Senior Business Systems Analyst-GTM

Zscaler; San Jose (CA); On-site; USD 108,500 - 155,000; Full time

Benefits offered by this job

Health plans

Vacation and sick time

Parental leave options

Retirement options

Education reimbursement

In-office perks

Job summary

Zscaler is seeking a Senior Business Systems Analyst to join our IT Business Apps team. This hybrid role in San Jose, CA (or Bellevue, WA) will bridge business goals and technical execution, leading scalable Sales Cloud solutions and GTM workflows across Salesforce and partner tools.

You will collaborate with stakeholders to define goals, design functional specifications, guide offshore and onshore teams, and drive efficient GTM operations that support growth.

Qualifications

• 5+ years IT experience including software development lifecycle or equivalent.
• 3+ years hands-on experience with Salesforce.com Sales Cloud.
• Experience gathering requirements and implementing Salesforce solutions for sales and partner management.
• Ability to drive projects with cross-functional and globally distributed teams.
• Strong analytical and data-driven communication skills.

Responsibilities

• Serve as a process and systems leader for GTM strategy across tools.
• Facilitate discussions with stakeholders to define goals and deliverables.
• Translate business needs into functional and technical designs and manage intakes.
• Design scalable workflows that automate sales processes and optimize GTM operations.
• Lead offshore and onshore teams through end-to-end GTM implementations in Salesforce and GTM tools.

Skills

Strategic liaison

Cross-functional leadership

Problem solving

Communication

Fast-moving execution

Tools

Salesforce Sales Cloud

Salesforce Einstein

Agentforce AI tools

Job description

Role

We are looking for a Senior Business Systems Analyst to join our team. This is a Hybrid role based in San Jose, CA or Bellevue, WA (3 days in office), reporting to the Director, CRM & PRM Applications in the IT Business Apps department. In this pivotal role, you will act as a strategic link between business goals and technical execution, leading the design and delivery of scalable Sales Cloud solutions. You will partner deeply with cross-functional teams to translate complex GTM requirements into high‑impact systems that drive efficiency and growth.

What you’ll do (Role Expectations)

• Serve as a process and systems leader with deep ownership of how GTM strategy is operationalized across tools.
• Coordinate and facilitate discussions with key business stakeholders to define business and systems goals, prioritizing requirements, and ensuring clarity of deliverables.
• Partner with cross‑functional stakeholders to understand business needs, translate them into functional and technical designs, and handle intakes and troubleshooting in a timely manner.
• Design and orchestrate agentic workflows, scalable, intelligent solutions that automate sales processes and optimize GTM operations.
• Lead and guide offshore and onshore teams through the end‑to‑end implementation, evolution, and optimization of GTM process and workflows in Salesforce and other GTM tools.

Who You Are (Success Profile)

• You thrive in ambiguity. You’re comfortable building the path as you walk it, seeing uncertainty as opportunity.
• You act like an owner. Your passion for the mission fuels your bias for action, and you operate with integrity to deliver outcomes.
• You are a problem‑solver, energized by challenges and driven to find solutions that deliver the biggest impact.
• You are customer‑obsessed, building deep empathy for both internal and external customers and anchoring decisions in solving their real‑world problems.
• You operate with urgency, understanding that speed and quality are crucial in a high‑growth environment, and delivering high‑impact results quickly.

What We’re Looking for (Minimum Qualifications)

• Demonstrated curiosity and active exploration of AI tools, with a proven history of integrating new technologies to enhance daily workflows and augment problem‑solving.
• 5+ years of IT experience, including the software development life cycle or equivalent experience.
• 3+ years of hands‑on experience with Salesforce.com Sales Cloud platform.
• Experience gathering requirements, designing business processes, and implementing Salesforce solutions for sales and partner management.
• Demonstrated ability to drive projects with cross‑functional and globally distributed teams.
• Strong analytical, data‑driven, communication, and organization skills; able to provide occasional after‑hours support for critical issues as needed.

What Will Make You Stand Out (Preferred Qualifications)

• Experience with GTM Planning, Qualification, Activity Management or similar seller‑related tools, and integrating them with Salesforce platform.
• Background in account and opportunity management, or building scalable lead‑to‑opportunity business processes.
• Experience delivering AI‑enabled workflows using Salesforce capabilities such as Einstein or Agentforce, or other AI tools.

Pay Range

$108,500—$155,000 USD

Benefits

• Various health plans
• Time off plans for vacation and sick time
• Parental leave options
• Retirement options
• Education reimbursement
• In‑office perks, and more!

By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.

Zscaler is committed to providing equal employment opportunities to all individuals. All qualified applicants will be considered for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws.

Pay Transparency. Zscaler complies with all applicable federal, state, and local pay transparency rules.

Zscaler is committed to providing reasonable support in our recruiting processes for candidates who are differently abled, have long‑term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy‑related support.

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