Senior Business Strategy Manager

Fay Servicing, LLC; Tampa (FL); Hybrid; USD 130,000 - 135,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401k Program with Employer Matching

3 Weeks Paid Time Off (PTO)

Job summary

A leading financial services provider in Tampa is looking for a Senior Business Strategy Manager. The role involves supporting department strategies, tracking performance metrics, and defining processes to enhance operations. Ideal candidates have over 10 years of experience in financial products and strong project management skills. This position offers a competitive salary range of $130,000-$135,000 annually, along with comprehensive benefits and a hybrid work schedule.

Qualifications

• 10+ years’ experience with residential mortgage, commercial mortgage, and other financial products.
• 5+ years’ experience with knowledge in key areas of Financial Services division.
• 5+ years in process implementation with demonstrated best practices.

Responsibilities

• Support all departments in project execution and strategy.
• Define and track SLAs, KPIs, and performance metrics.
• Collaborate with Policies and Procedures team for enterprise representation.

Skills

Project management

Data analysis

Effective communication

Leadership

Problem-solving

Microsoft Office proficiency

Interpersonal skills

Process improvement

Education

Bachelor’s degree in business or related field

Tools

Microsoft Visio

Microsoft Excel

Microsoft PowerPoint

Job description

Founded in 2008, The Fay Group is a diversified real estate services company offering a complete range of home ownership products and services to include mortgage servicing, property renovations, property management, realty, business purpose lending, and insurance to homeowners, investors and clients nationwide. We consider the people behind those mortgages and work hard to give them the best opportunity to stay in their homes by providing solutions to navigate the challenges of homeownership while working toward their long‑term financial goals.

Join Us on Our Journey

We are currently looking for a Senior Business Strategy Manager to join our team.

Reporting to the Chief of Staff, Servicing, this position will be responsible for supporting all departments within Fay Servicing in the planning, support, and execution of projects and strategies focused on driving increased revenue, cost savings, operational enhancements, regulatory requirements, and strengthening controls. The Senior Business Strategy Manager will also proactively define recommended processes and technology enhancements, and solutions, and present them for consideration.

This position will also support any designated activities required to define and track SLAs, KPIs, and performance metrics for all departments within Fay Servicing. This person will drive and continuously evolve the Business Strategy Execution methodology, communication plans, processes, and tools to ensure they are aligned. Additionally, this role is responsible for collaborating with the Policies and Procedures team that supports the enterprise while ensuring appropriate representation and adherence to all regulations.

Qualifications

• Bachelor’s degree in business or related field, or commensurate experience required
• 10+ years’ experience with residential mortgage, commercial mortgage, insurance, and other financial products
• 5+ years’ experience with knowledge in key areas encompassed within the Financial Services division assigned (originations, insurance, etc.)
• 5+ experience in process implementation to include demonstrated experience researching and adapting best practices to align with business and product needs
• Comprehensive knowledge of project and product management lifecycles, to include gathering and prioritizing business requirements and product vision
• Strong Microsoft Office skills, particularly in using Visio to develop process flows, Excel to compile and analyze data, and PowerPoint to develop presentations
• Ability to independently drive implementation and integration of key initiatives and improvements within the Financial Services division
• Ability to understand and document processes, and have a high level of problem‑solving, process improvement, and product management skills
• Effective verbal and written communication skills with the ability to tailor them to all audiences within the organization
• High learning agility with the ability to learn and integrate multiple variables, make connections, and identify/implement successful solutions
• Demonstrated leadership skills to lead in both formal and matrixed environments
• Strong interpersonal skills with the ability to develop and maintain effective relationships across the organization to influence and/or drive required results
• Proven analytical and organizational skills
• Strong interpersonal skills
• Collaborative work style; high team orientation
• Ability to analyze and interpret data to identify opportunities and propose solutions
• Strong attention to detail; strong compliance orientation; high quality of work product
• Ability to prioritize; effective time management
• Professional maturity, integrity, and the ability to maintain confidential data and information
• Strong business acumen; strong fiscal and technical aptitude

Benefits

• Medical, Dental, and Vision Insurance
• Company Paid Life Insurance
• Disability Insurance
• Pet Insurance
• 401k Program with Employer Matching
• 3 Weeks Paid Time Off (PTO)
• Paid Holidays
• Wellness Initiatives
• Employee Assistance Program
• Eligible for Hybrid Work Schedule with Remote Flex Days

Compensation

• The hiring range for this position is between $130,000.00-$135,000.00 annually
• This position is eligible for an annual discretionary bonus

Fay Cares!

The Fay-Constructive Foundation was established to fulfill the philanthropic mission of The Fay Group employees to serve the communities in which they live and work. Our employees make voluntary contributions to the Foundation. Each quarter, their contributions are donated to organizations focused on improving education opportunities, combating poverty, and supporting military service members and first responders.

At Fay, we believe that the best ideas come from having a team that is diverse in backgrounds, experiences, and perspectives. We strive to ensure each of our employees feels valued, respected, and included, and is presented with equal opportunities to be successful. Fay is an equal-opportunity workplace. The Fay Group and affiliated companies participate in E-Verify. For more information, go to www.dhs.gov/E-Verify.