typical of a standard office space. It requires the employee to work inside for the duration of work. Must be able to remain in a stationary position, sitting for more than 50% of the time. This position will require occasionally moving about inside the office to access equipment, cabinets, etc. May work around office equipment which could be noisy, such as copiers and fax machines.

OTHER:

Equipment used: Computer, phone, various virtual technologies, other office equipment

Travel: Rarely Travel

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required.

DISCLAIMER:

Position/Job characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.