Senior Business Systems Analyst - Process Improvement

University of Miami; Coral Gables (FL); On-site; USD 90,000 - 110,000; Full time

Job summary

The University of Miami's UMIT Department is seeking a full-time Business Systems Analyst 3 to collect detailed data and perform analysis to support technology plans, strategies, and efficiency improvements. The role focuses on training, documentation, and enhancing in-house software and related courseware.

Responsibilities include triaging issues, maintaining project documentation, developing action plans, and collaborating with stakeholders to optimize processes, dashboards, and reporting.

Qualifications

• Bachelor's degree in relevant field.
• IIBA AAC (preferred).
• Slate Certification (preferred).
• Minimum 5 years of experience providing user training and developing user documentation and training materials.
• Experience with admissions or related higher education is preferred.
• Proficiency in Power BI or similar data analysis software.
• Understanding of project management tools and methods.
• Proficiency in Microsoft Office tools including Excel, PowerPoint, and Visio.
• Solid understanding of common process analysis and improvement methods.
• Commitment to continuous process improvement and operational excellence.
• Ability to work independently and as part of a team.

Responsibilities

• Reviews, analyzes and triages application issues and cases.
• Creates and maintains detailed support documentation of ongoing projects, tests internal application releases, and performs periodic system maintenance.
• Provides training for internal users.
• Monitors system availability, working closely with system administrators and business systems analysts.
• Recommends changes in development, maintenance, and system standards.
• Develops detailed action plan with goals and target dates and obtains necessary approvals.
• Maintains ongoing communication and rapport with the management team regarding project activity.
• Flowcharts existing processes versus improved flow.
• Prepares time and cost estimates for projects and proposals.
• Conducts research for best practice models and benchmarking.
• Applies industrial and management engineering techniques, such as process designs, optimization models, forecasting methodologies, and chain management principles, to improve overall systems.
• Analyzes existing flow of people, activities, and materials, employee work methods and utilization, policies and procedures, staffing levels, supervisory structure, space utilization, supply and demand optimization methods, forms, equipment, and computerized systems to design improved work systems.
• Designs systems for production and inventory control in buying, storing, handling, and processing of materials and supplies.
• Designs facilities, management systems, and standard operating procedures.
• Develops management control systems to aid in financial planning and cost analysis. Improves productivity through the application of technology and human factors.
• Designs supply chain management standards across the institution.
• Conducts data collection to measure baseline versus improvement, before and after recommendations are implemented.
• Creates formal presentations for projects and studies, including data collected, methodology used, results obtained, recommendations for improvement, and cost and savings involved.
• Participates in continuing quality improvement activities.
• Adheres to University and unit-level policies and procedures and safeguards University assets.

Education

Bachelor's degree in relevant field

IIBA AAC (preferred)

Slate Certification (preferred)

Tools

Power BI

Excel

PowerPoint

Visio

Job description

The University of Miami's UMIT Department is seeking a full-time Business Systems Analyst 3 to collect detailed data and perform analysis to support technology plans, strategies, and efficiency improvements. The role focuses on training, documentation, and enhancing in-house software and related courseware.

Responsibilities include triaging issues, maintaining project documentation, developing action plans, and collaborating with stakeholders to optimize processes, dashboards, and reporting.