Senior Business Resilience Program Manager

Block; Sacramento (CA); Remote; USD 168,000 - 297,000; Full time

Benefits offered by this job

Remote work

Medical insurance

Flexible time off

Retirement savings plans

Modern family planning

Job summary

Block is seeking a seasoned Business Resilience professional to lead and mature our resilience program across business continuity, disaster recovery, and crisis management. You will translate resilience requirements into clear actions, drive testing and governance, and enhance reporting and automation across global regions.

The ideal candidate brings 6+ years in resilience programs within regulated tech or financial services, strong governance experience, and comfort with AI-enabled workflows.

Qualifications

• 6+ years of experience operating or improving global resilience, business continuity, disaster recovery, crisis management, or related risk programs.
• Strong knowledge of impact analysis, dependency mapping, recovery strategies, testing, remediation, and governance with regulatory expectations.
• Strong project management, organizational, and partnership skills with cross-functional follow-through.
• Excellent communication and analytical judgment translating risks into practical actions for diverse audiences.
• Comfort using AI, automation, data analysis, and reporting tools; ability to learn new platforms.
• Relevant professional certification (e.g., DRI International or BCI) or equivalent practical experience.

Responsibilities

• Identify resilience risks across critical services, business functions, technology, and dependencies.
• Develop and maintain current, testable business continuity, disaster recovery, and crisis management plans.
• Coordinate resilience exercises and recovery tests, report findings, and track remediation.
• Assess third-party continuity and recovery capabilities, identify gaps, and support remediation.
• Communicate resilience posture, open risks, and decisions to governance forums, senior leaders, and Boards; support audits and RFPs.
• Partner with regional entities (UK, EU, Canada) to align global practices with local requirements.
• Improve resilience workflows through AI, automation, dashboards, templates, and self-service tools.

Skills

Resilience

Business continuity

Crisis management

Governance

AI/Automation

Communication

Education

DRI/BCI certification

Tools

Resilience tooling

Job description

Block is one company built from many blocks, all united by the same purpose of economic empowerment. The blocks that form our foundational teams — People, Finance, Counsel, Hardware, Information Security, Platform Infrastructure Engineering, and more — provide support and guidance at the corporate level. They work across business groups and around the globe, spanning time zones and disciplines to develop inclusive People policies, forecast finances, give legal counsel, safeguard systems, nurture new initiatives, and more. Every challenge creates possibilities, and we need different perspectives to see them all. Bring yours to Block.

The Role

Block’s Business Resilience is part of the Security Governance Risk and Compliance team. The Business Resilience helps ensure that critical products, services, operations, and supporting technology can continue through disruption and recover within expected timeframes. The team partners across business, technology, risk, compliance, legal, regional entities, and third-party teams to identify resilience risks, validate recovery capabilities, support governance expectations, and drive practical remediation.This role will help operate and mature Block’s resilience program across business continuity, disaster recovery, crisis management, operational resilience, third-party resilience, testing, reporting, and regulatory compliance support. The role requires someone who can translate resilience requirements into clear business and technology actions, communicate risk in a practical way, and support accountable owners through testing, remediation, and governance.The ideal candidate is also comfortable improving how resilience work gets done. They should be able to identify manual or repeatable workflows, support AI-enabled and automation opportunities, improve reporting and dashboards, help administer resilience tooling, and build scalable templates, evidence processes, and self-service mechanisms that reduce friction while improving quality, auditability, and regulatory confidence.

You Will

• Identify resilience risks across critical services, business functions, technology, and dependencies, including risks introduced by business, regulatory, or industry changes.
• Develop and maintain current, testable business continuity, disaster recovery, and crisis management plans aligned with recovery objectives, strategies, and resource needs.
• Coordinate resilience exercises and recovery tests, report findings, and partner with accountable owners to track remediation through completion.
• Assess third-party continuity and recovery capabilities, identify gaps, and support remediation.
• Communicate resilience posture, open risks, and decisions needed to governance forums, senior leaders, and Boards, and support audit, regulatory, customer, and RFP requests.
• Partner with regional entities, including the UK, EU, and Canada, to align global practices with local requirements and reduce duplication through shared controls, evidence, and reporting.
• Improve resilience workflows through AI, automation, dashboards, templates, and self-service tools, supporting requirements, testing, adoption, and troubleshooting with appropriate data, access, auditability, and human review controls.

You Have

• 6+ years of experience operating or improving global resilience, business continuity, disaster recovery, crisis management, or related risk programs, ideally in financial services or regulated technology.
• Strong knowledge of impact analysis, dependency mapping, recovery strategies, testing, remediation, and governance, with experience applying relevant standards or regulatory expectations (i.e. ISO22301, BS11200, FFIEC, EBA, FCI, CBI, or RPAA).
• Strong project management, organizational, and partnership skills, with the ability to manage deadlines and dependencies and drive cross-functional follow-through without direct authority.
• Excellent communication and analytical judgment, with the ability to translate complex risks and requirements into practical actions for technical, business, executive, and Board-level audiences.
• Comfort using AI, automation, data analysis, and reporting tools, with the ability to learn and administer new platforms, document processes, and translate stakeholder needs into workflow improvements.
• A relevant professional certification, such as those from DRI International or the Business Continuity Institute, or equivalent practical experience.

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace.

Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances.

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible.

While there is no specific deadline to apply for this role, U.S. roles are typically open for an average of 55 days before being filled by a successful candidate. Please refer to the date listed at the top of this job page for when this role was first posted.

Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.

To find a location’s zone designation, please refer to this resource. If a location of interest is not listed, please speak with a recruiter for additional information.

• Zone A: $198,000—$297,000 USD
• Zone B: $188,100—$282,100 USD
• Zone C: $178,200—$267,400 USD
• Zone D: $168,300—$252,500 USD

Candidates may submit up to 9 active applications within a 60-day period. Reapplications to the same role are accepted 90 days after a previous application has been reviewed.

Use of AI in Our Hiring Process

We may use automated AI tools to evaluate job applications for efficiency and consistency. These tools comply with local regulations, including bias audits, and we handle all personal data in accordance with state and local privacy laws.

Contact us here with hiring practice or data usage questions.

Benefits

Every benefit we offer is designed with one goal: empowering you to do the best work of your career while building the life you want.

• Remote work
• Medical insurance
• Flexible time off
• Retirement savings plans
• Modern family planning

Check out our other benefits at Block.

Block, Inc. (NYSE: XYZ) builds technology to increase access to the global economy. Each of our brands unlocks different aspects of the economy for more people.

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