Senior Business Systems Analyst - Pharmacy Mobile App

Publix Super Markets; Lakeland (FL); Hybrid; USD 103,000 - 155,000; Full time

Benefits offered by this job

Employee stock ownership plan

401(k) retirement savings plan

Group health, dental and vision plans

Paid Time Off

Paid Parental Leave

Tuition reimbursement

Free hot lunches

Job summary

A leading grocery retailer is seeking a Senior Business Systems Analyst to join their Pharmacy Mobile App team. This hybrid position involves close collaboration with stakeholders to enhance customer experience via mobile applications. Candidates should have a technical background, at least 5 years in business analysis, and SQL experience. The role includes managing product requirements, ensuring compliance, and driving successful implementation within a large enterprise.

Qualifications

• 5+ years of experience analyzing business contexts in a large environment.
• 3+ years’ experience using SQL-compliant databases for system analysis.
• 5+ years’ experience translating business requirements to technical requirements.

Responsibilities

• Understand end-to-end customer journey using pharmacy mobile apps.
• Capture and articulate clear business requirements.
• Own the team’s overall readiness for implementation.

Skills

Business analysis

SQL querying

Requirements gathering

Education

Bachelor’s degree in Computer Science or equivalent

Tools

Azure DevOps

Jira

Firebase

Figma

Splunk

Job description

Senior Business Systems Analyst - Pharmacy Mobile App

Join Publix Super Markets as a Senior Business Systems Analyst on the Pharmacy Mobile App team. This hybrid position requires 8 days per month on‑site in Lakeland, FL.

Base pay range: $103,000.00/yr - $155,000.00/yr

As a subject matter expert, you will become knowledgeable about the pharmacy mobile apps, understand customer usage, explain the impact of digital behavior on retail operations, work with stakeholders to define requirements, translate business to system requirements, drive work across development and QA, ensure overall readiness and execution of implementations, communicate status, and define and measure results using analytics platforms.

Responsibilities

• Understand end‑to‑end customer journey using Publix Pharmacy mobile apps and its impact on retail operations and customer expectations.
• Capture and articulate clear and concise requirements that consider the totality of a complex pharmacy ecosystem.
• Plan large and complex changes in a large enterprise with millions of customers.
• Own the team’s overall readiness and execution of implementation and change making.
• Own the requirements for all changes, working with development and QA team members to obtain the desired result.
• Work with development, QA, and contract team members to track and resolve ADA compliance matters.
• Understand the Publix systems development lifecycle and ensure team compliance.
• Define and manage API and integration flows between mobile, middleware, and backend.
• Collaborate with mobile engineers, QA, UX, and other stakeholders to drive delivery and resolve issues.
• Gather, document, and refine business and functional requirements for mobile features.
• Perform gap analysis to identify enhancements, dependencies, and risks in system or process changes.
• Manage the product backlog and ensure requirements are well defined, testable, and aligned with business priorities.

Required Qualifications

• Bachelor’s degree in a technical discipline such as Computer Science or equivalent work experience.
• 5+ years’ experience analyzing business contexts in a large environment.
• 5+ years’ experience translating business requirements to technical requirements.
• 3+ years’ experience using databases (any SQL‑compliant variety) to query information as part of systems analysis.

Preferred Qualifications

• Experience driving compliance with the Americans with Disabilities Act on mobile applications.
• Experience in the pharmacy or healthcare business.
• Demonstrated results driving large projects or leading large change efforts.
• Experience using Adobe Customer Journey Analytics.
• Experience working with mobile apps on iOS or Android platforms.
• Familiarity with tools such as Azure DevOps/Jira, Firebase, Figma, and Splunk.
• Experience understanding mobile app lifecycle, API integration, and regulated data handling.

Benefits

• Employee stock ownership plan that contributes Publix stock to associates each year at no cost.
• Opportunity to purchase additional shares of our privately‑held stock.
• 401(k) retirement savings plan.
• Group health, dental and vision plans.
• Paid Time Off.
• Paid Parental Leave.
• Short‑ and long‑term disability insurance.
• Tuition reimbursement.
• Free hot lunches (buffet‑style) at facilities with a cafeteria.
• Visit our website to see all of our benefits: https://jobs.publix.com/benefits/.

Year End Bonus

As a year‑end bonus, Publix issues one month’s extra pay (pro‑rated in the first year) each year if the associate remains employed through the issue date of the bonus check that year. This is calculated as a 13th month of pay in the Potential Annual Pay with Bonus line above.

Additional Information

After submitting your application, you will receive a confirmation email. Please monitor your email, including your spam folder, for critical, time‑sensitive emails that may require action within 24‑48 hours.

Relocation/Household Good Shipment Allowance will NOT be provided.

Seniority Level

Mid‑Senior level

Employment Type

Full‑time

Job Function

Information Technology, Retail