Senior Business Systems Analyst

UnitedHealth Group; Richardson (TX); Remote; USD 92,000 - 164,000; Full time

Job summary

UnitedHealth Group is seeking a Senior Business Systems Analyst to define and document business processes, features, and technical requirements for delivering high-quality software solutions. You will model current and future workflows, assess downstream impacts, and serve as SME for assigned applications with collaboration across product, engineering, QA, and operations teams.

You’ll work with business partners and vendors to prototype solutions, test end-to-end processes, and ensure smooth

Qualifications

• Bachelor's degree in Information Systems, Business, Computer Science, Healthcare Administration, or related field, or equivalent work experience.
• 7+ years of experience as a systems analyst, business analyst, technical project analyst, product analyst, or similar role supporting technology delivery.
• Strong collaboration with business partners, product teams, engineering teams, QA, operations, vendors, and leadership stakeholders.
• Executive-ready written and verbal communication, including concise status updates, decision framing, and issue escalation.
• Ability to communicate effectively with technical and non-technical audiences, including business leaders, product owners, developers, testers, vendors, and operations partners.
• Ability to work independently, manage multiple priorities, drive clarity through ambiguity, and influence progress without direct authority.

Responsibilities

• Define and document business processes and project features and requirements.
• Model business processes (current 'as is' and future 'to be').
• Evaluate proposed system changes for downstream system and/or business process/departmental impacts.
• Identify and communicate issues or risks with project deliverables.
• Participate in prototyping solutions to provide the business unit a preliminary evaluation and/or user interface experience.
• Work with technical team members to liaise between clients, technology, and vendors when troubleshooting problems.
• Acquire and maintain working knowledge of assigned applications functionality as well as system integration points and architecture of the application; Act as a SME for assigned applications.
• Facilitate group meetings with both internal and external clients.
• Conduct functional and performance testing. This includes application and system (end to end) testing.
• Document test results (defect tracking) using the designated tools, repositories and procedures. Work with the business to prioritize defects.
• Prepare and deliver training as needed for applications.
• Bring 'continuous improvement' and learning mindset to the team and encourage learning and professional growth in others.

Skills

Collaboration with stakeholders

Executive communication

Independent work

Prioritization

Problem solving

Documentation

Education

Bachelor's degree in Information Systems or related field

Tools

Microsoft Office

Visio

Agile tools

SQL basics

Job description

Our Company

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, and data they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

Position Summary

As a Senior Business Systems Analyst at Optum Technology, you will define and document business processes, project features, and technical requirements to drive successful technology delivery. In this role, you will model current and future-state workflows, evaluate downstream system impacts, and serve as a Subject Matter Expert (SME) for assigned applications. You will collaborate closely with business partners, product teams, engineering teams, QA, operations, vendors, and leadership stakeholders to solve complex problems, prototype solutions, conduct end-to-end testing, and ensure high-quality software implementations.

You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Define and document business processes and project features and requirements
• Model business processes (current 'as is' and future 'to be')
• Evaluate proposed system changes for downstream system and/or business process/departmental impacts
• Identify and communicate issues or risks with project deliverables
• Participate in prototyping solutions to provide the business unit a preliminary evaluation and/or user interface experience
• Work with technical team members to liaise between clients, technology, and vendors when troubleshooting problems
• Acquire and maintain working knowledge of assigned applications functionality as well as system integration points and architecture of the application; Act as a SME for assigned applications
• Facilitate group meetings with both internal and external clients
• Conduct functional and performance testing. This includes application and system (end to end) testing
• Document test results (defect tracking) using the designated tools, repositories and procedures. Work with the business to prioritize defects
• Prepare and deliver training as needed for applications
• Bring 'continuous improvement' and learning mindset to the team and encourage learning and professional growth in others

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Bachelor's degree in Information Systems, Business, Computer Science, Healthcare Administration, or related field, or equivalent work experience
• 7+ years of experience as a systems analyst, business analyst, technical project analyst, product analyst, or similar role supporting technology delivery
• Strong collaboration with business partners, product teams, engineering teams, QA, operations, vendors, and leadership stakeholders
• Executive-ready written and verbal communication, including concise status updates, decision framing, and issue escalation
• Ability to communicate effectively with technical and non-technical audiences, including business leaders, product owners, developers, testers, vendors, and operations partners
• Ability to work independently, manage multiple priorities, drive clarity through ambiguity, and influence progress without direct authority

Preferred Qualifications:

• Strong analytical, critical thinking, problem-solving, organizational, prioritization, and documentation skills
• Experience identifying project risks, system dependencies, requirement gaps, and stakeholder decisions needed to support successful delivery
• Healthcare, insurance, student health, regulated industry, or enterprise platform experience preferred
• Demonstrated ability to analyze complex business processes, system workflows, integrations, and operational impacts across multiple teams or platforms
• Systems analysis, business process analysis, impact assessment, and solution documentation
• Requirements elicitation, user story development, acceptance criteria definition, backlog refinement, and stakeholder facilitation
• Ability to understand system integrations, data flows, application behavior, API concepts, configuration, security considerations, and operational dependencies
• Proficiency with Microsoft Office, Visio or similar process-mapping tools, Agile delivery tools, and collaboration platforms
• Familiarity with SQL, reporting, or data validation concepts preferred, but not required as a primary responsibility

*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $91,700 to $163,700 annually based on full-time employment. We comply with all minimum wage laws as applicable.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

#RPO #GREEN