Senior Business System Analyst

Commonwealth of VA Careers; Charlottesville (VA); Hybrid; USD 95,000 - 125,000; Full time

Job summary

University of Virginia ITS seeks a Senior Business Systems Analyst to steward Student Financials and Financial Aid in PeopleSoft. The role guides module roadmaps, interfaces with stakeholders across schools, and ensures high-quality specifications for enhancements.

Hybrid eligibility with on-site work supports collaborating closely with university partners and ITS staff. The position emphasizes process redesign, training, testing, and reliable service delivery for applicants and students while

Qualifications

• Bachelor’s degree required.
• Five years of PeopleSoft Student Financials and Financial Aid experience or equivalent.
• Excellent project management, team-building, organizational, and analytical skills.
• Strong analytical and problem-solving abilities with ability to propose innovative solutions.
• Excellent verbal, written, and interpersonal communication skills across University roles.

Responsibilities

• Assess, prioritize, analyze, and redesign existing business processes and technologies; develop and test solutions; troubleshoot complex issues; provide training on new technologies.
• Support efforts to keep the SIS secure, efficient, patched, and fully functioning for applicants, students, instructors, advisors, and administrative staff.
• Resolve issues involving the student system and interfacing products, and maintain relevant system configuration and setup.
• Serve as steward for the Student Financials and Financial Aid SIS modules; define module roadmaps and plan future enhancements.
• Collaborate with University partners to plan enhancement and testing cycles and communicate release plans to stakeholders.
• Explain complex technical concepts clearly to nontechnical stakeholders and facilitate meetings and work groups.
• Support ITS and University goals, focus on people, initiate positive change, and encourage team collaboration.

Skills

Business analysis

Project management

Communication

Process improvement

Stakeholder collaboration

Education

Bachelor’s degree

Tools

PeopleSoft

Workday

ServiceNow

Job description

Business Systems Analyst Senior

Student Financials and Financial Aid | Information Technology Services

Department Overview

University of Virginia Information Technology Services (ITS) supports UVA’s academic, research, clinical, and administrative missions by providing secure, reliable, and innovative technology services. ITS values results, teamwork, innovation, excellent customer service, inclusion, and work-life balance, and fosters a supportive environment where employees are encouraged to share ideas and bring their authentic selves to work.

Position Summary

UVA’s Information Technology Services (ITS) is seeking a Business Systems Analyst Senior to steward the Student Financials and Financial Aid modules in the Student Information System (PeopleSoft). The analyst will help define module roadmaps, prioritize product enhancements, and serve as a primary point of contact to improve the experience of applicants, students, and Student Financial Services staff.

This role coordinates the assessment, redesign, and improvement of business processes; implements solutions, training, and reports; and collaborates with stakeholders across schools, departments, and central offices. The analyst creates high-quality functional specifications and works with team members to research, test, and debug modifications and new functionality within the student system and related systems that interface with Student Financials and Financial Aid.

The analyst collaborates with students, University partners, vendors, and fellow ITS employees; responds promptly to inquiries; investigates and troubleshoots system issues; and maintains configuration and setup for relevant Student Information System technologies.

Responsibilities

Student Information System

Assess, prioritize, analyze, and redesign existing business processes and technologies; develop and test solutions; troubleshoot complex issues; and provide training on new technologies.

Support efforts to keep the SIS secure, efficient, patched, and fully functioning for applicants, students, instructors, advisors, and administrative staff.

Resolve issues involving the student system and interfacing products, and maintain relevant system configuration and setup.

Product Stewardship

Serve as steward for the Student Financials and Financial Aid SIS modules.

Help define module roadmaps, support high-level decision-making, and plan future enhancements and potential new technologies.

Partner with University stakeholders to understand priorities, assess impacts, and align work with institutional needs.

Collaboration and Communication

Collaborate with Student Financial Services, schools, and other University partners to plan enhancement and testing cycles and communicate release plans to affected stakeholders.

Build strong relationships, share best practices, and serve as a valued partner to department and school administrators, central office staff, ITS colleagues, students, applicants, advisors, instructors, and vendors.

Gather and document stakeholder requirements and identify opportunities for improvement.

Explain complex technical concepts clearly to nontechnical stakeholders and facilitate meetings and work groups.

Support ITS and University goals, focus on people, initiate positive change, value differences, and encourage team collaboration.

Policy and Compliance

Stay informed about trends and developments in student-related technologies, policies, and compliance, and incorporate relevant innovations into the University’s Student Financials and Financial Aid strategy.

Vendor Interaction

Work effectively with external vendors and service providers to support high-quality SIS solutions and services.

Assist in evaluating and selecting student technologies and tools that meet University requirements.

Solution Design and Implementation

Translate business needs into functional specifications and design solutions to meet those needs.

Research, test, and debug system modifications and new functionality in collaboration with team members.

Develop test plans and execute integration, regression, and user acceptance testing.

Implement solutions and reports, and provide user training and support.

Minimum Qualifications

Education: Bachelor’s degree.

Experience: Five years of relevant PeopleSoft Student Financials and Financial Aid experience.

Excellent project management, team-building, organizational, and analytical skills, with a high level of consistency, accuracy, and dependability.

Strong analytical and problem-solving abilities, including the ability to independently assess business processes, propose innovative solutions, and troubleshoot complex issues.

Excellent verbal, written, and interpersonal communication skills, with the ability to work effectively with colleagues and customers across University roles and backgrounds.

Ability to work collaboratively in a collegial, supportive environment and share information effectively and reliably.

Ability to adapt to rapid change and uncertainty while managing competing priorities in a demanding, fast-paced environment.

Ability to facilitate and lead meetings and work groups.

Intermediate-level technical skills and troubleshooting techniques.

Preferred Qualifications

Ten or more years of relevant PeopleSoft Student Financials and Financial Aid experience.

Familiarity with enterprise systems such as PeopleSoft, Workday, and ServiceNow.

Knowledge of PeopleSoft Campus Solutions, student portal or self-service functionality, and the student lifecycle.

Experience in a higher education environment.

Knowledge of business and process analysis best practices.

Position Type and Work Location

Position type: Full time exempt position

Work location: Hybrid eligibility, and on-site requirement.

About UVA

The University of Virginia is a public university in Charlottesville, Virginia, dedicated to education, research, and service. This position contributes to the University’s mission by supporting the systems and services that applicants, students, and University staff rely on.

Application Timeline

Applications will be reviewed starting 9-28-26

Additional Requirements

This position is not eligible for visa sponsorship. Applicants must be authorized to work in the United States without sponsorship now or in the future.

Reference Check Process

Reference checks are conducted through SkillSurvey. Candidates will be asked to provide five references; at least three completed responses are required.

The University of Virginia is an equal opportunity employer. All interested persons are encouraged to apply, including veterans and individuals with disabilities. Learn more about UVA’s commitment to non-discrimination and equal opportunity employment.