Senior Business Process Engineer

BerryDunn — Assurance, Tax and Consulting; United States; On-site; USD 95,000 - 125,000; Full time

Job summary

BerryDunn is seeking a Business Process Engineer to support Hawaiʻi Med-QUEST’s HR.1 eligibility and enrollment changes, improving Medicaid eligibility processes and aligning with new regulatory requirements. The role focuses on optimizing task assignment, call center workflows, and staff-facing processes.

You will lead current-state analyses, design future-state solutions, and drive implementation using DMAIC, translating policy needs into SOPs, process maps, and training materials.

Qualifications

• Minimum of three years of experience working for or with a state Medicaid agency.
• Experience supporting Medicaid eligibility and enrollment operations, regulatory change, task assignment, workload management, call center operations, or related business processes.
• Ability to lead in a team setting and collaborate with client stakeholders, vendors, and internal project teams.
• Excellent communication, facilitation, writing, editing, presentation, and attention-to-detail skills.

Responsibilities

• Serve as a subject matter expert on HR.1 eligibility and enrollment business process redesign, operations, policy alignment, and implementation planning.
• Support changes needed to meet state and federal regulatory requirements for Medicaid eligibility and enrollment operations.
• Lead and support current-state analysis, future-state design, process improvement, and implementation activities for eligibility and enrollment workflows using the DMAIC framework.
• Translate business needs, policy requirements, regulatory changes, and stakeholder feedback into clear requirements, process maps, SOPs, implementation materials, and recommendations.
• Facilitate meetings, interviews, workgroups, planning sessions, and process improvement events with eligibility and enrollment stakeholders, operations teams, vendor partners, and related external partners.
• Use Jira and SharePoint to track work, document decisions, maintain project materials, and support reporting and review processes.

Skills

Process redesign

Medicaid knowledge

Stakeholder management

DMAIC

Requirements gathering

Facilitation

Jira

Education

Three years Medicaid experience

Tools

Microsoft Project

Excel

Word

PowerPoint

Visio

SharePoint

Teams

Outlook

Jira

Webex

Zoom

Job description

BerryDunn is seeking a Business Process Engineer to support Hawaíi Med-QUEST’s HR.1 eligibility and enrollment changes. This role will help improve Medicaid eligibility and enrollment business processes, support new regulatory requirements, and strengthen operations related to task assignment, leadership development, call center workflows, and related member and staff-facing processes.

BerryDunn is seeking a Business Process Engineer to support Hawaíi Med-QUEST’s HR.1 eligibility and enrollment changes. This role will help improve Medicaid eligibility and enrollment business processes, support new regulatory requirements, and strengthen operations related to task assignment, leadership development, call center workflows, and related member and staff-facing processes.

Travel expectations:

This role may require travel up to 25% of the year.

You Will

• Serve as a subject matter expert on HR.1 eligibility and enrollment business process redesign, operations, policy alignment, and implementation planning.
• Support changes needed to meet state and federal regulatory requirements for Medicaid eligibility and enrollment operations.
• Build and maintain strong relationships with operations stakeholders, BerryDunn team members, workstream leaders, vendor partners, and other project partners.
• Lead and support current-state analysis, future-state design, process improvement, and implementation activities for eligibility and enrollment workflows using the DMAIC framework.
• Translate business needs, policy requirements, regulatory changes, and stakeholder feedback into clear requirements, process maps, S tandard O perating Procedures (SOP s ) , implementation materials, and recommendations.
• Facilitate meetings, interviews, workgroups, planning sessions, and process improvement events with eligibility and enrollment stakeholders, operations teams, vendor partners, and related external partners.
• Support improvements related to task assignment, workload management, leadership development, call center processes, staff workflows, and member-facing service delivery.
• Research state and federal policy and assess the impact on business processes, system workflows, documentation, training needs, and member interactions.
• Coordinate across workstreams and partner teams, and external communications or marketing partners, to align priorities, decisions, risks, dependencies, follow-up actions, and implementation needs.
• Use Jira and SharePoint to track work, document decisions, maintain project materials, and support reporting and review processes.
• Support readiness, communication, training, and adoption activities for eligibility and enrollment process, policy, system, and operational changes.

You Have

• Deep understanding of process redesign within a state Medicaid eligibility and enrollment program.
• Minimum of three years of experience working for or with a state Medicaid agency.
• Experience supporting Medicaid eligibility and enrollment operations, regulatory change, task assignment, workload management, call center operations, or related business processes.
• Ability to lead in a team setting and collaborate with client stakeholders, vendors, and internal project teams.
• Strong time management skills and ability to manage multiple priorities, deadlines, and deliverables.
• Knowledge of quality assurance and quality control practices, including deliverable review and proactive problem management.
• Excellent communication, facilitation, writing, editing, presentation, and attention-to-detail skills.
• Proficiency in Microsoft Project, Excel, Word, PowerPoint, Visio, SharePoint, Teams, Outlook, Jira, Webex, and Zoom or similar tools.

Preferred Qualifications/Experience:

• Experience supporting Medicaid eligibility and enrollment initiatives, including regulatory, operational, system, or service delivery changes.
• Experience with vendor-managed Medicaid systems, call center platforms, task assignment tools, or similar public sector technology environments.
• Experience supporting business process analysis, process redesign, implementation planning, and organizational readiness for eligibility and enrollment operations.
• Experience facilitating workgroups, stakeholder interviews, planning sessions, process improvement events, onsite work sessions, or leadership development activities.
• Experience coordinating with training, operations, policy, change management, vendor, technical, audit, release management, call center, external communications or marketing partners, and project leadership teams.

Compensation Details

The base salary range targeted for this role is $95,000-$125,000. This salary range represents BerryDunn’s good faith and reasonable estimate of the range of possible compensation at the time of posting. If an applicant possesses experience, education, or other qualifications more than the minimum requirements for this posting, that applicant is encouraged to apply, and a final salary range may then be based on those additional qualifications; compensation decisions are dependent on the facts and circumstances of each case. The salary of the finalist selected for this role will be based on a variety of factors, including but not limited to, years of experience, depth of experience, seniority, merit, education, training, amount of travel, and other relevant business considerations.

BerryDunn Benefits & Culture

Our people are what make BerryDunn special, and in return we strive to support our employees and help them thrive. Eligible employees have access to benefits that go beyond what’s expected to support their physical, mental, career, social, and financial well-being. Visit our website for a complete list of benefits and a look into our culture: Experience BerryDunn .

We will ensure that individuals are provided reasonable accommodation to participate in the job application or interview process or perform essential job functions. Please contact [e-mail] to request an accommodation.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

About BerryDunn

BerryDunn is the brand name under which Berry, Dunn, McNeil & Parker, LLC and BDMP Assurance, LLP, independently owned entities, provide services. Since 1974, BerryDunn has helped businesses, nonprofits, and government agencies throughout the US and its territories solve their greatest challenges. The firm’s tax, advisory, and consulting services are provided by Berry, Dunn, McNeil & Parker, LLC, and its attest services are provided by BDMP Assurance, LLP, a licensed CPA firm.

BerryDunn is a client-centered, people-first professional services firm with a mission to empower the meaningful growth of our people, clients, and communities. Led by CEO Sarah Belliveau, the firm has been recognized for its efforts in creating a diverse and inclusive workplace culture, and for its focus on learning, development, and well-being. Learn more at berrydunn.com .

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