Senior Business Systems Analyst, Legal Technology

HubSpot; United States; Hybrid; USD 110,900 - 166,400; Full time

Job summary

HubSpot's Legal team is at the forefront of AI-powered transformation, building AI agents, managing systems, and integrating operations to free lawyers for high-value work. This is not a “keep the lights on” role; you'll own end-to-end AI solutions and sit with AI-minded stakeholders.

You'll design agentic workflows, implement SaaS AI-heavy tools, and partner with attorneys to deliver measurable impact across the legal function within HubSpot's technology ecosystem.

Qualifications

• Strong hands-on technical skills: SaaS configuration, API usage, system integration design, and workflow automation.
• Real experience building and deploying AI solutions in enterprise environments: AI agents, agentic workflows, LLM-powered tools, or similar.
• Experience with iPaaS platforms for building integrations and automations.
• Demonstrated ability to operate as a technical consultant to a non-technical business audience: translate needs into deliverable solutions.
• Self-directed, highly organized, able to manage multiple workstreams with autonomy.
• Clear communicator across technical and non-technical stakeholders.

Responsibilities

• Lead AI solution design and delivery: build, configure, and deploy AI agents and agentic workflows using Claude, Cowork, ChatGPT, and Glean.
• Own the legal tech ecosystem as a technical SME across Legal SaaS apps (CLMs, Matter Management, DSAR tooling).
• Build integrations: design and develop workflow automations and integrations using Workato and iPaaS platforms, connecting legal systems to HubSpot stack.
• Translate business needs into technical solutions in partnership with attorneys and legal leadership.
• Drive AI adoption by embedding AI tools into day-to-day workflows and ensuring adoption sticks.
• Shape the roadmap with technically feasible plans balancing priorities and iterative delivery.
• Track and communicate value with KPIs and reports to senior legal leadership including CLO.
• Stay ahead of legal tech trends and bring forward-looking perspectives on tools and capabilities.

Skills

SaaS configuration

API usage

System integration

Workflow automation

AI agent design

iPaaS platforms

Tools

Claude

Cowork

ChatGPT

Glean

Workato

Job description

POS-12956

HubSpot's Legal team is extremely technology-forward. Attorneys who believe that AI and great systems can transform how legal work gets done. Our Legal Technology team exists at the center of that bet: we build the AI agents, manage the systems and integrate their operational infrastructure which lets our lawyers focus on high-value legal work instead of manual process.

HubSpot's Legal team is extremely technology-forward. Attorneys who believe that AI and great systems can transform how legal work gets done. Our Legal Technology team exists at the center of that bet: we build the AI agents, manage the systems and integrate their operational infrastructure which lets our lawyers focus on high-value legal work instead of manual process.

This isn't a "keep the lights on" role. You'll implement AI-powered solutions, design agentic workflows, implement and own SaaS solutions heavy with AI and sit alongside AI-minded legal stakeholders. If you want to do work that matters, is visible, and drives value for in-house Legal teams with AI, this is it.

What You'll Do

• Lead AI solution design and delivery: build, configure, and deploy AI agents and agentic workflows using tools like Claude, Cowork, ChatGPT, and Glean within and across legal applications. This is real implementation work, not exploration.
• Own the legal tech ecosystem as part of our team: serve as one of the technical SMEs across Legal SaaS applications (CLMs, Matter Management, DSAR tooling and more), driving reliability, optimization, and integration quality.
• Build integrations: design and develop workflow automations and integrations using Workato and similar iPaaS platforms, connecting legal systems to the broader HubSpot stack.
• Translate business needs into technical solutions: partner directly with attorneys and legal leadership to understand workflows, surface opportunities, and deliver solutions with measurable impact.
• Drive AI adoption: work alongside the legal team to identify opportunities to embed AI tools (Claude, Glean, Harvey, Workato AI, and others) into day-to-day legal workflows, and support enablement so adoption actually sticks.
• Shape the roadmap: contribute to a technically feasible product roadmap, balancing strategic priorities with iterative delivery.
• Track and communicate value: develop KPIs and reporting to demonstrate the business impact of technology investments to senior legal leadership, including the CLO.
• Stay ahead of the curve: monitor the rapidly evolving legal tech landscape and bring forward-looking perspective on tools, capabilities, and trends.

What We're Looking For

• Strong hands-on technical skills: SaaS application configuration, API usage, system integration design, and workflow automation
• Real experience building and deploying AI solutions in enterprise environments: AI agents, agentic workflows, LLM-powered tools, or similar
• Experience with iPaaS platforms for building integrations and automations
• Demonstrated ability to operate as a technical consultant to a non-technical business audience: learn and understand business context, problem solve, and translate ambiguous needs into scoped, deliverable solutions
• Self-directed, highly organized, and able to manage multiple workstreams with autonomy
• Clear communicator, equally comfortable in a Slack thread with a lawyer and a design doc with an engineer

Nice to Have

• Experience working in or with legal departments: in-house legal teams, law firms, or legal tech vendors
• Familiarity with legal technology applications: CLM systems, matter management, or legal service management platforms
• Experience with enterprise AI tools in a professional context (Claude, Glean, ChatGPT Enterprise, or similar)

Pay & Benefits

The cash compensation below includes base salary, on-target commission for employees in eligible roles, and annual bonus targets under HubSpot’s bonus plan for eligible roles. In addition to cash compensation, some roles are eligible to participate in HubSpot’s equity plan to receive restricted stock units (RSUs). Some roles may also be eligible for overtime pay. Individual compensation packages are tailored to your skills, experience, qualifications, and other job-related reasons.

This resource will help guide how we recommend thinking about the range you see. Learn more about HubSpot’s compensation philosophy.

Benefits are also an important piece of your total compensation package. Explore the benefits and perks HubSpot offers to help employees grow better.

At HubSpot, fair compensation practices aren’t just about checking off the box for legal compliance. It’s about living out our value of transparency with our employees, candidates, and community.

Annual Cash Compensation Range

$110,900-166,400 USD

If you need accommodations or assistance due to a disability, please reach out to us using this form.

At HubSpot, we value both flexibility and connection. Whether you’re a Remote employee or work from the Office, we want you to start your journey here by building strong connections with your team and peers. If you are joining our Engineering team, you will be required to attend a regional HubSpot office for in-person onboarding. If you join our broader Product team, you’ll also attend other in-person events, such as your Product Group Summit and other gatherings, to continue building on those connections.

If you require an accommodation due to travel limitations or other reasons, please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements.

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Germany Applicants: (m/f/d) - link to HubSpot's Career Diversity page here.

India Applicants: link to HubSpot India's equal opportunity policy here.

About HubSpot

HubSpot (NYSE: HUBS) is an AI-powered customer platform with all the software, integrations, and resources customers need to connect marketing, sales, and service. HubSpot's connected platform enables businesses to grow faster by focusing on what matters most: customers.

At HubSpot, bold is our baseline. Our employees around the globe move fast, stay customer-obsessed, and win together. Our culture is grounded in four commitments: Solve for the Customer, Be Bold, Learn Fast, Align, Adapt & Go!, and Deliver with HEART. These commitments shape how we work, lead, and grow.

We’re building a company where people can do their best work. We focus on brilliant work, not badge swipes. By combining clarity, ownership, and trust, we create space for big thinking and meaningful progress. And we know that when our employees grow, our customers do too.

Recognized globally for our award-winning culture by Comparably, Glassdoor, Fortune, and more, HubSpot is headquartered in Cambridge, MA, with employees and offices around the world.

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