Senior Business Process Analyst

Syms Strategic Group, LLC (SSG); Richmond (VA); Remote; USD 80,000 - 120,000; Full time

Job summary

Syms Strategic Group, LLC is seeking a Senior Business Process Analyst for a remote, full-time role with the Veterans Affairs department. The candidate will drive continuous process improvement, design future states, manage change, and ensure compliance across large, cross-functional programs. A 20+ year track record and US citizenship are required. Public Trust clearance is preferred, with salary range $80,000–$120,000.

Qualifications

• Proven track record leading complex projects.
• Expertise in eliciting and documenting business requirements, processes, and workflows.
• Proficient in UML/BPMN, Visio/Lucidchart, and data analysis.
• Experience with Agile and SAFe methodologies and large-scale portfolios.
• Ability to translate technical information into business language for stakeholders.

Responsibilities

• Lead process improvement and organizational redesign initiatives.
• Define and develop processes, policies, roles, and performance metrics.
• Conduct current/future state analyses and gap benchmarking.
• Coordinate with customer, IT, and client services teams to ensure alignment.
• Deliver training and presentations on measurement, analysis, and control.
• Provide cost-benefit analysis and guide decision-making.

Skills

Business analysis

Agile & SAFe

JIRA & MS Project

UML & BPMN

Data analysis

Stakeholder management

Process improvement

Change management

Communication

Cross-functional leadership

Education

Bachelor’s degree in engineering or related field

Tools

Visio

Lucidchart

SQL

Excel

Job description

Syms Strategic Group (SSG) is seeking a talented Senior Business Process Analyst

Location: Remote

Department: Veterans Affairs (VA)

Type: Full Time

Min. Experience: Experienced

Security Clearance Level: Public Trust (MBI)

Salary Range: $80,000 - $120,000

Essential Duties And Responsibilities

• Provide expertise on continuous process improvement strategies, organizational redesign, change management projects, and performance measures for basic business process engagements
• Define and develop business processes, policies, roles and responsibilities, and performance metrics
• Conduct analysis of business processes, including:
• Current state analysis
• Gap analysis
• Benchmarking
• Best practices identification
• Organizational assessment
• Other related tasks
• Plan and implement process improvements, including:
• Future state design
• Change management
• Transition planning
• Interface with all project areas, including:
• Customer
• Computer services
• Client services
• Provide oversight for the development and maintenance of quality programs, systems, processes, and procedures to ensure compliance and performance quality
• Proven knowledge in Agile and Scaled Agile Framework (SAFe) methodologies and a strong understanding of how to apply both flexible, iterative project management (Agile) and the framework for scaling those principles across a large organization (SAFe)
• Experience with the practices of both, specifically in applying them to align strategy, manage large portfolios, and improving collaboration and delivery across multiple teams to achieve business agility and deliver value faster
• Provide expertise and guidance in interpreting policies, regulatory, and/or governmental regulations, and agency guidelines to ensure compliance
• Work with operating entities to provide continuous process analyses oversight to enforce requirements and meet guidelines
• Coordinate with business and technology teams to ascertain system requirements
• Conduct client interviews
• Deliver presentations and training courses on measurement, analysis, improvement, and control
• Perform cost-benefit analysis
• Receive assignments in the form of objectives and establish goals to meet outlined objectives
• Provide direction to employees according to established policies and management guidance
• Measure whether objectives have been met
• Provide technical solutions to a wide variety of difficult problems where analysis of data requires evaluation of identifiable factors
• Independently determine and develop approach to solutions
• Demonstrate good judgment in selecting methods and techniques for obtaining solutions
• Contribute to the completion of specific programs and projects
• Represent organization in providing solutions to difficult technical issues associated with specific projects

Required Skills and Experience

• A proven track record of successfully leading and delivering complex projects
• Expertise in eliciting and documenting business requirements, business processes, and workflows
• Proficiency in creating functional specifications, user stories, use cases, and process flow diagrams
• Experience with business modeling techniques and tools (e.g., Unified Modeling Language (UML) and Business Process Model and Notation (BPMN))
• Proficiency in using documentation tools such as Microsoft Visio, Lucidchart, or similar
• Familiarity with software development methodologies (e.g., Agile and Waterfall)
• Proficiency in project management and tracking tools (e.g., JIRA and Microsoft Project)
• An understanding of database concepts and basic querying skills
• Strong analytical skills with experience in data analysis, interpretation, and presenting findings
• Proficiency in using data analysis tools (e.g., Excel, Structured Query Language (SQL), Power Business Intelligence (BI), and Tableau)
• Excellent verbal and written communication skills
• An ability to translate technical information into business language for non-technical stakeholders
• Strong presentation skills and experience facilitating workshops and meetings
• Strong analytical and critical thinking skills
• An ability to identify problems, propose solutions, and make decisions based on sound judgment
• Strong interpersonal skills to collaborate effectively with cross-functional teams and stakeholders
• An ability to build and maintain strong working relationships with clients and team members
• A demonstrated ability to lead and mentor junior analysts and team members
• Experience managing and coordinating cross-functional project teams
• An ability to manage multiple priorities, projects, and tasks effectively
• Strong organizational skills and an ability to meet deadlines
• Familiarity with industry-specific regulations, standards, and best practices
• An ability to stay current with industry trends and emerging technologies
• A demonstrated ability to understand customer needs and deliver solutions that meet business objectives
• Strong documentation skills for maintaining project documentation, business requirements, and process flows
• A commitment to continuous improvement and learning
• A willingness to pursue ongoing education and certifications relevant to the role
• An ability to adapt quickly to changing priorities and work environmentsA willingness to take on new challenges and responsibilities

Professional Certifications

n/a

Years of Professional Experience

20+ years of professional experience

Desired experience

Deep hands-on EDIFECS experience in Electronic Data Interchange X.12 (EDI) Transactions Standards involving key X12 workflows involving the following transactions:

• X.12 medical claims (837, 834, 835, 277, etc)
• 270/271 and 278/275 transactions
• 999 transactions

Experience with FHIR and HL7

Advanced certifications, including:

• Certified Business Analysis Professional (CBAP)
• Project Management Professional (PMP)
• Six Sigma Certification
• Certified Scrum Master (CSM)
• SAFe Scrum Master (SSM)

Formal Education

Bachelor’s degree in Engineering or a related scientific or technical discipline and twenty (20) years of experience or Master’s degree in the previously listed fields and ten (10) years of experience

Citizenship Requirement

U.S. Citizenship required for this specific opportunity

Security Clearance Requirements

Must possess or qualify for a Public Trust (MBI)

CRITICAL NOTES

• SSG will not make assumptions regarding your qualifications. Your answers to the mandatory screening questions must be supported by the information on your resume. Applications with inconsistencies will not be considered
• Recruiters or Third parties will not be considered
• This is a 100% U.S. based remote position. However, candidates from CA, CO, IL, MN, NJ, NY, OR, or WA will not be considered
• This is a W-2 position
• All interviews will be conducted on Microsoft Teams with your camera on; there will be no exceptions
• As part of our screening process, you will be requested to provide a link to your LinkedIn profile

U.S Citizenship is required for this specific opportunity

Syms Strategic Group, LLC is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, marital status, disability, veteran status, sexual orientation, or genetic information.